4.2 out of 5

"Overall nice hotel. stayed on 5th floor which was newly remodeled with furniture paint carpet and bathroom so really brand new which was very nice. N ... " More

By a verified traveler on Thu 01 Feb 2018

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Hotel Description

3-star hotel perfect for exploring Newport News

City center stay

At this Newport News hotel, you'll be within half a mile (1 km) of Patrick Henry Mall and 3 miles (5 km) of Hampton Roads Iceplex. Also, Mary Immaculate Hospital is within 3 miles (5 km) and Virginia Living Museum is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, refrigerators

The soundproofed guestrooms offer free WiFi, free wired Internet, and free newspapers. Smart TVs come with satellite channels, and other amenities include refrigerators and coffee/tea makers.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89 per night

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Newport News Airport ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Newport News Airport

Everyone (6) Couples (1) Family (1)
5 out of 5

Posted by on May 9, 2019

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5 out of 5
Very clean and comfy. Small tv but whatever lol. Check in and check out was a breeze.

Posted by on Mar 20, 2019

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5 out of 5
The location right off the highway was perfect, service and staff were excellent.

Posted by on Feb 25, 2019

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4 out of 5

Visited Newport News

Pros: great location, fantastic employees really brand new rooms.
Cons: fix hot tub and allow for military families to have flexibility on their room dates do NOT charge them for events beyond their control.
Location: please go to BreakOut did this game with my two sons absolutely a great time. If you have young boys take them to tactical lazer tag we had a blast!
Overall nice hotel. stayed on 5th floor which was newly remodeled with furniture paint carpet and bathroom so really brand new which was very nice. No breakfast bar or any kind of continental breakfast which was weird, when asked about the normal breakfast selection I get at hotels the staff simply stated that they do not offer that service. Pool was heated and indoor but hot tub was broken down during my stay. Workout room had a broken weight scale but workout out equipment was in good working order. My son graduated from Army AIT so we were down for the ceremony and his orders were changed so I had to cancel a night and they refused to reimburse me since they have a no reimbursement policy. The staff was great very nice and genuinely concerned if we had a problem. Even though their corporate policy caused me financial pain I would still stay there.

Posted by , from Peoria, IL on Feb 1, 2018

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Comment from Hotel Management

Feb 7, 2018 by T

Thank you for your wonderful feedback. We appreciate you staying with us. Please come back to join us.

5 out of 5
Stayed one night. Very comfortable. Clean. Very close to the airport which was convenient for my friends picking me up. Wished there was a shuttle on the weekend.

Posted by on Jan 29, 2018

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3 out of 5

Close to Airport only thing I was happy about

Upon arrival I was informed breakfast was not included. The room was dusty, especially around coffeemaker & countertop. I called front desk, housekeeper came with cleaning cloth in her pocket to wipe down area. Another day the area wasn't cleaned nor was the sink cleaned. There was hair left in sink & shower. I was told the housekeeper from a temp service.

Posted by , from Atlanta, GA on Jul 12, 2017

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Comment from Hotel Management

Aug 27, 2017 by T

We do apologize for the lack of service. We set our standards higher than what was provided. Your feedback will help us give attention in problem areas. Thank you for staying with us.

4 out of 5

Great staff but needs better management.

Pros: The staff was great
Cons: When advertising that the hotel has a bar and food establishment, it should be noted that it is not full service.
Location: Perfect location, close to shopping and restaurants, airport and highway.
The hotel is not new, but has great friendly and accommodating front desk, housekeeping and general staff. During our visit, the bar ran out of requested beverages, food menus were not visible, elevator is loud and sounds as if it is going to break at any time. When the bar tender ran out of Bacardi rum, she stated they only get stocked once a week - inventory issues? After that we brought in our own alcohol.

Posted by , from Apple Valley, CA on Oct 18, 2016

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2 out of 5

Why lie?

Pros: I liked Marriott in general, until now.
Cons: Integrity of the staff and management team.
My husband and I recently stayed at this hotel and while I'm sure the hotel is normally very nice to stay in, I don't appreciate being lied to by the staff concerning some plumbing problems they were having. When we checked in they told us that the plumbing was having issues but that it would be fixed by 3pm. Since we had things to do in the meantime, we went ahead and checked in. We then got another note under our door at 5pm saying that the plumbing would be turned off from 2-5am but would be fixed after that. We thought, ok at least we can take showers in the morning. Again, nothing was fixed. The water ran brown when it ran at all and by morning we couldn't even flush the toilets. Since we scheduled a 2 night stay and couldn't handle not having access to running water we decided to cancel our reservation and check into another hotel. The staff told us that since we didn't have access to plumbing the previous night they would comp us for that night and not charge us for the night we didn't stay. When we called to check on the charges the manager would not honor their agreement and only agreed to refund us the night that we didn't stay. I am extremely disappointed in management for not treating it's costumers fairly. I trusted them when they told me the issue would be taken care of and again when they told me they would compensate me for the inconvenience of it not being taken care of. It's a shame that trust was ill placed. I won't be staying at a Marriott again.

Posted by , from Marysville,OH. on Jun 1, 2015

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2 out of 5

Bad Experience!

I stayed at this hotel for the past two weeks.  Last Monday I purchased three stamps from the Reception desk and was directed to place them in a mail box beside the desk.  My cards never reached their intended destination.  Unfortunately, they were Mothers Day Cards.  I also had to wait 40 minutes for a room to be ready when I arrived at 3pm on a Sunday afternoon.  It was total chaos and no one seemed to know what was going on.  I was ready to leave and go to another hotel when they finally found a room for me.  The parking lot was not even 1/3 full at the time.  I am a Marriott Platinum Member and I am rethinking my loyalty to Marriott. 

Posted by , from Hagerstown, MD on May 12, 2013

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5 out of 5

Wonderful choice

Pros: Free Internet
I have stayed for four weekends, the staff was unbelievable, treating me like family. The gym was awesome, cannot say enought

Posted by on Sep 27, 2011

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About the Courtyard by Marriott Newport News Airport

Location 530 Saint Johns Road, Newport News, VA 23602

Property Features

Courtyard by Marriott Newport News Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 976 square feet (88 square meters). A rooftop terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Newport News Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3-star Newport News hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 5 levels
  • 976 sq ft of conference space
  • 88 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Norfolk, VA (ORF-Norfolk Intl.) (42.6 km / 26.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Courtyard by Marriott Newport News Airport offers 120 air-conditioned accommodations with safes and complimentary newspapers. 27-inch Smart televisions come with satellite channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Smart television
  • Satellite channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 9.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hotel Newport News Airport
  • Courtyard Marriott Newport News Airport
  • Courtyard Newport News Airport
  • Marriott Newport News Airport
  • Courtyard By Marriott Newport News Airport Hotel Newport News
  • Courtyard Newport News
  • Newport News Courtyard
  • Courtyard Marriott Newport News Airport Hotel

You should know

  • Courtyard by Marriott Newport News Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.