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Hilton Garden Inn San Diego Downtown/Bayside, CA

3.5-star property
2137 Pacific Highway, San Diego, CA 1-855-201-7819
3.4 out of 5
See all 14 travelocity Reviews

"It was a great location. Didn’t like our room- horrible view. Very creepy " More

By a verified traveler on Tue 19 Oct 2021

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Hotel Description

3.5-star hotel near Port of San Diego

Oceanside stay

Within a 15-minute walk of this Downtown San Diego hotel, you'll find Port of San Diego and Waterfront Park. San Diego Bay and Maritime Museum of San Diego are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 204 guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. LCD TVs, microwaves, and room service are also available.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Jan 31 - Feb 1

Room, 2 Queen Beds, Harbor View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn San Diego Downtown/Bayside, CA ratings based on 14 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn San Diego Downtown/Bayside, CA

Everyone (6) Couples (3) Family (5)
5 out of 5

Posted by , from Indio on Dec 5, 2021

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Comment from Hotel Management

Dec 6, 2021 by Asst. General Manager

Galen, thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn San Diego Downtown/Bayside. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Carrie Anderson Asst. General Manager

4 out of 5
It was a great location. Didn’t like our room- horrible view. Very creepy

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 19, 2021 by Asst. General Manager

Susan, thank you for reviewing your stay at Hilton Garden Inn San Diego Downtown/Bayside. We appreciate you pointing out our ideal location. However, we regret the room you were in did not meet your expectations. We value your feedback and hope to welcome you back soon. Carrie Anderson, Asst. General Manager

2 out of 5

Posted by on Oct 18, 2021

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2 out of 5
No free parking. No self parking available. Valet parking was $45/day even if you’re staying in the hotel. Will not reserve room anymore.

Posted by , from CHULA VISTA on Sep 24, 2021

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Comment from Hotel Management

Sep 29, 2021 by Carrie

Thank you for providing feedback. We share your frustration with parking and being downtown, where parking is limited, we are unable to provide free, self parking. We hope you give us another chance in the future.

1 out of 5
At check in, I was asked if I wanted to use a different card for the deposit than the one on file. I said yes, please use this other card for the deposit. After we got back home, I noticed I was charged for the whole stay with the card I booked online with AND with the card I asked to be used just for the deposit. It took three phone calls & three days to resolve the issue. (Refunded on “deposit card”) one person tried to convince me that the charge on my card, which was more than the stay itself, was just the deposit & it’ll be back in my account in ten days. Also, in the first 10 min we were in the room, my husband tried to make coffee & when he added the creamer it came out chunky & rotten like cottage cheese. We called the front desk & asked for new coffee & creamer because ours was rotten. They said it’ll be sent right up, we waited 2 hours & nothing. So we left to eat & came back & when we arrived, we asked the front desk for creamer because ours was rotten & we didn’t receive the earlier one we called about. They said they’ll look, they didn’t have any downstairs but they’ll send someone from a different floor. When we received the creamer, all three that they brought us came out chunky, again. We booked this hotel because it had good ratings and looked very nice online. We were celebrating our 6 year wedding anniversary with a staycation while our son spent the night with grandma. We made the best of it but we won’t be staying here again or recommending it to others

Posted by on Sep 22, 2021

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Comment from Hotel Management

Sep 29, 2021 by Carrie

Thank you for staying with us and providing feedback. We are so sorry you had so many issues and glad that Rene was able to get it fixed for you. Thank you for letting us know about the creamer; that is absolutely unacceptable and I'll let our Housekeeping team know to inspect all the rooms. We are so sorry that you did not enjoy your stay with us. We hope you give us another chance in the future.

4 out of 5

Posted by on Sep 21, 2021

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3 out of 5
Was put on hold each time I called guest services for longer than acceptable. Television was not working, had to call for an engineer three times Advertise food and cocktails from 7a-10p, restaurant was closed at 9:30pm

Posted by on Jul 2, 2021

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1 out of 5
Will never be staying here they tried charging me for another when night I never extended it and when I arrived there was no parking what so ever just a horrible experience!

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 15, 2021 by AGM

I'm sorry to hear you had such a poor experience Anonymous! Please feel free to reach out to me directly to discuss your frustrations at the email below. Thank you, Lauren Visconti Assistant General Manager Lauren.Visconti@Hilton.com

3 out of 5
Hotels are clean, that I will give credit. If you plan to go make sure your ready to pay extra for parking or else you have to park in the street a block from hotel. Also , make sure to bring water and snacks. They are very pricey there.

Posted by on Feb 16, 2021

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5 out of 5

Posted by on Sep 28, 2020

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About the Hilton Garden Inn San Diego Downtown/Bayside, CA

Location 2137 Pacific Highway, San Diego, CA 92101

Property Features

Hilton Garden Inn San Diego Downtown/Bayside, CA offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2300 square feet (214 square meters) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Hilton Garden Inn San Diego Downtown/Bayside, CA. For a fee, parking is available. A complete renovation of Hilton Garden Inn San Diego Downtown/Bayside, CA was completed in 2016. This 3.5-star San Diego hotel is smoke free.

  • 204 guestrooms or units
  • 6 levels
  • 2300 sq ft of conference space
  • 214 sq m of conference space
  • Built in 2016
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: San Diego Santa Fe Depot (1.3 km / 0.8 mi)
  • Metro station: County Center - Little Italy Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn San Diego Downtown/Bayside, CA offers 204 accommodations with MP3 docking stations and safes. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Microwave
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Bayside Kitchen + Bar - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 20.00 per person (approximately)
  • Covered valet parking fee: USD 50.00 per night (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn San Diego Downtown/Bayside
  • Hilton Garden Inn Downtown/Bayside
  • Hilton Garden San Diego Downtown/Bayside
  • Hilton Garden Downtown/Bayside
  • Hilton Garden Inn San Diego Downtown/Bayside CA Hotel
  • Hilton Garden Inn Downtown/Bayside Hotel
  • Hilton Garden Inn San Diego Downtown/Bayside CA
  • Hilton Diego Bayside, Ca Diego
  • Hilton Garden Inn San Diego Downtown/Bayside, CA Hotel
  • Hilton Garden Inn San Diego Downtown/Bayside, CA San Diego
  • Hilton Garden Inn San Diego Downtown/Bayside, CA Hotel San Diego

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.