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"I’ve stayed here many times, but this year a little disappointed because of the late night noise in the hall outside my room. Two nights I had to hear ... " More

By a verified traveler on Wed 01 Jul 2020

Hotel Description

3-star resort near Ocean City Beach

Oceanside stay

Within a 5-minute walk of this well-placed resort, you'll find Ocean City Beach and Maryland Beach. Ocean City Square Shopping Center and Gold Coast Mall are also within half a mile (1 km).

Dining, fitness center

This resort features a restaurant, a fitness center, and a bar/lounge. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi. Express check-out, laundry facilities, and free newspapers are also on offer.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 94 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include balconies, coffee/tea makers, and hair dryers.

Standard Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pet Friendly Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite (Streetview 2 Queens/Sofa)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Coastal Palms Inn & Suites ratings based on 21 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Coastal Palms Inn & Suites

Everyone (11) Couples (3) Family (5)
1 out of 5
It was not a very good hotel ! Walls were very thin!!! Worse than that was the front door had gaps to see daylight under and on both sides !!! You could everything out front on the road which was very close !!! Could not sleep at all !!! The room had not been cleaned and smelled musty !! I complained to front desk. They said thabks we will let someone know ! I ask for a late check out the last day so I could try to sleep they said no I’m sorry we have to clean the room !!! Never going back !!!

Posted by , from Harpers ferry wv on Aug 31, 2020

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Comment from Hotel Management

Sep 2, 2020 by Hotel Management

Teresa, thank you for leaving a review of your stay at the Coastal Palms. We regret to hear that your time with us was less than enjoyable. We aim to give our guests the best experience and it is clear we failed on this measure. We will use your feedback as a teaching tool so that we can improve going forward. We hope you enjoyed the rest of your time in Ocean City.

3 out of 5
I’ve stayed here many times, but this year a little disappointed because of the late night noise in the hall outside my room. Two nights I had to hear yelling and screaming outside my room between 11:00pm till 3:30am.

Posted by , from Virginia on Jul 1, 2020

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Comment from Hotel Management

Jul 2, 2020 by Hotel Management

Ed, thank you for leaving a review of your stay at the Coastal Palms. We apologize for the issues you experienced during your stay. These comments will be forwarded to the property manager. We hope to see you again!

2 out of 5
There was no wi-fi during our visit. We were not told at check in that the service was down. It should have been disclosed to us. We would have left and gone somewhere else. I had 3 kids with me and no way for their devices to work. They compensated us $11! Pathetic.

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Hotel Management

Thank you for leaving a review of your stay at the Coastal Palms Hotel. We deeply apologize for the issues you experienced during your stay. We hope that you enjoyed the rest of your time in Ocean City.

4 out of 5
Room was big, nice size beds. Only complaint was an odd basement or attic kind of smell. Other than that, great.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 30, 2019 by Public Relations Manager

Thank you for taking the time to write a review on the Coastal Palms Beach Hotel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent those issues from occurring in the future. We hope to see you back soon!

5 out of 5
Close to the beach and had a pool. Pool is not very big and full of kids.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 23, 2019 by Public Relations Manager

Thank you for choosing the Coastal Palms Beach Hotel when planning your Ocean City getaway. We glad you had a great time and enjoyed our Ocean Block location with just a few steps to the beach. We look forward to seeing you back soon!

5 out of 5
Great place to stay. We enjoyed it. Staff was very friendly and accomodating. Would definitely stay again. ++ They are dog friendly, had we known we would have brought our pups, definitely next time.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Hotel Management

Thank you for your feedback on your stay at Coastal Palms Beach Hotel. We are happy to hear you enjoyed your stay! We appreciate your stay, and hope to see you again soon!

4 out of 5

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 18, 2019 by Hotel Management

Thanks so much for the review on Coastal Palms Beach Hotel! We appreciate your stay, and are so happy to hear that you enjoyed yourself. We hope to see you again this summer!

3 out of 5
Our room could have been cleaner. Pool was extremely small.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Hotel Management

Thanks so much for the review on Coastal Palms Beach Hotel! We appreciate your stay, and are so happy to hear that you enjoyed yourself. We hope to see you again this summer!

5 out of 5
I like the location, it's very convenient and near everything I like to do: restaurants, bars, stores, north end park, etc. The staff was very helpful and accommodating. I will stay here again!

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 3, 2019 by Hotel Management

Thank you for taking the time to provide feedback on your stay at Coastal Palms Beach Hotel. We are happy to hear you enjoyed your stay, especially the location of the hotel. We appreciate your stay, and hope to see you again soon!

1 out of 5
I was put in a room with my child directly above a bar that had loud music until 2 am, neither of us could sleep and it was a horrible experience for $305.00 , I could have gotten a better nights sleep in my car for free

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Public Relations Manager

Thank you for taking the time to write a review on the Coastal Palms Inn & Suites. We sincerely apologize for the inconvenience and completely understand your frustration. In a situation like this, we suggest contacting the front desk to see if you can change the room. Once again we are truly sorry for your negative experience and will do our best to prevent it from happening in the future.

Property Features

Coastal Palms Inn & Suites offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Coastal Palms Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 3-star Ocean City resort is smoke free.

  • 94 guestrooms or units
  • 5 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Beach lounge chairs
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional) (49.6 km / 30.8 mi)
  • Parking: Free self parking

Room Amenities

Coastal Palms Inn & Suites offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Ocean City resort provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The Crabcake Factory - This restaurant specializes in seafood and serves lunch and dinner.

Nearby Activities

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Enhanced food service safety measures are in place.The property affirms that it adheres to the Travel in the New Normal (US Travel - USA) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coastal Palms
  • Coastal Palms Inn
  • Coastal Palms Inn Ocean City
  • Coastal Palms Ocean City
  • Coastal Palms Inn Suites
  • Coastal Palms Inn & Suites Resort
  • Coastal Palms Inn & Suites Ocean City
  • Coastal Palms Inn & Suites Resort Ocean City

You should know

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.