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Sheraton Virginia Beach Oceanfront Hotel

3.5 star property
Beachfront hotel near Hillier Ignite Fitness Park

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Photo gallery for Sheraton Virginia Beach Oceanfront Hotel

Banquet hall
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Premium bedding, in-room safe, desk, laptop workspace
55-inch LCD TV with cable channels, TV, iPod dock
Breakfast, lunch, dinner served; American cuisine, ocean views

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Gym

Explore the area

View in a map
3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA, 23451
  • Place, Virginia Beach Boardwalk
    ‪1 min walk‬
  • Place, Neptune's Park
    ‪6 min walk‬
  • Place, Neptune Statue
    ‪7 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View

  • 289 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 289 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Partial Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 300 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Oceanfront

7.8 out of 10
Good
(44 reviews)
  • 283 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Oceanfront

7.8 out of 10
Good
(33 reviews)
  • 277 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Multiple Beds, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, Multiple Beds, Balcony, Pool View

7.0 out of 10
Good
(19 reviews)
  • 422 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony, Pool View

  • 420 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony, Pool View

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View

8.4 out of 10
Very good
(17 reviews)
  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(10 reviews)
  • 277 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View (Hearing Accessible)

  • 289 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 289 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Hearing Accessible)

7.0 out of 10
Good
(2 reviews)
  • 289 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Pool
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About the neighborhood

Virginia Beach

On the beach.Within a 10-minute walk of this Northeast Virginia Beach hotel, you'll find Pacific Place and Hillier Ignite Fitness Park. Neptune's Park and Neptune Statue are also within half a mile (1 km).

What's nearby

  • Virginia Beach Boardwalk - 1 min walk - 0.1 miles
  • Pacific Avenue - 2 min walk - 0.1 miles
  • Neptune's Park - 6 min walk - 0.4 miles
  • Pacific Place - 6 min walk - 0.4 miles
  • Neptune Statue - 7 min walk - 0.4 miles

Getting around

  • Virginia Beach Station - 3 min drive
  • Norfolk Intl. Airport (ORF) - 23 min drive

Restaurants

  • ‪Catch 31 Fish House and Bar - ‬7 min walk
  • ‪Pocahontas Pancake House - ‬2 min walk
  • ‪Dough Boys California Pizza - ‬4 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Lager Heads - ‬3 min walk

About this property

Sheraton Virginia Beach Oceanfront Hotel

Beachfront hotel near Hillier Ignite Fitness Park
Sheraton Virginia Beach Oceanfront Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Virginia Beach Oceanfront Hotel. Parking is available for a fee.

This Virginia Beach hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 11 sq ft of conference space
  • 1 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sheraton Virginia Beach Oceanfront Hotel offers 214 accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 26.50 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 14 to 30 for adults and USD 7 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycles
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14 to 30 for adults, and USD 7 to 15 for children
  • Covered self parking fee: USD 26.50 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Virginia Beach
Sheraton Virginia Beach
Virginia Beach Sheraton
Sheraton Virginia Beach Hotel
Sheraton Oceanfront Hotel
Sheraton Virginia Beach Oceanfront
Sheraton Oceanfront
Virginia Beach Sheraton
Sheraton Virginia Beach
Sheraton Virginia Beach Oceanfront Hotel Hotel
Sheraton Virginia Beach Oceanfront Hotel Virginia Beach
Sheraton Virginia Beach Oceanfront Hotel Hotel Virginia Beach

Frequently asked questions

How close is Sheraton Virginia Beach Oceanfront Hotel to the airport?

Sheraton Virginia Beach Oceanfront Hotel is 18.4 mi (23-min drive) away from the Norfolk Intl. Airport (ORF) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Virginia Beach Oceanfront Hotel?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Sheraton Virginia Beach Oceanfront Hotel on Dec 3, 2025 start from $101.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Virginia Beach Oceanfront Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton Virginia Beach Oceanfront Hotel.

How close is Sheraton Virginia Beach Oceanfront Hotel to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Sheraton Virginia Beach Oceanfront Hotel offer free breakfast?

