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"Didn’t see one person for the three days. Front desk never answered phone. No coffee or anything down at dinner . Slacker on cleaning.. front desk per ... " More

By a verified traveler on Sat 23 Nov 2019

Hotel Description

3-star hotel in East Arlington

In suburbs

Your stay at this East Arlington hotel places you within 6 miles (10 km) of University of North Florida and Florida State College - South Campus. Regency Square and Timucuan Ecological & Historical Preserve are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 3 conference rooms, along with the 24-hour business center. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 80 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Microwaves, coffee/tea makers, and free local calls are also available.

Standard Room, 1 Queen Bed (Extended)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$91* Per night/room Jul 5 - Jul 6

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Marble Waters Hotel & Suites ratings based on 22 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Marble Waters Hotel & Suites

Everyone (19) Couples (2) Family (2)
4 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 4, 2019 by Management

Thank you for your rating. We look forward to seeing you soon.

3 out of 5
Didn’t see one person for the three days. Front desk never answered phone. No coffee or anything down at dinner . Slacker on cleaning.. front desk personnel was very nice. I was coffee and something going on in dining room. It’s never been opened. That’s what I was told. That has worked there for four years. Said never seen dining room open. Give it a. 6”

Posted by on Nov 23, 2019

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Comment from Hotel Management

Dec 4, 2019 by Management

Thank you for your feedback. Unfortunately, our restaurant has been under renovation and we are currently looking for the opportunity to re-open the restaurant. Marble Waters, every year, hosts an event to feed the senior citizens for Thanksgiving as a way to give back to the community. This is just one of the many events that we sponsor to give back. Our hope is that you will come back and give us another opportunity to show our best side.

4 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 9, 2019 by Management

Your review is appreciated and welcomed. We hope that when you find yourself in Jacksonville, Fl again, you will not hesitate to stop by and stay with us.

5 out of 5

Posted by on Jun 30, 2019

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5 out of 5

Posted by on Jun 22, 2019

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1 out of 5
Hot tub didn't work ,jacuzzi tub didn't work, stains in pool, and restaurant in hotel closed.first room carpet wet, second room rust under tub. Ac did not work proprly.tolet paper holder broken off

Posted by on Jun 16, 2019

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4 out of 5
It was advertised on your website free breakfast. They do not serve breakfast at all, free or otherwise. You need to remove this from your advertisement.

Posted by on Apr 18, 2019

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1 out of 5
Well the rooms where clean but I didn’t like that the website falsely advertise a open restaurant and breakfast area with pictures but when you get there they tell you the restaurant is closed and there will be no breakfast. Really why would you show a nice restaurant and not list that it’s closed in the captions? That’s pretty much tricking people into booking rooms there. I don’t believe that is fair to the costumers, you should have somewhere on your website stating(we are not currently severing any food at this time). Unless this is apart of the tricks and false adverting. I’m really considering reporting Marble Waters Hotel to the Better Business Bureau.

Posted by on Feb 25, 2019

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5 out of 5
Second time I stayed there. Both times I was very pleased. Comfortable beds, nice staff, and clean room.

Posted by , from Central FL on Nov 4, 2018

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4 out of 5
Good hotel. Right next to an L.A. Fitness A short distance to the beach.

Posted by on Feb 22, 2018

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Property Features

Marble Waters Hotel & Suites offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. You'll find a 24-hour business center on site. There are 3 meeting rooms available. The business-friendly Marble Waters Hotel & Suites also features multilingual staff, ATM/banking services, and a television in a common area. Free self parking is available. This 3-star Jacksonville hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Built in 2013
  • Business center (24 hours)
  • Conference space
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (32.3 km / 20.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Marble Waters Hotel & Suites offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Saturday: 3:00 PM - 8:00 AM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Saturday: 3:00 PM - 8:00 AM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marble Hotel
  • Marble Waters
  • Marble Waters Hotel
  • Marble Waters Hotel Jacksonville
  • Marble Waters Jacksonville
  • Marble Waters Hotel Suites
  • Marble Waters & Suites
  • Marble Waters Hotel & Suites Hotel
  • Marble Waters Hotel & Suites Jacksonville
  • Marble Waters Hotel & Suites Hotel Jacksonville

You should know

  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Marble Waters Hotel & Suites.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.