Close to airport
Within a 5-minute walk of the hotel, you'll find San Sebastian River and Limelight Theatre. Matanzas River and Florida Heritage Museum are also within half a mile (1 km).
Poolside dining
This hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. A business center, a terrace, and a snack bar/deli are also on offer.
Mar 15, 2024 by Front Desk Staff
Thank you for your feedback. I will make housekeeping aware of the smell
Jan 16, 2024 by General Manager
Thank you for providing your honest feedback. We're happy you enjoyed our clean rooms and water pressure, but we are sorry that you did not rest comfortably due to the train noise. On your next visit, we would love the opportunity to provide you with a room that would better suit your needs. We will be sure to share your kind words with the restaurant owners, too. They will be thrilled to know you loved it! It would be wonderful to see you again!Renee G
Jan 13, 2024 by General Manager
Dear Karen, We are grateful for your positive feedback regarding our team and convenient location. We always strive to provide excellent service and a prime location for our guests. It was a pleasure to host you, and we are excited to welcome you back again for another pleasant stay. Renee G
Dec 31, 2023 by Front Desk Staff
I checked our staff papers daily and it seems that you had an DND on your door for your entire stay. We are not allowed to enter the room when there is a DND on the door. I apologize for any inconvenience
Dec 12, 2023 by General Manager
Dear Pamela,This is certainly not indicative of the quality stay we wish to provide, and we deeply apologize for any aspect of your visit that was less than ideal. We will address this matter with our team and discuss how these issues were handled. We know that we can do better and welcome another chance to prove this. Renee G
Dec 20, 2023 by Front Desk Staff
Thank you for the review
Nov 22, 2023 by Front Desk Staff
Thank you for the feedback. I will look into the condition of the two rooms.
Sep 26, 2023 by General Manager
Dear Nicole,We appreciate you sharing your feedback regarding your recent experience at our property. Our property undergoes routine maintenance for pests, so it is unfortunate that this does not line up with your account of events. We encourage our guests to notify our front desk team of any issues they may have so we can find a solution and ensure you have a comfortable stay. Thank you for your valuable input.Renee G
Jun 20, 2023 by Front Desk Staff
Thank you for your feedback
May 29, 2023 by Front Desk Staff
Thank you for the wonderful feedback
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Ponce St. Augustine Hotel. A complete renovation of The Ponce St. Augustine Hotel was completed in April 2019.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
The Ponce St. Augustine Hotel offers 84 accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
De Leon Latin Cocina - This poolside restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.