Free breakfast isn’t offered at Sheraton Virginia Beach Oceanfront Hotel, but full breakfast is offered for a fee of between USD 14 and 30 for adults, USD 7 and 15 for children. It's available every day from 7:00 AM to 11 AM.

Is there a casino at Sheraton Virginia Beach Oceanfront Hotel?

No, there is no casino at this hotel.

What time is check-in at Sheraton Virginia Beach Oceanfront Hotel?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Sheraton Virginia Beach Oceanfront Hotel?

Free parking is not available at this hotel. Self parking is available for USD 26.50 per night.

Does Sheraton Virginia Beach Oceanfront Hotel have a pool?

Sheraton Virginia Beach Oceanfront Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.The pool will be closed during the winter.

Does Sheraton Virginia Beach Oceanfront Hotel have a restaurant?

Sheraton Virginia Beach Oceanfront Hotel is home to Solete Restaurant, which features American cuisine and ocean views.

Does Sheraton Virginia Beach Oceanfront Hotel have a spa?

There are no spa services available at this hotel.

How close is Sheraton Virginia Beach Oceanfront Hotel to downtown Virginia Beach?

Sheraton Virginia Beach Oceanfront Hotel is 0.8 mi away from Virginia Beach.

Sheraton Virginia Beach Oceanfront Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 287 out of 672 reviews
Rating 8 - Good. 158 out of 672 reviews
Rating 6 - Okay. 83 out of 672 reviews
Rating 4 - Poor. 65 out of 672 reviews
Rating 2 - Terrible. 79 out of 672 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lynour

Liked: Cleanliness, amenities
Very close to the Beach.
Stayed 2 nights in Aug 2025

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy an oceanfront view, so this was perfect, and we were able to see the outdoor pool from our balcony, very nice pool area with an area to buy food and a couple of cabanas in addition to the regular lounge chairs and towels available for your use. The gym had 24-hour access with the newest equipment, towels and free bottled water. Our suite was located a few steps from the elevator, and I never heard people outside of our room. I would book this hotel again.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Staff & service
Bathroom could be bigger. Elevators are extremely slow with only 1 working. Lots of fees unexplained when checking in. View beautiful
Stayed 1 night in Aug 2025

6/10 Okay

Sharquala

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First room had mold in it. I was relocated however that one was dirty. Looked like dried up blood on the door to the bath room, the tub was dirty and rusted.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ramona

Stayed 2 nights in Aug 2025

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the front desk staff, they were very helpful when i did not like my room. I did not like the attitude of the resturant greeter who gave an attitude when asked about coffee. I did not like that there was no shower mat in the bathroom on the first night. I did not like that there was a dried blood stain on the pillow case. Also the elevators are too small.
Stayed 3 nights in Aug 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
The best part was the wonderful customer service.
Stayed 2 nights in Aug 2025

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

4/10 Poor

Archie

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Aug 2025

8/10 Good

Lawan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very walkable to restaurants, stores the board walk and beach. The staff was very friendly and the excellent customer service. My room was okay. The bed was very comfortable, but the bathroom needs better ventilation and the soap dish was cracked, the toilet paper holder was lose, so the toilet paper wouldn’t stay on it and I couldn’t not open the safe my entire stay, which I couldn’t lock up my purse to go swimming. Overall, I would rate my stay a 3.5.
Stayed 2 nights in Aug 2025

6/10 Okay

bruce

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The location and ocean view from our room were excellent. However the room was very small and the walls so thin that we were able to hear our neighbor's television at night. The hotel in general is in dire need of an upgrade. Our closet door continually fell of its roller hinges; the bathroom door did not close tightly, etc. The carpeting throughout was very worn, the outdoor furniture filthy and overall condition poor. I would not recommend this property too others in its present condition.
Stayed 4 nights in Aug 2025

8/10 Good

Shalom

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

8/10 Good

Joel

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Really enjoyed the stay; couple of minor quality issues that need addressing and a lot of challenges in the housekeeping dept. overall would stay again.
Stayed 1 night in Aug 2025

8/10 Good

Yolanda

Traveled with family
Bathroom toilet paper holder was broken
Stayed 1 night in Aug 2025

