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"Toilet was not secure wobbly when sitting down " More

By a verified traveler on Mon 11 Oct 2021

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Hotel Description

Hotel near Fort Eustis in Newport News

North Newport News stay

With a stay at this North Newport News hotel, you'll be within half a mile (1 km) of Fort Eustis and 2 miles (3 km) of U.S. Army Transportation Museum. Lee Hall Mansion and Newport News Park are also within 3 miles (5 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$68* Per night/room Jul 12 - Jul 13

Deluxe Room, 2 Double Beds, Smoking, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

The Mulberry Inn and Plaza at Fort Eustis ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Mulberry Inn and Plaza at Fort Eustis

Everyone (14) Family (8)
1 out of 5
Didn’t like the dried body fluids on the floor that showed a lack of cleanliness. Broken security locks missing from the door. Dried urine behind the toilet seat. Overall unsatisfactory conditions. Do not stay at this location. Stale smoke hits you in the face upon arrival. Booked through online booking.

Posted by on Oct 19, 2021

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1 out of 5
Upon entering our room we had very large Worms/Centipedes on our floor

Posted by on Oct 14, 2021

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1 out of 5
Our room was dirty and smelled awful. Chips behind the nightstand, dirty sheets, not enough towels. Found two live roaches, one on nightstand and one near microwave. We booked a room to sleep five and did not get that room. No icemaker on site, we had to go to 4th floor of comfort inn next door. Comfort Inn didn't have ice so we had to leave and buy some. We also paid for this room thinking the continental breakfast would be served but it was still closed off. We feel the owner is still using COVID as an excuse not to spend money on food. Given the condition of our rooms, the hallway, the stairwell and the grounds of this hotel, we believe this to be true. There just is not enough effort in keeping this hotel clean and safe for travelers.

Posted by on Oct 12, 2021

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5 out of 5
Toilet was not secure wobbly when sitting down

Posted by on Oct 11, 2021

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1 out of 5

Posted by on Jul 25, 2021

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5 out of 5

Posted by on Jul 22, 2021

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3 out of 5
I liked the proximity to the army base. I disliked that the outside door, which was right by my room, was broken and didn’t lock. I also didn’t like men drinking right outside that door.

Posted by on Jul 17, 2021

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2 out of 5
Good location close (but not too close) to I64. But neither a hot breakfast nor the pool are available, contrary to Travelocity.

Posted by on Jul 7, 2021

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3 out of 5
The exterior was filthy. There was a trash can at my door with something disgusting in it. It was there my entire stay.

Posted by on Jun 21, 2021

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4 out of 5

Posted by on Aug 18, 2020

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Comment from Hotel Management

Aug 18, 2020 by na

Thank you for your recent stay and review of the Mulberry Inn in Newport News. We are pleased that your stay was a good one and we hope you will return soon. B. Black General Manager

About the The Mulberry Inn and Plaza at Fort Eustis

Location 16890a Warwick Blvd, Newport News, VA 23603

Renovations + Closures

The following facilities or services will be unavailable from September 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

The Mulberry Inn and Plaza at Fort Eustis offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. There are 3 meeting rooms available. Barbecue grills, a vending machine, and an arcade/game room are also featured at the business-friendly The Mulberry Inn and Plaza at Fort Eustis. Self parking is free. Smoking is allowed in designated areas at this Newport News hotel.

  • 101 guestrooms or units
  • 2 levels
  • 3 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

The Mulberry Inn and Plaza at Fort Eustis offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 15.00 per pet, per night, plus a deposit of USD 100.00 per stay
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Mulberry Inn Plaza at Fort Eustis
  • Mulberry Inn Newport News
  • Mulberry Newport News
  • Mulberry Inn Plaza Fort Eustis Newport News
  • Mulberry Inn Plaza Fort Eustis
  • Mulberry Plaza Fort Eustis Newport News
  • Mulberry Plaza Fort Eustis
  • Mulberry Inn
  • The Mulberry Inn and Plaza at Fort Eustis Hotel
  • The Mulberry Inn and Plaza at Fort Eustis Newport News
  • The Mulberry Inn and Plaza at Fort Eustis Hotel Newport News

You should know

  • The seasonal pool will open in May and close in August.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at The Mulberry Inn and Plaza at Fort Eustis.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.