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4.1 out of 5

"The property was very nice. Great facilities and the grounds were very well kept. The free bicycles were very handy. The location is "secluded" and ... " More

By a verified traveler on Tue 05 Apr 2022

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Hotel Description

3-star hotel near Shelter Island

Seaside stay

With a stay at this Point Loma hotel, you'll be well placed to visit Shelter Island and San Diego Bay, both within half a mile (1 km). Marine Corps Recruit Depot and Point Loma Nazarene University are also within 3 miles (5 km).

Marina, dining

A marina, 2 outdoor pools, and 2 outdoor tennis courts are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll also find 2 spa tubs and a gym.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 227 guestrooms also offer free WiFi and LCD TVs with cable channels. Coffee/tea makers, free local calls, and in-room massages are also available.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$169* Per night/room May 30 - May 31

Suite, 2 Queen Beds, Patio, Marina View (Living Room;with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Island Palms Hotel & Marina ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (11) Couples (8) Family (9)
4 out of 5
The property was very nice. Great facilities and the grounds were very well kept. The free bicycles were very handy. The location is "secluded" and is about a 20 minute walk to almost everything.

Posted by , from Ithaca on Apr 5, 2022

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Comment from Hotel Management

Apr 6, 2022 by General Manager

Terry, thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are glad you liked our convenient location, beautiful property, and amenities. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Barbara Thompson, General Manager

4 out of 5

Posted by on Feb 5, 2022

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4 out of 5
The front desk staff was extremely helpful. This is usually my favorite place to stay, but they are clearly lacking housekeeping staff. The last few times I’ve stayed here the rooms have not been cleaned very well. Still love the location and staff.

Posted by on Jan 30, 2022

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Comment from Hotel Management

Jan 31, 2022 by General Manager

Andrea, thank you for making Best Western Plus Island Palms Hotel & Marina your home away from home. We are thrilled when a guest chooses our hotel over others for a repeat stay. We are glad you were pleased with the service our associates delivered and that our location worked well for you. However, we truly regret if we overlooked a few issues in preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Barbara Thompson, General Manager

4 out of 5
I loved my Marina view room! So lovely. I really was pleased. What a nice way to wrap up the day ~ sitting on the porch watching the fog creep on across the Marina. Very quiet and peaceful.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 3, 2021 by General Manager

Jeri, thank you for the wonderful review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our fresh and relaxing accommodations. Our breathtaking views are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to earn your perfect rating. Barbara Thompson, General Manager

5 out of 5
The hotel was nice, across the street was the marina. The rooms were big and I'd stay there again. Lots of amenities and great views. Staff was very friendly.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 14, 2021 by General Manager

Andrea, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel and staff. We are also glad you liked our waterfront location and our accommodations. We appreciate you sharing your feedback and love knowing you will return soon. Bob Levine, General Manager

5 out of 5
We enjoyed the pools and hot tubs. The ability to walk along the marina with safety. Just soak in the beauty of the area. The attentiveness of the staff, even though low staffed due to the ongoing pandemic, they did all they could to accommodate our needs and requests.

Posted by on Sep 22, 2021

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Comment from Hotel Management

Sep 28, 2021 by General Manager

Joseph, thank you for the excellent review of your stay at the Best Western Plus Island Palms Hotel & Marina. We appreciate you letting us know our team went over and above during your stay! We are happy you were especially pleased with our beautiful pool and beach access. It was our pleasure hosting you, and we look forward to welcoming you back for another outstanding visit. Bob Levine, General Manager

3 out of 5
The rooms cleanliness or lack there of was the biggest drawback of this place. The grounds and staff were lovely but I won’t be coming back due to how our room was left and “sanitized” upon arrival. Food left in the fridge, crumbs on counters and chairs, food splatter on the walls by the trash/ thank god I brought lots of Clorox wipes, I had to clean everything before we unpacked. I called the front desk and was assured it WAS cleaned but never was offered another room or another cleaning service. I spent the first hour inspecting and cleaning rather than enjoying time with my family

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 21, 2021 by General Manager

Thank you for staying with us. We are sorry for the cleanliness issues you had in your room and that we were unable to resolve them to your expectations. Your feedback has been shared with the appropriate teams to ensure we are well poised to serve our guests better moving forward. Thank you again for your feedback, and we hope to make it up to you and your family on a future visit. Bob Levine, General Manager

5 out of 5

Posted by on Jul 25, 2021

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4 out of 5
Great location and friendly staff but rooms are a little old.

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jun 9, 2021 by General Manager

Thank you for being our guest at the Best Western Plus Island Palms Hotel & Marina. It's a pleasure to know you liked our ideal location as well as our cordial associates. We value your feedback and look forward to welcoming you back soon. Bob Levine, General Manager

1 out of 5
It was nice until we woke up covered in bed bug bites we got up

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 6, 2021 by General Manager

Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Bob Levine, General Manager

About the Best Western Plus Island Palms Hotel & Marina

Location 2051 Shelter Island Dr, San Diego, CA 92106

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 outdoor swimming pools, and 2 spa tubs along with outdoor tennis courts and a fitness center. There's a restaurant on site. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a picnic area are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. Parking is available for a fee. This 3-star San Diego hotel is smoke free.

  • 227 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Island Palms Hotel & Marina offers 227 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Blue Wave Bar & Grill - Overlooking the pool, this restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 for adults, USD 10 and USD 15 for children (approximately)
  • Self parking fee: USD 18 per night (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Island
  • Best Western Island Hotel
  • Best Western Island Palms
  • Best Western Island Palms Hotel
  • Best Western Plus Island Palms
  • Best Western Plus Island Palms Hotel
  • Best Western Plus Island Palms Hotel San Diego
  • Best Western Plus Palms
  • Island Palms
  • Island Palms Hotel
  • Best Western Plus Island Palms Hotel And Marina
  • Best Western San Diego
  • Best Western Plus Island Palms San Diego
  • San Diego Best Western
  • Best Western Plus Island Palms Hotel Marina
  • Best Plus Palms & Marina Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel
  • Best Western Plus Island Palms Hotel & Marina San Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.