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4.8 out of 5

"Trendy, nice bar, hotel and museum all in one!!!! However, in certain rooms you will not be able to sleep late due to obnoxiously loud elevator noises ... " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

4-star eco-friendly hotel near Carolina Theater

City center retreat

At this Downtown Durham hotel, you'll be within a 5-minute walk of Carolina Theater and Durham Convention Center. Durham Performing Arts Center and Durham Bulls Athletic Park are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the sauna and perks like a free area shuttle.

Free Internet, iPod docks

The 125 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. IPod docks, minibars, and room service are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$171* Per night/room Oct 17 - Oct 18

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Durham ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 21c Museum Hotel Durham

Everyone (7) Family (1)
5 out of 5

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jul 20, 2021 by Kevin Raney

Thank you for your perfect 5 out of 5 rating. We hope to see you again in the near future.

3 out of 5
Trendy, nice bar, hotel and museum all in one!!!! However, in certain rooms you will not be able to sleep late due to obnoxiously loud elevator noises!!!!!

Posted by , from Pennsylvania on Feb 12, 2020

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5 out of 5

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by John

thank you so much for the great review and we hope to host you again soon

5 out of 5

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 25, 2019 by Kristin Drake

Hello Anonymous, Thank you for taking time to complete our survey. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager

5 out of 5
Love the whole experience! Being able to wander a mini museum before going to bed was a treat!

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 26, 2019 by Johnathan Thompson

Thank you for the glowing review. We take great strides in ensuring our guest continue to have first class experiences and I am so glad we were able to add to what sounds like an incredible stay. We enjoyed your time here and would love to have you stay with us again the next time you're in Durham. Best Regards, Johnathan thompson

5 out of 5
Very close to DPAC, all staff very pleasant! The restaurant menu was short but the food great !! Will stay again

Posted by , from Goldsboro NC on Nov 4, 2018

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5 out of 5

Great hotel in downtown Durham.

This hotel is amazing. I can't wait to stay again. Art is amazing! Restaurant was very good. Room was great!

Posted by on Dec 7, 2016

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Comment from Hotel Management

Dec 9, 2016 by Scott G.

Dear Recent 21c guest, Wow – thank you so much for taking the time to write your glowing review. I’m delighted to read that you enjoyed the art, and your experience at Counting House. We enjoyed your time here as well, and look forward to seeing you again soon.

5 out of 5

Excellent hotel, beautiful decor

Hotel is great, not only the room are great, large and clean but the hotel overall is beautiful. Art pieces all over make a beautiful setting and different than other hotels. I highly recommend it.

Posted by , from Miami on Aug 28, 2016

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Comment from Hotel Management

Sep 1, 2016 by Scott G.

Dear Max, We appreciate your review and your comments regarding your recent experience at 21c Durham. Thank you for taking time to write. We are thrilled that you enjoyed the art and our beautiful rooms. We look forward to seeing you again at 21c Durham, or perhaps at our 21c locations in Louisville, Cincinnati, Bentonville, Lexington, Oklahoma City and soon in Nashville. Once again, thank you. All the Best! Scott G.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

21c Museum Hotel Durham offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 10500 square feet (975 square meters). The eco-friendly 21c Museum Hotel Durham also features spa services, coffee/tea in a common area, and concierge services. A free area shuttle within 5 mi is available. For a fee, parking is available. This 4-star Durham hotel is smoke free.

  • 125 guestrooms or units
  • 10500 sq ft of conference space
  • 975 sq m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Durham Station (0.6 km / 0.3 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

21c Museum Hotel Durham offers 125 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Durham hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Counting House - This restaurant specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 per person (approximately)
  • Valet parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 21c Museum Hotel Durham
  • Hotel 21c Museum Hotel Durham - MGallery Durham
  • Durham 21c Museum Hotel Durham - MGallery Hotel
  • Hotel 21c Museum Hotel Durham - MGallery
  • 21c Museum Hotel Durham MGallery
  • 21c Museum Durham MGallery
  • 21c Museum Hotel Durham - MGallery Durham
  • 21c Museum Hotel MGallery
  • 21c Museum MGallery
  • 21c Museum Hotel Durham
  • 21c Museum Durham Mgallery
  • 21c Museum Hotel Durham Hotel
  • 21c Museum Hotel Durham Durham
  • 21c Museum Hotel Durham MGallery
  • 21c Museum Hotel Durham Hotel Durham

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.