travelocity Verified Review
"We thought that we were staying in the main hotel, instead we were put in the villas. Our room was on the 3rd floor and had to bring up our bags without an elevator. All the villa’s elevators are not operating, so if you have a disability, this is not the hotel for you. As soon as we get in the room, we discovered that our toilet was not running either, which was fixed quickly. When it was time to go to bed, we realized our mini fridge and TV also weren’t working. When I called the front desk, they gave me a choice of having the TV or mini fridge service call, we waited for 45 min without anyone showing, in that 45 min wait, our neighbors decided to bang on the walls to scare out a lizard in their room. We finally had enough and requested another room. The new room was on the 2nd floor, again no elevator, but was much cleaner than the first, however there was trash and clothes left from the previous guest. Also only one soda machine that I could see for all the villa buildings, which was no surprise that everything was sold out. Additionally they tried to charge us for a parking fee, which was strange because we self parked.
The property is beautiful, which made up for the guest suites, which was very disappointing as you would think they would put the same attention to detail in the rooms."
A verified traveler stayed at Sawgrass Marriott Golf Resort & Spa
