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Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4-star property
Carr. Playa Arena Gorda, Punta Cana, La Altagracia 1-855-201-7819
3.3 out of 5
See all 21 travelocity Reviews

"My son loved the water park " More

By a verified traveler on Mon 29 Nov 2021

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Hotel Description

4-star all-inclusive property near Arena Gorda Beach

Close to the beach

You'll be within half a mile (1 km) of Arena Gorda Beach and 2 miles (3 km) of Punta Blanca Golf Course with a stay here. Also within 9 miles (15 km) are Macao Beach and Cocotal Golf and Country Club.

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Relax with a drink at one of the 2 poolside bars and enjoy perks like free valet parking.

Free WiFi, flat-screen TVs

Along with free WiFi, the 273 guestrooms offer minibars and flat-screen TVs. Other amenities include room service, premium bedding, and free bottled water.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$240* Per night/room Jan 30 - Jan 31

Luxury Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Jacuzzi Junior Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Everyone (7) Family (11)
1 out of 5
I didn't like the fact that nothing was imported to the management of the facility. We had a fire alarm alert at 455am and at 505am in our room which woke our family up. No one came from the hotel to check the building, when i tried to call the lobby no one answered the phone. I ended up going to the lobby only to be told their was no management on duty and nothing could be done until the manager came in at 10am. Another area of problem was towels for the beach and pool sometimes you had to wait an hour to get them. I stayed at the Bahia 2 months ago and had no issues.

Posted by , from Villeta on Jan 20, 2022

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Comment from Hotel Management

Jan 20, 2022 by ROYALTON SPLASH PUNTA CANA TEAM

Dear Sandra, Receive a warm regard from Royalton Splash Punta Cana. It is a tremendous regret that your recent stay at our property fell far short of meeting and exceeding your expectations. We sincerely apologize for the complications you encountered throughout your stay. Accept our sincere apologies for the inconveniences that you may have with the fire alamrs and the general maintenance of your room; your important comment has been send to the Maintenance Department for improvement. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. We are truly sorry about what happened and we would like nothing more than to change your perception of us.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely,

4 out of 5
My son loved the water park

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 3, 2021 by ROYALTON SPLASH PUNTA CANA TEAM

Dear Ana , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

1 out of 5
This is my first review I've ever written. But it's just concerning because I'm traveling with kids. My 1 star review is because my son and I became sick. Severe abdominal pain and upset stomach. Ruined our entire stay. Im a nurse so I'm strict with hand hygiene and face masks. So it had to have been something we ate. 2/4 of us got sick. A bottle of medicine $15. I told the guy as we checked out and he just nodded his head. Such a beautiful property and mostly nice staff. But I will never return. I read a previous post of someone getting sick. Should have saw that as a red flag.

Posted by , from Coatesville on Nov 19, 2021

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Comment from Hotel Management

Nov 20, 2021 by ROYALTON SPLASH PUNTA CANA TEAM

Dear Anais, First, we would like to apologize for any inconvenience you may have had before or during your stay, also we would like to know how you get sick and your son too. If possible, we would sincerely appreciate it if you could contact us privately so that we can obtain more information regarding your case and give you a more accurate and better response. We genuinely care about our guests and their experience with us, and we do regret this unfortunate situation. Cordially,

3 out of 5
Good music and party vibe around the resort. Could use a few more pool activities, arts n crafts and shows. Seeing some dancing, drums or other cultural activities would be great. Yoga or paint and sip options would be cool. Adding some variety to the entertainment would probably spice up the resort. The food wasn't great at all. Nothing I would want to try again. I think the resort needs a new menu and some awesome chefs to lead the way. The room service always took more than an hour. Tub wasnt clean upon arrival and butler didnt follow thru with requests for assistance with more than a couple things. Never seen him the whole week I was there. Minibar wasnt restocked daily. Overall the landscaping and cleanliness was nice. The trolly should be santized way more often than I noticed during the pandemic. Overall my daughter and I had a good time. The resort was beautiful and the staff was friendly.

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 11, 2021 by ROYALTON SPLASH PUNTA CANA TEAM

Dear Colicia, Thank you very much for taking a moment of your time to share your feedback on Expedia, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Please accept our apologies, as we were not able to accomplish your expectations with our gastronomical offer. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially,

4 out of 5

Posted by on Oct 6, 2021

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4 out of 5
Water park

Posted by on Aug 7, 2021

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Comment from Hotel Management

Sep 20, 2021 by ROYALTON SPLASH PUNTA CANA TEAM

Dear CARLOS , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

4 out of 5

Posted by on Aug 6, 2021

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2 out of 5

Posted by on Jul 27, 2021

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3 out of 5
They served breakfast in one restaurant only and it was crowded. It is against some health measures that should be taken during the COVID-19 pandemic. Water Park and swimming pool close early.

Posted by on Jul 23, 2021

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Comment from Hotel Management

Jul 27, 2021 by ROYALTON SPLASH PUNTA CANA TEAM

Dear guest, Please accept our apologies, as we were not able to accomplish your expectations with our gastronomical offer. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely,

3 out of 5
I like how looks the place is beautiful… some personal in the restaurant having bad actitud even we always give to them good tip the food was ok I was surprised they don’t have a fresh juice so I was sad… some personal that I went for COVID test were very nice to us … thank you for that … we were a group of 18 people

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 6, 2021 by ROYALTON SPLASH TEAM

Dear guest, We extend our sincere apologies for the impression that you have of our restaurant staff. We continuously train our staff, and we have already shared your review with our managers. They will implement necessary improvements to continue giving the best possible service to our guests. On the other hand, our staff knows that the practice of tipping is not an obligation, and they should not request tips in exchange of service. Your comments have been shared with the departments in charge for reinforcement. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely,

About the Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Location Carr. Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Cooking classes/lessons included
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • Tennis lessons included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers its guests a full-service spa, a complimentary water park, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the eco-friendly Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Self parking and valet parking are free. This 4-star Punta Cana property is smoke free.

  • 273 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars by the pool
  • Deli
  • Towels for the beach
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 273 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wheelchair accessible

Food & Drink

Selections Buffet - This buffet restaurant serves breakfast, lunch, and dinner.

Mexicana Cantina - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UNDER THE SEA - This restaurant specializes in international cuisine and serves dinner only. Open daily.

BELLA CUCINA - This fine-dining restaurant specializes in Italian cuisine. Open daily.

GRAZIE TRATTORIA - This family restaurant specializes in Italian cuisine and serves lunch only. Open daily.

Room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Segway rental/tour nearby
  • Cave exploring/spelunking nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Massages are available on the beach and in the spa; other services include sports massages. The spa is equipped with a mud bath, a sauna, and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 20 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 20 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Hotel Names

  • Memories Punta Cana Splash
  • Memories Splash
  • Memories Splash All Inclusive
  • Memories Splash Punta Cana
  • Memories Splash Punta Cana All Inclusive
  • Punta Cana Memories
  • Punta Cana Memories Splash
  • Punta Cana Splash
  • Punta Cana Splash Memories
  • Splash Memories Punta Cana
  • Memories Splash Punta Cana All Inclusive Punta Cana
  • Memories Splash Punta Cana Punta Cana
  • Grand Memories Splash All Inclusive All-inclusive property
  • Grand Memories Splash Punta Cana All Inclusive
  • Memories Splash Punta Cana In
  • Royalton Splash Punta Cana All Inclusive
  • Grand Memories Splash Punta Cana All Inclusive
  • Royalton Splash Punta Cana Resort Spa All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.