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DoubleTree by Hilton Atlanta Airport

4-star property
3400 Norman Berry Drive, Atlanta, GA 1-855-201-7819
3.2 out of 5
See all 13 travelocity Reviews

"I didn’t like that i had very loud people next door to me. " More

By a verified traveler on Mon 29 Jul 2019

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Hotel Description

4-star hotel in East Point

East Point stay

Your stay at this East Point hotel places you within 3 miles (5 km) of Delta Flight Museum and Porsche Experience Center. Georgia International Convention Center and Gateway Center Arena are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a 24-hour gym on site, and laundry facilities and concierge services are also offered.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Dec 8 - Dec 9

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Atlanta Airport ratings based on 13 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Atlanta Airport

Everyone (9) Couples (1) Family (2)
2 out of 5
The bathroom was not cleaned upon arrival. There were black stains on the toilet and a ring in the inside of the toilet. There were also blue stains on the towels. Even when I requested a new towel, the towel would reappear with the same blue stains. The staff were unapologetic.

Posted by , from East Hartford on Oct 6, 2022

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Comment from Hotel Management

Oct 8, 2022 by Eddie

I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around. We will revisit our cleanliness procedure and check the cold water issue ,Looking forward to seeing you again soon.Best regards

1 out of 5
I booked my husband a room with a king bed and they put him in a room with 2 double beds. He also said it was hard to find

Posted by , from FORT WASHINGTON on Oct 2, 2022

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Comment from Hotel Management

Oct 8, 2022 by Eddie

Thank you for staying with us!

1 out of 5
Got off a long flight to find out they had cancelled my reservation at 4 that afternoon. They had cancelled it for a higher rate. They were rude and nasty and I had to look for a room at 11 at night. I am an older woman and spent $100 on taxies to find a room. Atlanta was full that night. I will never use Travelocity again. Travelocity was no help when I called them.

Posted by on Aug 25, 2022

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Comment from Hotel Management

Oct 17, 2022 by Eddie

Thank you for such a wonderful rating. We appreciate your business and hope to have you again soon.

1 out of 5
I didnt like my stay at all! They over booked parking was terrrible, the website states roll a way beds that were'nt available! I will never stay here again, staff was rude and non-chalant. I'm soo over it.

Posted by on May 2, 2021

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3 out of 5

Posted by on Dec 28, 2020

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5 out of 5

Posted by on Feb 22, 2020

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Comment from Hotel Management

Mar 9, 2020 by Tanika

Thank you for the perfect rating and we look forward to your next stay

5 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Mar 9, 2020 by Tanika

Thank you for the five rating and we look forward to your next stay

4 out of 5
I didn’t like that i had very loud people next door to me.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Alicia Whiters

I'm so sorry that the guest next to you was very loud. Thank you for the feed back

3 out of 5
Check in was easy, the lady checking me in was pleasant. The hotel room I was in was quiet and the beds were okay. Not the worst I’ve slept on and not the best. The room was clean(the best it could be anyway with it being so dated). I think the updated rooms must have all been dirty or something. I’ve read good reviews on the bathroom and bad ones, I unfortunately got the outdated room with the poor bathroom. I would almost venture to say, they should even stop making those available until they are updated. It was very bad. The tub was stained horribly, the cabinets were falling off, the floors seem like they will never be clean again, the toilet lid was broken and didn’t fit anymore and the flush button was so gross I didn’t wanna flush the toilet. There was NO airflow whatsoever so it was incredibly hot and stuffy in there too. So overall, if you have to stay, make sure you get an updated one or don’t stay. IMO

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 26, 2019 by Tanika

I am very sorry you felt the rooms were not updated. The hotel did have a complete renovation in 2016 which included the entire hotel and all guest rooms. We appreciate your feedback and it will be shared with the decision makers of the property.

4 out of 5
It was convenient and clean. However, they charged $14 for self parking a night and $17 for valet. I thought that was a little steep. Also, check in was VERY slow. There was a line 4-5 people deep. Still, it was probably worth the money we paid.

Posted by on May 6, 2018

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Comment from Hotel Management

May 7, 2018 by tanika

I am very happy you found our hotel as being convenience and clean. I am very sorry the check in process seemed slow. Please know our parking rates are average for this locate. We appreciate your business and hope to serve you again during your next visit to Atlanta

About the DoubleTree by Hilton Atlanta Airport

Location 3400 Norman Berry Drive, Atlanta, GA 30344

Property Features

DoubleTree by Hilton Atlanta Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 4500 square feet (418 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly DoubleTree by Hilton Atlanta Airport. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. A complete renovation of DoubleTree by Hilton Atlanta Airport was completed in August 2018. This 4-star Atlanta hotel is smoke free.

  • 220 guestrooms or units
  • 7 levels
  • 4500 sq ft of conference space
  • 418 sq m of conference space
  • Built in 1998
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Atlanta Airport offers 220 accommodations with video-game consoles and safes. LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

DoubleTree by Hilton Atlanta Airport has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 16.95 per person (approximately)
  • Self parking fee: USD 15.00 per night (in/out privileges)
  • Extended parking fee: USD 15.00 per night
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlanta Airport DoubleTree
  • DoubleTree Atlanta Airport
  • DoubleTree Hilton Atlanta Airport
  • DoubleTree Hilton Hotel Atlanta Airport
  • Hilton DoubleTree Atlanta Airport
  • DoubleTree Hilton Atlanta Airport Hotel East Point
  • DoubleTree Hilton Atlanta Airport Hotel
  • DoubleTree Hilton Atlanta Airport East Point
  • Doubletree By Hilton Atlanta
  • DoubleTree by Hilton Atlanta Airport Hotel
  • DoubleTree by Hilton Atlanta Airport Atlanta
  • DoubleTree by Hilton Atlanta Airport Hotel Atlanta

You should know

  • The seasonal pool will open April 30 and close September 30.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.