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"Nice hotel. We had a bit of an issue getting our room refreshed. Bed was really uncomfortable. Expected a little more as far as comfort from this hote ... " More

By a verified traveler on Sun 20 May 2018

Hotel Description

4-star spa hotel near Harbor Island

Oceanside stay

Within a 15-minute walk of this Downtown San Diego hotel, you'll find Harbor Island and Marine Corps Recruit Depot. Waterfront Park and Maritime Museum of San Diego are also within 3 miles (5 km).

Poolside dining

This smoke-free hotel features a full-service spa, a marina, and 6 restaurants. Traveling on business? Take advantage of the 62 conference rooms, 24-hour business center, and free airport shuttle. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 1053 guestrooms also offer balconies or patios and LCD TVs with digital channels. Other amenities include 24-hour room service, WiFi, and Netflix.

Room, 2 Double Beds, Balcony, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$99* Per night/room Nov 3 - Nov 4

Junior Suite, Business Lounge Access, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, View, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton San Diego Hotel and Marina ratings based on 164 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton San Diego Hotel and Marina

Everyone (35) Couples (4) Business (2) Family (4)
4 out of 5

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Sheraton San Diego Hotel and Marina

Thank you for your review. We hope to welcome you back soon.

5 out of 5
Very excellent customer service. I will come to this one my next vacation

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Sheraton San Diego Hotel and Marina

Thank you for your 5/5 review! We are thrilled to read we will receive another opportunity to welcome you on your next visit to San Diego! We look forward to having you back!

5 out of 5
Everything is clean and comfortable, staff is super friendly

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by Sheraton San Diego Hotel and Marina

Thank you for your 5/5 review! We will share your feedback on our cleanliness with our Housekeeping team, thank you for recognizing their efforts. We hope to welcome you back soon!

5 out of 5
This hotel is close to great restaurants and has a beautiful view of the bay and marina. The staff is very friendly and helpful!

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sheraton San Diego Hotel and Marina

Thank you for your 5/5 review! We are delighted to read you enjoyed our proximity to fantastic restaurants, our lovely views, and your interactions with our team members. We look forward excitedly to your return!

4 out of 5
location and view. close to air port and downtown. safety...felt safe to walk around day and night

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your review. We are delighted to read you enjoyed our local area and our proximity to San Diego Airport and Downtown San Diego. We hope to welcome you back soon.

4 out of 5
I got a killer balcony view room. Room service was a bit spotty — no ketchup for onion rings and forgot a key component of another order. Self Park way too expensive.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your review. We will share your comments with our In-Room Dining team to address as needed.

2 out of 5
Poor housekeeping, mediocre preventive maintenance

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 9, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your review. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. We apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

5 out of 5
The scenery was fantastic. Very close to San Diego Zoo and more!

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your 5/5 review! We are delighted to read you enjoyed the local scenery and our proximity to the world famous San Diego Zoo. We look forward to your next visit!

4 out of 5
The Sheraton was a very nice hotel with good amenities. The front desk personnel were a bit unfriendly, but as a whole they were professional and helpful. As this is a Marriott property, it made a big difference how you were treated at the front desk if you were an elite member. As I am an elite member, once they knew, I was well received. The beds are amazing and for it being so close to the airport, I thought it would be loud, but quite the contrary. I would stay here again.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback and your Marriott Bonvoy loyalty. We appreciate your comments on our Front Desk team and will be certain to relay it to the Front Office leadership team to address as needed. We look forward excitedly to receiving another opportunity to welcome you.

1 out of 5
the staff was rude and the property is old and not clean

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by Sheraton San Diego Hotel & Marina

Thank you for your feedback. We regret to read about your. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting that goal.

About the Sheraton San Diego Hotel and Marina

Location 1380 Harbor Island Dr, San Diego, CA 92101

Property Features

Sheraton San Diego Hotel and Marina offers its guests a full-service spa, a marina, 3 outdoor swimming pools, and 2 spa tubs. There are 6 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 120000 square feet (11148 square meters) and includes a conference center. A 24-hour health club, a sauna, and a terrace are also featured at the business-friendly Sheraton San Diego Hotel and Marina. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. This 4-star San Diego hotel is smoke free.

  • 1053 guestrooms or units
  • 12 levels
  • 2 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • 120000 sq ft of conference space
  • 11148 sq m of conference space
  • Built in 1972
  • Bar by the pool
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis court1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (0.7 km / 0.4 mi)
  • Train station: San Diego Santa Fe Depot (3.7 km / 2.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton San Diego Hotel and Marina offers 1053 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Diego hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony or patio
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

Harbor's Edge - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Harbor and Vine - Overlooking the ocean and pool, this restaurant specializes in pizza and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Quinn's Ale House - This sports bar serves lunch, dinner, and light fare. Open daily.

Shoreline - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Bay Tower Lounge - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a marina, and a 24-hour health club are featured at the hotel. 3 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Island Breeze Spa has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available from 5:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 5:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.46 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 35 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton San Diego
  • San Diego Hotel Sheraton
  • San Diego Sheraton
  • San Diego Sheraton Hotel
  • Sheraton Hotel San Diego
  • Sheraton San Diego
  • San Diego Sheraton Hotel Marina
  • Sheraton San Diego Hotel Marina
  • The Sheraton San Diego Hotel And Marina
  • Sheraton San Diego Hotel
  • Sheraton Diego Marina Diego
  • Sheraton San Diego Hotel and Marina Hotel
  • Sheraton San Diego Hotel and Marina San Diego
  • Sheraton San Diego Hotel and Marina Hotel San Diego

You should know

  • Sheraton San Diego Hotel and Marina offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.