8/10 Good

Nancy, Greensboro

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place for our first visit to Virginia Beach. Great location for walking to shops and beach or along the promenade. More expensive than our usual hotels, but the suite was roomy and had a balcony with a great view. Lots of little issues with the room like a light out and a missing bar on the mini fridge door, but staff fixed things quickly. The pull-out sofa was in pretty bad shape though. Right across the street from the infamous Pocahontas Pancake House, which is great since breakfast is not included in the price. Parking is right across the street in a garage; use room key to enter and exit. They let you use the parking garage until 4 pm, even after checking out, which is super convenient. Would stay again.
Stayed 3 nights in Aug 2025

8/10 Good

Robert

Stayed 3 nights in Aug 2025

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service

Less than expected

We booked a king room with sofa bed, balcony over looking the beach for our 25 year anniversary. Something happened with the pipes and the room was not available at check-in. We were given a king room, pool side - beach level. Getting to the room, we found the elevator was out and not labeled as such. Thankfully another guest redirected us and said they’d experienced the same issue with no sign earlier in the week.having a cart full of items and needing to get down to the lower level, you’d expect this to be clear and front desk staff to advise. Arriving in the room we found ourselves to be directly poolside, no beach view as we’d booked. Each morning between 7:30-8:30 we were awoken by guests enjoying the pool however, personally we were not ready to rise and unable to continue our sleep. The internet on the floor was severely spotty as well, the least of our concerns but overall another reason for a less than stellar stay. Especially considering we indicated the issues to the front desk and were told we could be downgraded to resolve “our issues” I’m not even sure what more could’ve been taken from our trip but hey, guess the offer was there.
Stayed 4 nights in Aug 2025

2/10 Terrible

Garrett

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We traveled over 900miles for a family reunion and upon arrival we noticed the hotel was down one elevator. There were over 300 family members staying there and after the last elevator went down we resulted to having to climb up and down multiple flights of stairs daily.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant stay! Thank you!
Stayed 5 nights in Aug 2025

6/10 Okay

James, Chehalis

Pool was not inviting. Outdoor space needs updating.
Stayed 2 nights in Aug 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Tabitha

Traveled with family

My Visit

My stay at the Sheraton was a good stay we enjoyed ourselves service was good (customer Service,Restaurant service,room service, the Customer Service at the bar) was great.The only issue that we had was the elevator’s being out of order, being on the ninth floor or eighth floor and having to take the steps up and down was terrible. It’s been a few years since we stayed at the Sheraton the last time we were there there was an outside pool and they have remodeled and get rid of that so that was a little disappointing as well. The outside pool wasn’t too pleasant because you have children coming from the beach with their toys, full of sand and they’re washing them down in the pool so that kept my children from swimming or really wanting to be around the pool.That’s truly the only negative thing that I have to say about the Sheraton. Hopefully if we decide to visit Virginia Beach again, the elevators will be in perfect condition.
Stayed 5 nights in Aug 2025

2/10 Terrible

Kimberly

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was singlehandedly my WORST hotel experience!! Shame on you SHERATON!! You lost a customer and can have your Marriott Bonvoy points back. What was right: I liked the oak scented shampoo and lotion in the bathroom. The dining room and poolside bar staff were excellent The selection was small, but the food was good. What was wrong: Only 1 of 3 elevators in the main hotel was operational for 3 1/2 of my 5 day stay and the one had to be shared between GUESTS AND STAFF!! I once shared a ride with attendants, vacuums, and a laundry bin! My upstairs neighbor smoked weed EVERY MORNING AND EVENING despite my complaint to the front desk. They had KIDS!! They shut ALL elevators down Wed. evening during DINNERTIME for repairs! I had to walk up FIVE FLIGHTS OF STAIRS and skipped dinner out of frustration and exhaustion. I managed, but shameful that our elders had to endure that! My ups Chipped soapdish and missing section of the baseboard. (May seem petty, but when you pay $250/night for an oceanfront room, I expect a little better.) Overflowing trash at 7am at the coffee station Disgusting pool with no regular maintenance (sand & cigarette butts) in the middle of the day. Homeless people sleeping on the sofas in the cabanas during the day
Stayed 4 nights in Aug 2025