4/10 Poor
Heather
Traveled with family and small children, Traveled with family
Aug 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and they changed the check in process. Unless we paid an extra $100 we could not check in before 4pm even if our room was ready. We went at 3:45 to stand in line to check in. 50 minutes later we received our room keys. Only to enter a room that was not ready. We had no towels, no shower curtain, and the beds weren’t made. It was clean but not put together. When we called for towels they took hours to get us what we needed that we used our beach towels for our showers. Our TV didn’t work half the time. The batteries in the remote died. A few days into our trip we asked for clean towels and wash cloths again because when they cleaned the room they didn’t replenish them. The man said he couldn’t give us any because we already had them. I explained we didn’t get any and he wanted all the old ones in return which we didn’t have because they took them. He was disgusted but gave us fresh towels. We had 3 rooms for our group and 1 room had no ac working. They asked for the ac key and there weren’t any left. The soda machine didn’t work and the ice machine was very dirty, moldy, and rusty. The smells in every hallway were putrid. A completely different experience than last and we will not be returning.
Heather
Stayed 4 nights in Aug 2025