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4.5 out of 5

"I liked the location. I was surprised to find the bathroom did not have a tub, only a shower. There was no barrier for the shower so water would leak ... " More

By a verified traveler on Fri 06 Mar 2020

Hotel Description

3-star hotel near Harbor Island

Seaside stay

A stay at this Point Loma hotel places you steps from Shelter Island and within a 5-minute walk of San Diego Bay. Point Loma Nazarene University and Sunset Cliffs Natural Park are also within 3 miles (5 km).

Marina, spa tub

A marina, 2 outdoor pools, and 2 outdoor tennis courts are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 227 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$151* Per night/room Jun 27 - Jun 28

Suite, Multiple Beds, Patio, Marina View (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Island Palms Hotel & Marina ratings based on 147 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (40) Couples (6) Family (5)
3 out of 5
I liked the location. I was surprised to find the bathroom did not have a tub, only a shower. There was no barrier for the shower so water would leak out onto and down the bathroom floor, so we had to use extra towels to keep it from flowing into the hall as the floor was slightly sloped downwards. We were located near an exit and the walls were very thin so we could hear every time someone came in or out. One night was so bad, we didn’t get much sleep. I was going to ask for another room, but my husband asked me not to. The cleaning service was great.

Posted by , from Oregon on Mar 6, 2020

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Comment from Hotel Management

Mar 18, 2020 by Director of Guest Services

Alissa, thank you for choosing to stay at our hotel. Although you liked our great location and that you were impressed with the service provided by our housekeeping staff, we apologize for the problems you had with the shower and for the noise issues you encountered. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. Meanwhile, we will share your feedback with the appropriate individuals to make the necessary improvements. We hope to welcome you again so we can make it up to you on a future visit. Leidy Prado, Director of Guest Services

5 out of 5
Nice property great views. Easy to get almost anywhere from here.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Director of Guest Services

Ariana, thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our convenient location. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

5 out of 5
Location was perfect for us, marina view on back-facing rooms, and bay view with ship traffic on front-facing rooms. So be sure to request your room with a balcony. Staff was wonderful and helpful. Parking was easy. I recommend an upper level room, as you won’t want to miss the views. The on-site restaurant provides convenient, decently priced food, good quality food and wonderful pool and marina views.

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 12, 2020 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our cordial staff, convenient parking, and the on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

5 out of 5
This is a very nice property. The rooms with a water view face the harbor and bay. You can watch the Naval and cargo ships pass by across the street. The rooms with a marina view are in the back of the building and you can watch sailboats and yachts pass by. There’s a lovely sidewalk along the back, and you can walk and people watch and boat watch. The heated pool areas and hot tubs are beautiful. And the food at the hotel restaurant is good.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 2, 2020 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We love knowing how pleased you were with your accommodations. Our breathtaking views are truly spectacular, and we are glad that this helped to make your stay memorable. We are also happy you found our food delicious and that you liked our outdoor heated pools and hot tubs. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

4 out of 5
water in front and back. good bar. good breakfast

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Director of Guest Services

Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. We are glad you enjoyed our waterfront location close to Ocean Beach, the delicious food we offer, as well as our on-site bar. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

4 out of 5
The property was a bit old and run down but the location was excellent.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 24, 2020 by Director of Guest Services

Thank you for reviewing your stay at the Best Western Plus Island Palms Hotel & Marina. With our waterfront location close to Ocean Beach, SeaWorld ®, and the San Diego Zoo®, we love providing our guests with a great place to enjoy all that our city has to offer. However, we regret not meeting some of your expectations with our property. We are grateful for your feedback as it helps us improve going forward. We look forward to welcoming you back for another outstanding experience! Leidy Prado, Director of Guest Services

5 out of 5
The location was excellent, with really nice views of the marina and the city. The staff was friendly and courteous. The restaurant was really nice and we had Christmas dinner there. It was off the beaten path on Shelter Island, but still in the thick of things. I will definitely stay there again.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Director of Guest Services

Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed courteous service and the Christmas dinner at our on-site restaurant. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the San Diego area. Leidy Prado, Director of Guest Services

4 out of 5
Extremely clean, relaxing atmosphere. not to quiet in the mornings, you can here footsteps running above floors and staff talking outside in the hallways

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Director of Guest Services

Thank you for reviewing your stay at Best Western Plus Island Palms Hotel & Marina. We are happy your overall experience was pleasant. However, we are sorry for the noise issues which kept it from being perfect. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Leidy Prado, Director of Guest Services

5 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Director of Guest Services

Thank you for letting us know your visit to the Best Western Plus Island Palms Hotel & Marina was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Leidy Prado, Director of Guest Services

4 out of 5

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by Anonymous

Thank you for your terrific rating of the Best Western Plus Island Palms Hotel & Marina. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Leidy Prado, c

About the Best Western Plus Island Palms Hotel & Marina

Location 2051 Shelter Island Dr, San Diego, CA 92106

Renovations + Closures

This property is closed from 27 March 2020 to 1 June 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

This property is closed from 27 March 2020 to 1 June 2020 (dates subject to change).

Property Features

Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 outdoor swimming pools, outdoor tennis courts, and a spa tub. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3-star San Diego hotel is smoke free.

  • 227 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (5.5 km / 3.4 mi)
  • Train station: San Diego-Old Town Transit Center (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Island Palms Hotel & Marina offers 227 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Car not required
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night (in/out privileges)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Island
  • Best Western Island Hotel
  • Best Western Island Palms
  • Best Western Island Palms Hotel
  • Best Western Plus Island Palms
  • Best Western Plus Island Palms Hotel
  • Best Western Plus Island Palms Hotel San Diego
  • Best Western Plus Palms
  • Island Palms
  • Island Palms Hotel
  • Best Western Plus Island Palms Hotel And Marina
  • Best Western San Diego
  • Best Western Plus Island Palms San Diego
  • San Diego Best Western
  • Best Western Plus Island Palms Hotel Marina
  • Best Plus Palms & Marina Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel
  • Best Western Plus Island Palms Hotel & Marina San Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.