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"The restaurant here is amazing, authentic Columbian restaurant " More

By a verified traveler on Sat 07 Mar 2020

Hotel Description

3-star hotel near Castillo de San Marcos

Close to airport

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Ripley's Believe It Or Not and within 2 miles (3 km) of Castillo de San Marcos. Flagler College and Cathedral Basilica of St. Augustine are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a picnic area are also offered.

Free WiFi, comfy beds

The 84 individually decorated guestrooms offer free WiFi and comfy beds. TVs come with cable channels, and other amenities include DVD players and refrigerators.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Dec 10 - Dec 11

Deluxe Suite, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ponce St. Augustine Hotel ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Ponce St. Augustine Hotel

Everyone (13) Couples (3) Family (9)
4 out of 5
The restaurant here is amazing, authentic Columbian restaurant

Posted by on Mar 7, 2020

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Comment from Hotel Management

Mar 9, 2020 by Regards, Scott

Thank you for your great review!!! We are glad you enjoyed the food, and look forward to your coming back.

5 out of 5
Check in was fantastic! Very helpful and shared information about the city! Thank you for a great stay!

Posted by , from OH on Feb 15, 2020

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Comment from Hotel Management

Feb 17, 2020 by Regards, Scott

We are glad you enjoyed your stay with us. Your experience is exactly what we strive for with every guest!

4 out of 5
Nice little restaurant and bar with great food and friendly staff. Only real drawback was the busy road you need to cross to walk downtown.

Posted by , from Savannah on Feb 5, 2020

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5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Regards, Scott

Thank you for your comments. They are greatly valued!!!

4 out of 5

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 15, 2020 by Michael

Thank you for your review and for choosing the Ponce St. Augustine. We hope you return again soon. Regards, Michael

3 out of 5
If you like to walk, you could easily walk a mile to the downtown area Which we did daily. However, others might prefer to stay closer to St. George Street which is the walking street through town. The hotel is one of the oldest and has been kept up quite nicely. Rooms accessible from parking lot making it easy to access. Pool is in the center and was lovely to sit at. Restaurant delicious. Staff friend. Town welcome center was right next to hotel making it easy to get tickets to anything. Great coffee shop across the street. Overall, good experience.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by General Manager

Thank you for your feedback regarding your recent stay with us. We're glad you enjoyed our well-kept accommodations, convenient parking, and great amenities. It's also nice to know our location met your needs well. Please contact us should you have any suggestions for improvement. Having said that, our team was happy to extend kind hospitality to you. We value your thoughtful compliments and hope to see you again soon!

1 out of 5
This is a motel. It’s also located right by train tracks. The trains have come at least 5 times during the night. Worst sleep ever. Not entirely certain the sheets were changed. I will never come here again. The place was not as advertised.

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 31, 2019 by General Manager

We are very sorry to hear about your experience. We want all of our valued guests to enjoy a comfortable and pleasant stay and we regret to know that we fell short of your expectations and ours. It was an honor to host you and we will discuss your review with our team right away. Wishing you safe and memorable travels and we hope to have a chance to improve your perception of our property in the future.

5 out of 5

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 9, 2019 by Michael

Thank you Regards, Michael

4 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 9, 2019 by Michael

Thank you Regards, Michael

2 out of 5
Our room door could barely be opened or closed without slamming into it hard or yanking really hard which I was a safety concern; it was shared with the desk. They worked on it that day but it did. It get any better. We had a adjoining room, not by our request, and the neighbors came in like at midnight waking us up, screaming and hollering at each other, using profanity, even the child. We could hear this all very clearly through the wall/door. We heard his for 3 hours.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 16, 2019 by General Manager

Thank you for being our guest during your recent visit! We're so sorry to hear that you didn't have a pleasant experience during your stay here. We know there's always room for improvement, and we thank you for your feedback. We hope that you'll give us another chance the next time you're in the area, so we can make a better impression. Best wishes!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly The Ponce St. Augustine Hotel. Free self parking is available. A complete renovation of The Ponce St. Augustine Hotel was completed in April 2019. Smoking is allowed in designated areas at this 3-star St. Augustine hotel.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Jacksonville Intl. Airport (JAX) (81.3 km / 50.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Ponce St. Augustine Hotel offers 84 accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This St. Augustine hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

De Leon Latin Cocina - This poolside restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 30 per pet, per night
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 9.89 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Business center/computer access
  • Internet access
  • Newspaper
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Historic District
  • Quality Historic District St. Augustine
  • Quality Inn Historic
  • Ponce St. Augustine Hotel
  • Quality Inn Historic District St. Augustine
  • Ponce St. Augustine
  • Magnuson Hotel Historic
  • Magnuson Historic St. Augustine
  • Magnuson Historic
  • The Ponce St Augustine
  • The Ponce St. Augustine Hotel Hotel
  • The Ponce St. Augustine Hotel St. Augustine
  • The Ponce St. Augustine Hotel Hotel St. Augustine

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.