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Newport News Marriott at City Center

3.5-star property
740 Town Center Dr, Newport News, VA 1-855-201-7819
3.8 out of 5
Good!
See all 16 travelocity Reviews

"Staff was amazing. Proper Covid protocols. Room could have been cleaner. (Dust, dirty curtains). But I’m picky. Very nice hotel. " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

3.5-star hotel in Central Newport News

City center stay

Your stay at this Central Newport News hotel places you within 3 miles (5 km) of Sentara Port Warwick and Virginia Living Museum. Riverside Medical Center and Patrick Henry Mall are also within 3 miles (5 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Dec 18 - Dec 19

Concierge Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, View (Fountain View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Newport News Marriott at City Center ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Newport News Marriott at City Center

Everyone (6) Couples (3) Family (3)
5 out of 5

Posted by on May 29, 2022

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1 out of 5
Booking on Travelocity You don’t get what you think you’re paying for. I thought I was paying for a view but got to check-in and that wasn’t the case. Then there was nothing the hotel could do because I booked through a third party. Definitely ruined the trip!

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 14, 2022 by Mark

We appreciate the time you took to give us your feedback regarding your stay at the Newport News Marriott City Center. Please accept my apology as it is never our intention to disappoint a guest in any way. We make every effort to maintain the high standards that Marriott is known. I have addressed your concerns with my staff and we have taken corrective action to make sure that this does not happen again. Thank you again for your honest feedback and we hope to have the opportunity to welcome you back soon.

5 out of 5
Staff was amazing. Proper Covid protocols. Room could have been cleaner. (Dust, dirty curtains). But I’m picky. Very nice hotel.

Posted by , from VIENNA on Sep 27, 2021

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Comment from Hotel Management

Oct 21, 2021 by Mark

Thank you for staying with us while in Newport News. There are many choices of hotels to stay in and i am delighted you chose to stay with us! Thank you for the great review.

4 out of 5

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 8, 2021 by Mark

Thank you for taking the time to review the serene experience at the Newport News Marriott at City Center. Our beautifully designed hotel boasts everything you need to feel refreshed and invigorated during your stay and we are delighted to know that you were as happy with your stay. We enjoyed having you as our guest and look forward to seeing you again.

3 out of 5
convenient location; easy parking; pleasant room

Posted by on May 17, 2021

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Comment from Hotel Management

May 17, 2021 by Mark

Thank you for choosing the Newport News Marriott City Center and your gracious feedback. I am glad you found the hotel clean and comfortable, up to date and ideally situated in City Center. There is so much to see and do, it is hard to fit it all in on one visit. From Hampton Roads historical sites, museum district and art galleries to trying some of the trendy restaurants and night spots, our Downtown is impressive. Thank you again for choosing Newport News Marriott at City Center and we hope to have the pleasure of welcoming you back soon.

5 out of 5
I had a few drinks at the bar inside and they were extremely courteous. Everyone wore masks, adhering to social distancing requirements.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 9, 2021 by Mark

Thank you for choosing the Newport News Marriott at City Center and taking the time to share your experience. We take great pride in delivering excellent service and accommodations. That along with our desired makes our Marriott one of the best places to stay while in Newport News at City Center. It was a pleasure to read your comments and I will be sharing them with my staff. We do hope to have the opportunity to welcome you back very soon.

4 out of 5
The hotel was very clean, secured, and the personnel at the front desk was very friendly.

Posted by , from Virginia Beach, VA on Oct 5, 2020

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Comment from Hotel Management

Oct 6, 2020 by Mark

Thank you for taking the time to share your wonderful comments regarding your recent stay at the Newport News Marriott at City Center. As a General Manager, your compliments were a pleasure to read and I was delighted to hear that you were thoroughly spoiled by our associates. I am glad you had a chance to take advantage of our great location! I will be sure to share your fantastic remarks with my team as a testimonial that what they do daily makes a difference. Thank you again and we look forward to the opportunity of welcoming you back very soon.

3 out of 5
The hotel is very nice. The advertising for the rooms on this website are misleading. I paid for what I thought was a suite and got a regular room.

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 21, 2020 by Mark

Thank you very much for staying with us. I have looked at the site you booked your room through and there are both king and suite photos on the site. Looking at the booking options, there only king and double bed room options to choose from. Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay and outstanding service, so we are deeply sorry you did not receive that from us. Our mission is “To Impress the Guest” and we hope you will give us another chance to prove that to you on a future visit. Take care and safe travels.

1 out of 5
I was not told a hold for the complete stay would be held on day one. I was not told about incidentals so I assumed they weren’t being charged due to covid . Called the 800 number and was hung up on when I requested them to reach out to the hotel after the hotel told me to call them !

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 21, 2020 by Mark

Thank you for your recent stay with us at the Newport News Marriott at City Center. I am sorry that we let you down and did not provide you with excellent front desk service. We truly take pride in our guest service training and the feedback we receive, good or bad, helps us to improve our services. I have followed up with your concerns with my Front Office Manager and Staff, so these types of situations do not happen again.

3 out of 5

Posted by on Aug 31, 2020

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Comment from Hotel Management

Sep 3, 2020 by Mark

Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.

About the Newport News Marriott at City Center

Location 740 Town Center Dr, Newport News, VA 23606

Property Features

Newport News Marriott at City Center offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Newport News Marriott at City Center. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Newport News Marriott at City Center was completed in December 2017. This 3.5-star Newport News hotel is smoke free.

  • 1 building
  • 256 guestrooms or units
  • 11 levels
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Newport News Station (9.8 km / 6.1 mi)
  • Property shuttles: Airport pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Newport News Marriott at City Center offers 256 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Newport News hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested. Renovation of all guestrooms was completed in December 2017.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Rockefellers - This restaurant specializes in American cuisine and serves dinner only.

City Center Cafe - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Newport News Marriott at City Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 for adults and USD 10.95 for children (approximately)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Airport shuttle fee: USD 20 per person
  • Self parking fee: USD 6 per day
  • Valet parking fee: USD 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Newport News City Center
  • Marriott Newport News City Center
  • Newport News City Center Marriott
  • Newport News Marriott City Center
  • Newport News Marriott City Center Hotel
  • Marriott Newport News At City Hotel Newport News
  • Newport News Marriott
  • Newport News Marriott at City Center Hotel
  • Newport News Marriott at City Center Newport News
  • Newport News Marriott at City Center Hotel Newport News

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.