The closed the lobby early due to short staffing . We had a party and coiner check in until late. While they did leave instructions for after hour check in, we were unable to locate it and slept in the car. We felt a refund should be issued to the lobby closing early. We tried to get an early check-in, just an hour early, so we could avoid any issues, and they would not allow that either. In an economy, where we have many places to choose to spend our money this is not how you should treat customers. We have been going to this hotel for many, many years, and my entire family will not opt out of this choice.