"The hotel is a little far from the downtown area but it's in a very nice area. The check in time is 4 and the room wasn't ready and the staff was not ... " More

By a verified traveler on Sun 06 Dec 2015

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Hotel Description

A family-friendly stay in St. Augustine awaits you at World Golf Village Renaissance St. Augustine Resort. Within just a 15-minute stroll, you'll find World Golf Village and World Golf Hall of Fame. Highlights at this Art Deco resort include 2 restaurants, a golf course, and an outdoor swimming pool.

Smart TVs with satellite channels are featured in all 301 rooms, and you can enjoy WiFi, coffee/tea makers, and free newspapers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Pillow menus, down comforters, and Netflix are also available.

A day of pampering can include massages and mani/pedis. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness center, spa tub, and sauna as well as access to mini golf. 86000 square feet (7990 square meters) of event facilities include 14 meeting rooms and conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily. There's also free self parking, along with the convenience of a free area shuttle.

Within a 30-minute drive of this 4-star St. Augustine resort, attractions include Ponce de Leon's Fountain of Youth Archaeological Park and Flagler College.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$110 per night

Deluxe Room, View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Balcony

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

World Golf Village Renaissance St. Augustine Resort ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Staff is rude and does not care.

We stayed here for a weekend getaway and arrived to a broken toliet, told front desk and was moved to a room with a broken AC unit. Now remember we are in florida and during the summer. Dealt with the broken AC the first night and the next morning went back down and told them and was informed an engineer would be out there while I was out to fix it. We get back to the hotel 9 hours later and still not fixed. I call downstairs and they sent up an engineer who tells me they are having many issue with the AC and don't know why they did not correct it the first time. I was so frustrated dealing with them and a young child sleeping in the heat it was unreal. I would never ever recommend this hotel to anyone and hope people will listen to this. The staff is rude at the front desk and even said to me it don't matter what you say because people want to golf and this is there only choice so your opinion don't matter. I will let you know that we go away 3 times a year and I have never ever left a bad review but this place is horrible!!!!

Posted by , from R on Aug 2, 2016

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4 out of 5

Decent hotel

The hotel is a little far from the downtown area but it's in a very nice area. The check in time is 4 and the room wasn't ready and the staff was not even apologetic, he didn't ask if there was something else they could do. Then we reserved a king size bed and they tried switching us to a room with 2 queens and told us nothing is guaranteed when you book through Travelocity. Then they told us breakfast buffets was till 12 and when we came down at 11 they told us no that breakfast was over.

Posted by on Dec 6, 2015

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Comment from Hotel Management

Dec 22, 2015 by Justin

I am sorry to hear your stay here was not an outstanding one. I will work with the team to ensure we are using your feedback to improve.

5 out of 5
The stay was pleasant it was my wife and I 25 anniversary. Tv had a blurry picture they replaced it with a new one.

Posted by on Oct 25, 2015

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4 out of 5

Nice hotel near Saint Augustine

This was a nice hotel to stay about 20 minute drive from downtown Saint Augustine the hotel amenities were good,very nice surroundings the room size was excellent the only Bad experience was a extremely rude guest in the pool.

Posted by , from fl on Jul 11, 2015

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3 out of 5

Needs Help

Pros: Starbucks inside the hotel gift shop (which is short on gifts, snacks or toiletries. No retail stores within walking distance)
Cons: Staff uniformity, had no common look, need more customer-focus training. DO NOT CHARGE FOR WIFI in rooms! Clean dirty carpet. Update store.
Location: Outlet stores galore one I95 exit south, golf,& all of St. Augustine attractions a 15 minute ride away. Shuttle to downtown did not run on 4thJuly
Room was not ready upon arrival, but we were an hour early on holiday weekend. OK, returned after 4:00 check-in time at 4:30ish, got room key but check-in desk employee was unsuccessfully trying to help teenager with his Wifi phone problem. They chatrI asked if there wasn't a concierge to help this young guest. Employee's response that she (the concierge) was busy "over there checking in other guests". Aaagh. Couldn't locate bell staff to get luggage we had stored. Really, on a holiday? Finally got to room, missing balcony chair and table - went out to hall to request second chair from housekeeping staff (lucky they were on our floor still cleaning rooms after 5 pm) as there is no "housekeeping" symbol on room phone. That came within minutes. Carpeting noticeably unclean in both hall and room, bathroom floor sticky, toilet low and uncomfortable. Impractical shelving under TV instead of dresser-type drawers. Lobby is Embassy suites revisited. Needs makeover to get to 4 star level.

Posted by , from Orlando, FL on Jul 7, 2015

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5 out of 5

Great getaway!

Pros: That it was refreshing, relaxing and clean.
Cons: I really don´t know.
Location: Great location and not far from St. Augustine downtown. Everything was just beautiful
We love the hotel, the location, the food, the amenities,. We are definately coming back!

Posted by , from Miami on Jul 6, 2015

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5 out of 5

very nice hotel

Pros: everything
room was modern, clean, spacious restaurant was great service was great shuttle to old st. augustine was a bonus the spa was unbelieveable.

Posted by , from winter park on Mar 24, 2015

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3 out of 5

Very nice hotel. We would stay again. The only thing we did not like is that the pool was very dirty and we would not use it again in that condition

Pool was dirty but if you are not using the pool everything else was very nice.

Posted by on Aug 15, 2011

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5 out of 5

Great hotel if you like golf.

Pros: Close restaurants, Free Internet, Quiet
This hotel has everything for the golfer. The room quality is terrific and the service is great.

Posted by on Apr 13, 2011

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2 out of 5

Nice amenities. Terrible service.

Cons: service
From the moment we arrived and the valet simply stood around until we asked for help we knew it would be bad. The front desk at check in was clueless. Bought drinks at the bar and it took way too long to pay the check. The topper was the next morning when the fire alarm went off at 9 a.m. It happens. I understand. However, when I went downstairs I expected to see managed chaos and staff directing us to either evacuate or go to our rooms. Upon arriving downstairs, I saw guests wandering aimlessly and front desk people just standing at their desk as thought there was no alarm blaring. I then asked a front desk person should I evacuate or go to my room..blank stares then a, "I guess you can go back to your room." That is not the way to run a fire alarm or a hotel. Stay here if you have to - the rooms are nice, the people are not.

Posted by , from Orlando on Feb 8, 2011

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About the World Golf Village Renaissance St. Augustine Resort

Location 500 S Legacy Trl, St. Augustine, FL 32092

Property Features

World Golf Village Renaissance St. Augustine Resort offers its guests a golf course, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. Event space at this resort measures 86000 square feet (7990 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the family-friendly World Golf Village Renaissance St. Augustine Resort. A free area shuttle within 5 mi is available. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. This 4-star St. Augustine resort is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 14 conference rooms
  • 86000 sq ft of conference space
  • 7990 sq m of conference space
  • Built in 1998
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (71.9 km / 44.7 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

World Golf Village Renaissance St. Augustine Resort offers 301 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 37-inch Smart televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This St. Augustine resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

World Golf Village Renaissance St. Augustine Resort has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a golf course, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed
  • Cash Deposit Required

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 20 per day
  • Late check-out fee: USD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Renaissance World
  • Renaissance World Golf
  • Renaissance World Golf Hotel
  • Renaissance World Golf Hotel St. Augustine
  • Renaissance World Golf St. Augustine
  • World Golf Renaissance
  • World Golf Village Renaissance St. Augustine Resort
  • World Golf Village Renaissance St. Augustine
  • World Golf Village Renaissance

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.