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"All was great with 2 exeptions: the carpet was filthy the bottom of our feet were black within 10 minuets, had to ask for coffee and coffee maker, dis ... " More

By a verified traveler on Thu 09 Aug 2018

Hotel Description

Phoenix hotel in Camelback East area

In Phoenix

Your stay at this Camelback East hotel places you within 2 miles (3 km) of Biltmore Fashion Park and Arizona Biltmore Country Club. Grand Canyon University and Heard Museum are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 111 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$72* Per night/room Sep 3 - Sep 4

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America - Phoenix - Biltmore ratings based on 21 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Phoenix - Biltmore

Everyone (5) Family (2)
5 out of 5
Clean quiet an Nd conveniently located. Pleasant staff

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Hotel Management

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management

2 out of 5
The location to places we needed to go to was good. We were disappointed because there were no dishes in the kitchen like they told us there would be, there were a couple guys dealing drugs from the backdoor by the pool who were staying in the hotel and the worst part was we killed three bed bugs in our bed. I have stayed in other locations and didn't have this problem.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 18, 2019 by Hotel Management

Dear Unhappy, thank you for taking the time to share your experience with your review. While our location was to your satisfaction, we are sorry to have let you down with failing to provide you with safe and clean accommodations. We take these concerns very seriously. Your comments have been shared with our management team for further evaluation. Our security team is also well-trained and experienced, and we can assure you that your observations are being investigated to the fullest extent. We would also appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you for being our guest and we look forward to speaking with you. Sincerely, Hotel Management

5 out of 5
Excellent Staff Service! Everything was clean, and check-in was easy.

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 29, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

4 out of 5
All was great with 2 exeptions: the carpet was filthy the bottom of our feet were black within 10 minuets, had to ask for coffee and coffee maker, dishes, the breakfast very limited

Posted by on Aug 9, 2018

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Comment from Hotel Management

Aug 10, 2018 by Hotel Management

Thank you for reviewing the Extended Stay America. Although we are glad you had a comfortable stay, we are sorry for the cleanliness issues you had in your room and that we missed meeting your expectations. Your comments have been shared with the concerned teams, and we will be diligent moving forward. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will return so we can make it up to you. Sincerely, Hotel Management

3 out of 5
They DID NOT HAVE A BREAKFAST,NOTHING BUT MUFFINS AND COFFEE

Posted by on Apr 1, 2018

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Comment from Hotel Management

Apr 1, 2018 by Hotel Management

Thank you for choosing our hotel. We are sorry to know that our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management

1 out of 5

Cheap Dirty Room

Pros: Price
Cons: Filthy and no service
Location: N/A
If you want a cheap room with dirty sheets, no service, filthy room then this place is for you. For me, never again will I stay at this chain.

Posted by , from NC on Oct 18, 2016

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3 out of 5

Inexpensive and good location

The price was great deal. But do expect what you pay for just old and air conditioning unit clunked on n off so I'm a light sleeper and in 104 degrees I cou opt to shut it off

Posted by on Oct 5, 2015

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1 out of 5

Dirty room, RUDE staff, noisy guests.

Cons: Noisy, unhygienic, rude staff, unethical practices
I stayed here for two nights initially as I was in Phoenix for my company and found this place by chance as a to secret hotel. At first I was reluctant and should have followed my hunch. The staff at night, at the front desk were unable to assist me with my simple request as they could not speak even basic English. Even though I speak Spanish she was unable to operate the computer system to complete my request. BIG big let down. The staff member who checked me in was very rude and impolite, to boot. I was intending on staying for another two nights as the project I came in town turned into a much larger deployment. I was performing the work overnight and informed the front desk I was going to renew for 2 more nights, and that I would inform them when I had completed the reservation online (so I could get the same cheap rate)... All went well there. Then once I I informed the manger that I had completed the reservation, upon arrival back to my room about 40 minutes after completing the booking, the manger came up to my room, pounding on my door, waking me up... Came to tell me that I had been smoking in their room and I had 30 minutes to leave or the police would be called. Considering I had been at work all night, and had not smoked in the room as I smoke outside only, as I hate the smell myself, I was rather set back by her accusations. I have NEVER been asked to leave a hotel before and was told I would not get my money back. So I called corporate and told them what was going on and that if I had been smoking in the room why did they wait till I booked my reservation? Considering I spoke to the same person on the phone who informed me I had to leave, I feel I was being ripped off. I'm glad corporate refunded my stay and let me take my time to get my bags together to go to a real hotel. A clean and sanitary one at that. I will be posting my review to as many places as I can. You had plenty opportunity to ask and let me know what your plans were, I certainly gave you the due respect... Then to try to regain your losses because I booked for half the price, is flat out unethical. Get some staff that know how to speak English, please, some cleaners who know how to get hair out if the shower drain and pubes off of the toilet seat. Most of all, get a clue. I won't stay here and wouldn't recommend you do, either.

Posted by on Oct 13, 2012

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3 out of 5

some of the staff was pleasant

Our room was not cleaned very well, animal hair on furniture and carpet...

Posted by on Mar 27, 2012

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3 out of 5

Cheap- you get what you pay for

Pros: Free breakfast, Free Internet
Just a place to crash, certainly not a resort or a desirable place to stay multiple nights.

Posted by on Mar 6, 2012

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About the Extended Stay America - Phoenix - Biltmore

Location 5235 N 16th St, Phoenix, AZ 85016

Property Features

Extended Stay America - Phoenix - Biltmore offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. The business-friendly Extended Stay America - Phoenix - Biltmore also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This Phoenix hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (16.4 km / 10.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Phoenix - Biltmore offers 111 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

The hotel's doors are locked at 10:30 PM. Guests arriving after 10:30 PM may use the hotel's outside phone to call the night attendant and gain access to the building.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Biltmore
  • Extended Stay America Biltmore Hotel
  • Extended Stay America Biltmore Hotel Phoenix
  • Extended Stay America Biltmore Phoenix
  • Extended Stay America Phoenix
  • Extended Stay America Phoenix Biltmore
  • Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
  • Extended Stay America Phoenix Biltmore Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.