4/10 Poor
Kimberley
Traveled with family
May 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at check-in, I quickly noticed that this place is not handicap accessible, which is concerning, especially given that I have MS. The elevators were frightening; the buttons had stains that appeared to be feces, and the overall smell made for an unpleasant experience! When we finally made it to our room, I found there was no door lock at the top, and the floor was soaking wet.
Since there’s no phone in the room, I had to use my personal cell to call the office to report the wet floor and request extra towels. To my dismay, I was told there was no alternative room available despite clear signs indicating vacancies outside. When the staff member came to assess the situation, my daughter was handed four towels, but then they abruptly took them back, claiming they needed them.
I confronted the owner, insisting we needed those towels back for our group of four girls, especially since we were only given two initially. His reasoning for taking them was absurd; he didn’t want us to use them on the floor, implying that would be something only an idiot would do. Ultimately, he just shrugged off our concerns, claiming the floor was merely “a little damp” and placed towels on the floor himself. This is unacceptable, and there’s so much more to say, but unfortunately, I'm limited to 1500 characters.
Kimberley
Stayed 3 nights in May 2025