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"The property was close to both Busch Gardens and Colonial Williamsburg. We found it easy to visit both locations from this motel. " More

By a verified traveler on Tue 14 Nov 2023

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Hotel Description

Hotel near Fort Eustis in Newport News

North Newport News stay

Your stay at this North Newport News hotel places you within 3 miles (5 km) of Lee Hall Mansion and Newport News Park. Fort Eustis and U.S. Army Transportation Museum are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the 24-hour business center, express check-out, and conference space. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$70* Per night/room Apr 28 - Apr 29

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Comfort Inn Newport News/Williamsburg East ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn Newport News/Williamsburg East

Everyone (10) Couples (1) Family (5)
5 out of 5
The property was close to both Busch Gardens and Colonial Williamsburg. We found it easy to visit both locations from this motel.

Posted by on Nov 14, 2023

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Comment from Hotel Management

Nov 17, 2023 by Manager

Hello Kevin,We're delighted to hear that you found our motel convenient for visiting Busch Gardens and Colonial Williamsburg. We strive to provide our guests with a convenient location and are thrilled that you were able to make the most of it. We hope you had a great time exploring the attractions in the area.

1 out of 5

Posted by on Oct 22, 2023

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Comment from Hotel Management

Nov 12, 2023 by Manager

Hello Kate,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us. We value our guests' comfort and satisfaction and are continuously working to improve our services. We appreciate your insights and will use them to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.

5 out of 5
This comfort inn was very clean in terms of the rooms and crisp fresh linen and towels. Not enough staff was available in the night hours to give comfort of safety despite cameras were everywhere.

Posted by on Jun 18, 2023

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Comment from Hotel Management

Jun 21, 2023 by Manager

Hi Bryan,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

5 out of 5

Posted by on Mar 13, 2023

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Comment from Hotel Management

Apr 4, 2023 by Manager

Hello Zackary,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2 out of 5
The only thing I liked about this hotel was the clean rooms. My family and I booked two rooms. Everything else: a major disappointment. When I checked in Thursday 7/21, the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint, faded, dirty, worn furniture in the lobby and dining area. The lobby computer had unreliable internet. The bathroom had motion sensors that turned the light and fan on every time you walked past it. The front desk had staff who were visibly frustrated and unmotivated. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel next door and it was out of order. 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. Breakfast had very few items. $165/night average - waste of money

Posted by on Jul 24, 2022

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Comment from Hotel Management

Aug 6, 2022 by Comfort Inn

We do apologize for the trouble with your stay. We have addressed all you concerns and Hopefully this will not deter you from staying with Choice Hotels in the future. Thank you for being our guest and enjoy your Weekend!

5 out of 5

Posted by , from HANOVER on Jul 10, 2022

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Comment from Hotel Management

Oct 20, 2022 by Manager

Hello HeLena,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

4 out of 5
Only problem was no soap in room. But front desk took care of that. Comfortable beds.

Posted by on Aug 11, 2021

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3 out of 5
No shower curtain and carpet not vaccumed

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Jul 18, 2021

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2 out of 5
The bathroom light wouldn't stay on, showering in the dark was tough. The television had mostly spanish language audio - didn't work for us. Notified desk several times to NO avail.

Posted by on Jun 21, 2021

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About the Comfort Inn Newport News/Williamsburg East

Location 16890 Warwick Blvd, Newport News, VA 23603

Property Features

Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. A fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Comfort Inn Newport News/Williamsburg East. Self parking is free. This Newport News hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 4 levels
  • 484 sq ft of conference space
  • 45 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Comfort Inn Newport News/Williamsburg East offers 57 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Newport News hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Newport News
  • Holiday Inn Express Newport News
  • Newport News Holiday Inn Express
  • Comfort Inn Hotel Newport News
  • Comfort Inn Newport News
  • Comfort Inn Newport News/Williamsburg East Hotel
  • Comfort Inn News/Williamsburg East Hotel
  • Comfort Inn News/Williamsburg East
  • Holiday Inn Express Newport News Hotel
  • Comfort Inn Newport News/Williamsburg East Hotel
  • Comfort Inn Newport News/Williamsburg East Newport News
  • Comfort Inn Newport News/Williamsburg East Hotel Newport News

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.