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"The hotel was awesome! We came in for a wedding in the area.
"
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By a verified traveler on Tue 01 May 2018
Hotel Description
3.5-star hotel near Crabtree Valley Mall
In Raleigh
With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Shelley Lake Park. Laurel Hills Park and Lassiter Mill Historic Park are also within 3 miles (5 km).
Renovated in 2016
This hotel features an indoor pool, a fitness center, and a restaurant. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking. You'll appreciate the free area shuttle, business center, and convenience store.
Sofa beds, WiFi
Featuring conveniences like sofa beds and living rooms, the 225 guestrooms also offer WiFi and LCD TVs with cable channels. Refrigerators, microwaves, and room service are also available.
Embassy Suites Raleigh-Crabtree ratings based on 16 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Embassy Suites Raleigh-Crabtree
Everyone (3)Family (2)
2 out of 5
Front desk staff was unaccomodating! Blasé about helping guests!
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Dec 30, 2019
by General Manager
Thank you for your review. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional hospitality to our guests, so we are sorry you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again. We hope you will give us the opportunity to make it up to you on your next trip to Raleigh.
Sachin Shourie,
General Manager
4 out of 5
Posted by a verified traveler on Aug 3, 2019
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Comment from Hotel Management
Aug 3, 2019
by General Manager
Dear Guest, all of us at Embassy Suites by Hilton Raleigh Crabtree appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.
Sachin Shourie,
General Manager
5 out of 5
Wedding
Pros:The hotel was clean, modern, and the breakfast/cocktail hour is an awesome characteristic for Embassy Suites.
Cons:Hotel parking limited. Nowhere to sit outside and enjoy the weather. Felt couped up in the room.
Location:Wonderful mall across the street, however it did add major traffic congestion.
The hotel was awesome! We came in for a wedding in the area.
Posted by Denise, from Rockford, IL on May 1, 2018
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Comment from Hotel Management
May 2, 2018
by General Manager
Denise, thank you for your glowing review. It is always nice to know when our guests enjoy not only our hotel but the surrounding areas as well. We're proud to have a team that is so committed to taking good care of our guests. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree.
Sachin Shourie,
General Manager
3 out of 5
Renovation
Pros:Proximity to airport, shopping, and downtown area.
Cons:Explain the type of renovation
The hotel is currently undergoing renovation, so during the day when I was attempting to sleep the jack hammer sound was not relaxing. Also, my A/C was not working and the room was very hot. I filled my maintenance request at noon. When I came back to my room at 10pm I decided to check with the front desk to see if it had been completed. The answer oh we haven't done that yet but we will get someone there right away. The maintenance man came to my room and had to leave before he got started because someone was stuck in the elevator. Eventually my A/C was fixed. The term renovation can meaning many things, but if I had known they would jack hammering during the day inside the hotel I would have opted for a different location. Overall the staff was ok, room was comfortable.
Posted by a verified traveler on Jan 27, 2016
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Comment from Hotel Management
Jan 30, 2016
by General Manager
Thank you for taking the time to post your productive review. We sincerely apologize for the noise and maintenance issues that you encountered, and the inconvenience they might have caused. Although, we are glad that our team resolved the issue with the A/c unit in your room, we are sorry for the delay which occurred in resolving it. On a brighter note, we are happy that our service and accommodations were acceptable to you and that our convenient location was perfect for your needs. Thank you once again, and we hope you give us the chance to make it up to you the next time that you are in the area.
Alex Blanco
General Manager
4 out of 5
You got a lot for your money.
Pros:Free breakfast, Close restaurants
Cons:No free Internet, thin walls
The free breakfast was excellent with a hot omelete / pancake station. Pool and hot tub were nice.
Room walls were a bit thin expecially through the connecting doors.
Posted by MovinToNC, from Westfield, NJ, USA on Nov 30, 2012
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1 out of 5
Looks great on website, not so great in reality
Room smelled extremely smokey. Asked for a different room and was denied. To add to our displeasure, the pool water was filthy and we were double charged for our room (yet to be resolved 14 days later). We left with a bad overall experience and all of our clean luggage smelling like a dirty ashtray. Guaranty we'll never be back.
Posted by BeachBob, from Superior, CO on Jun 4, 2011
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5 out of 5
Great location.
Easy to get around to different parts of town. The nice mall across the street is a bonus!
Posted by Soccermomof4, from co on Feb 10, 2011
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3 out of 5
Embassy suites are a good value.
Pros:Free breakfast, Close restaurants
Cons:Noisy, tv reception terrible in room
The hotel was nice and clean but the tv reception was horrible you couldn't even make out some channels and there were not that many channels to watch. Definatley needs work! Walls a little thin as well. We had a pretty noisy family next to our room.
Good location near the mall. Traffic is terrible in Raleigh!
Posted by 1southerngirl on Feb 7, 2011
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4 out of 5
Large rooms and nice decor
Overall great experience - nicely appointed rooms that were very large and the beds were really comfortable. The only negative was when I went to shower in the morning there was a huge (1.5 inch) cockroach dying behind the toilet. It grossed me out so much so I couldn't wait to get out of there. The front desk person just said "oh sorry" but not additional compensation was offered, which surprised me.
Posted by a verified traveler on Oct 18, 2009
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5 out of 5
Great Hotel - Great Price
We were not expecting much for the price but were shocked at the value. One bedroom suite with free happy hour and hot breakfast buffet. What a great value. Staff was extremely helpful and the location is right across the street from a great shopping mall. We were in town for a football game at NCState and it was only minutes away. Pefect weekend!
Embassy Suites Raleigh-Crabtree offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at Embassy Suites Raleigh-Crabtree. An area shuttle within 2.00 mi and a roundtrip airport shuttle at scheduled times are free. Free self parking is available. A complete renovation of Embassy Suites Raleigh-Crabtree was completed in 2016. This 3.5-star Raleigh hotel is smoke free.
Train station: North Carolina State Fair Station (8 km / 5 mi)
Property shuttles: Free airport shuttle and area shuttle within 2.00 mi
Parking: Free self parking
Room Amenities
Embassy Suites Raleigh-Crabtree offers 225 air-conditioned accommodations with laptop-compatible safes and video-game consoles. Accommodations have separate living rooms and are furnished with double sofa beds. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Raleigh hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Living room
Pull-out sofa bed
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Weekday newspapers (free)
Gaming console
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast. The hotel hosts a free manager's reception daily.
Embassy Suites Raleigh-Crabtree has a restaurant serving breakfast and lunch.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 21
Special check-in instructions:
Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered at scheduled times during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
Late check-out fee: USD 89.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Hotel Raleigh-Crabtree
Embassy Suites Raleigh-Crabtree
Embassy Suites Hotel Raleigh
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Raleigh Embassy Suites
Embassy Suites Raleigh-Crabtree Hotel
Embassy Suites Raleigh-Crabtree Hotel
Embassy Suites Raleigh-Crabtree Raleigh
Embassy Suites Raleigh-Crabtree Hotel Raleigh
You should know
Embassy Suites Raleigh-Crabtree offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
