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"The food was horrible. " More

By a verified traveler on Mon 17 Oct 2022

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Hotel Description

All-inclusive beachfront property with 4 outdoor pools

Beachside getaway

You'll be within half a mile (1 km) of Arena Gorda Beach and 2 miles (3 km) of Iberostar Golf Course with a stay here. Punta Blanca Golf Course and Cana Bay Golf Club are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Superior Suite, Jetted Tub (B2C)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Villa Junior Suite Superior, Jetted Tub (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villa Junior Suite, Pool View (B)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Garden View (Superior, B)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Junior Suite Superior (U)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Villa Junior Suite, Pool View (U)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Riu Palace Bavaro All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Bavaro All Inclusive

Everyone (10) Couples (3) Family (8)
3 out of 5
The food was horrible.

Posted by on Oct 17, 2022

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3 out of 5
The food was awful!!!!! Customer service was less than stellar. This is the worst all inclusive resort I’ve ever been to. Definitely will NOT come back.

Posted by on Jul 22, 2022

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5 out of 5
Beautiful and very helpful

Posted by on May 14, 2022

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5 out of 5
Nothing, everything great 👍

Posted by on May 11, 2022

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3 out of 5
The property was fine. Nothing fancy or over the top, it was well kept and clean. The place definitely needs some upgrading. The pool was nice and the beach was nice. The room was ok. Spacious, but deco is a bit loud. Purple.

Posted by on Apr 21, 2022

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5 out of 5
Resort has nice amenities, multiple pools for different crowd and a very nice beach. Room was very clean and spacious. Unfortunately most of the staff can not speak English so communication was a challenge, also the most restaurants are open only for diner and has long waiting lines.

Posted by , from Bethesda on Apr 21, 2022

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2 out of 5
The property definitely needs a refresh. The staff wasn't very attentive as expected. One the other hand, the beach was beautiful

Posted by on Apr 16, 2022

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Comment from Hotel Management

Apr 21, 2022 by Hotel Riu Palace Bávaro Online Reputation Manager

Dear Heather Renee, Thank you for sharing your feedback. Please note that we always perform renovations and redesigns to ensure that we provide the highest standard of luxury and comfort, our process is an on-going one. Even though our team members perform a number of quality control checks, there are times when items may become damaged without our knowledge. When incidents are reported, we respond immediately to repair any damaged items as quickly as possible to avoid any further inconveniences during our guests’ stay. We do apologize if you felt unwelcome, we take note of your observations and we will forward them to the management department. Best regards, Hotel Riu Palace Bávaro Online Reputation Manager

1 out of 5
Where do I start.... The Riu was highly recommended by so many of my friends that I decided to give it a try. I was just there for my 40th birthday from Feb. 10th, 2022 to Feb. 16th, 2022. Our TV did not work the whole time we were there. We complained since day 1 and called everyday. Traveling with children and during Super Bowl weekend this was extremely important to us. One of my children threw up in the middle of night and there was no house keeping available. We asked for at least a mop so we could clean it up ourselves and the hotel said "no" we can not help with that. That is right...they could not give us a mop! Thank God we traveled in a large group and our other friends were able to host us for the night. The final straw for me was when a Gay couple, on Valentine's Day, were kissing in the pool. It was an I love you quick kiss, the kids you do really quick just to show love. Well that was not tolerated. One guest went to the couple and told them to stop because there were children present. That was not the problem, the problem was that the staff asked the couple to stop as well. Seriously, in 2022 we are still treating the LGBTQ community like this. Over a little quick kiss? I will never go back to any RIU ever again. I was so disappointed by my whole experience. I want to be very clear that my opinion on my stay should not reflect the staff at all. This to me is pure mismanagement. To not get people to fix a TV or provide a Mop is insane.

Posted by on Feb 18, 2022

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Comment from Hotel Management

Feb 28, 2022 by Online Reputation Manager

Dear Dayna, Thank you very much for staying at Riu and for sharing your feedback with us. As service is one of our key values, we regret that you weren't completely satisfied with your recent experience due to the inconveniences that you had suffered. Also, we would like to clarify that it is very important to us that all our guests feel welcome at our resort and treated in the same way regardless of their country of origin, age, religion or sexual orientarion. We are sorry that you left our resort thinking otherwise. You may rest assured we will share all your comments with the responsible department to take corrective measures where necessary with the purpose of improving our service we give our guests and we sincerely hope we will have a chance to welcome you again in one of our Worldwide destinations soon. Kind Regards, Hotel Riu Palace Bavaro Online Reputation Manager

4 out of 5
Looks good

Posted by on Feb 7, 2022

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5 out of 5

Posted by on Dec 21, 2021

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet-style meals included
  • In-room liquor dispensers
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included

Property Features

Riu Palace Bavaro All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Bavaro All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Palace Bavaro All Inclusive. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 610 guestrooms or units
  • 4 levels
  • 13 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • Built in 2011
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Riu Palace Bavaro All Inclusive offers 610 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Monte Cristo - This buffet restaurant serves breakfast, lunch, and dinner.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Geisha - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Bámbola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Taino - This poolside steakhouse serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property offers airport transfers through a third party company. Guests must schedule their airport transfer with the third party company directly, at least 48 hours before travel, using the emailed instructions received from the property.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Riu Palace Bavaro All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Bavaro All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Bavaro
  • Bavaro All Inclusive
  • Bavaro Palace
  • Bavaro Palace All Inclusive
  • Palace Bavaro
  • Palace Riu Bavaro
  • Riu Bavaro
  • Riu Bavaro Palace
  • Riu Palace Bavaro
  • Riu Palace Bavaro All Inclusive
  • Riu Palace Bavaro All Inclusive Punta Cana
  • Riu Palace Bavaro Punta Cana
  • Riu Palace Bavaro All Inclusive All-inclusive property
  • Riu Bavaro Inclusive Punta Ca
  • Riu Bavaro Inclusive Inclusive
  • Riu Palace Bavaro All Inclusive Punta Cana
  • Riu Palace Bavaro All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.