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"The hotel room was very clean and the bed was very, very comfortable. The free wi-fi allowed me to get a lot of work completed. " More

By a verified traveler on Fri 03 Nov 2017

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Hotel Description

3.5-star hotel near Norfolk Scope

On river

You'll find Norfolk Scope and Norfolk State University within 2 miles (3 km) of this hotel. Also, Sentara Norfolk General Hospital is within 3 miles (5 km) and Old Dominion University is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 468 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free newspapers are also available. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$111* Per night/room Dec 4 - Dec 5

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 5 Max

Sheraton Norfolk Waterside Hotel ratings based on 20 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Norfolk Waterside Hotel

Everyone (11) Couples (1) Family (1)
3 out of 5

Posted by on Aug 3, 2021

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3 out of 5

Posted by on Jul 21, 2021

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4 out of 5
Lovely hotel

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 29, 2021 by GM

Dear Anonymous, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Brendan England General Manager

1 out of 5
Room was not clean over priced bugs everywhere

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 22, 2021 by GM

Dear Anonymous, Thank you for bringing these matters to our attention. I immediately became disheartened when reading your review. Please accept our deepest apologies regarding the issues you encountered. What you experienced is not typical and your comments have been conveyed to upper management to be addressed. Again, thank you for your review and we hope to better serve you in the future. Sincerely, Brendan England General Manager

5 out of 5

Posted by on Apr 22, 2021

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Comment from Hotel Management

May 3, 2021 by GM

Dear Travelocity, Thank you for your time in sharing your kind review and please visit us again. Best, Brendan England General Manager

5 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 16, 2019 by HotelMgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

2 out of 5
My group arrives and people have confirmation numbers but no rooms. Rooms have water damage. Cots are stained and old. Had to be switched twice. Hotel over booked. Breakfast fruit was old and sour. Tenth floor lounge was not worth the money spent. The entire hotel is over priced, the only good thing is the location. Great location for everything we needed.

Posted by , from Virginia. on Sep 11, 2018

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Comment from Hotel Management

Sep 12, 2018 by HotelMgmt

While I am glad you appreciate our terrific location, Quentin, I am dismayed to hear that other aspects of your stay fell short of our high standards. We use guest comments as training tools for our teams, and please be assured that we will be discussing your review to see where improvements can be made. Please consider staying with us again so we can leave you with a better impression.

5 out of 5
The hotel room was very clean and the bed was very, very comfortable. The free wi-fi allowed me to get a lot of work completed.

Posted by on Nov 3, 2017

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Comment from Hotel Management

Nov 8, 2017 by HotelMgmt

We appreciate you choosing to stay with us, and loved reading how comfortable you found your bed to be. We know what a difference that can make, especially when you’re traveling away from home. Glad to hear that everything else was to your liking and that you were able to catch up on work when you needed to. Thank you so much for sharing your kind feedback with us, and we hope to see you again soon here at the Sheraton Norfolk Waterside Hotel.

2 out of 5

NICE ROOM AND HOTEL BUT .............

Pros: ROOM WAS FIND
Cons: PARKING PARKING
PARKING WAS NOT WHAT I WAS WANTING AND DISAPPOINTING.......HAD TO WALK A 1000 FT TO PARK . TOO FAR FROM THE HOTE. WILL NOT USE THEM AGAIN AND WILL NOT RECOMEND TO ANYONE ELSE.

Posted by on Jan 1, 2017

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Comment from Hotel Management

Jan 11, 2017 by HotelMgmt

While we were pleased to read our guest room and property was to your liking we sincerely regret any inconvenience you endured with our parking facility. Many of our guests do find our valet parking the most convenient choice, and as a second option, we have a self-parking lot next door with in and out privileges. We do hope that this didn't detract from enjoying your overall visit to Norfolk. We hope to have the pleasure of welcoming you back again in the future.

5 out of 5

A Great Experience

We had a great experience at the hotel. The staff is terrific, the suite was exceptional; we loved the views from our suite. We are planning to return again in the near future.

Posted by , from stamford, ct on Aug 10, 2015

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About the Sheraton Norfolk Waterside Hotel

Location 777 Waterside Dr, Norfolk, VA 23510

Property Features

Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 35005 square feet (3252 square meters) and includes a conference center. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. This 3.5-star Norfolk hotel is smoke free.

  • 468 guestrooms or units
  • 10 levels
  • 35005 sq ft of conference space
  • 3252 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Norfolk Station (1.3 km / 0.8 mi)
  • Metro station: Civic Plaza Station (0.4 km / 0.3 mi)
  • Property shuttles: Train station pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 4:00 AM to 1:00 PM.

City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Kayaking nearby
  • Golfing nearby
  • Windsurfing nearby
  • Snorkeling nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 16 per person (approximately)
  • Self parking fee: USD 13.00 per day (in/out privileges)
  • Valet parking fee: USD 26 per day
  • In-room microwave fee: USD 10 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norfolk Sheraton
  • Norfolk Sheraton Waterside
  • Norfolk Waterside Sheraton
  • Sheraton Hotel Norfolk
  • Sheraton Norfolk Hotel
  • Sheraton Norfolk Waterside
  • Sheraton Norfolk Waterside Hotel
  • Sheraton Waterside
  • Sheraton Waterside Hotel
  • Sheraton Waterside Hotel Norfolk
  • Sheraton Norfolk
  • Sheraton Norfolk Waterside
  • Sheraton Norfolk Waterside Hotel Hotel
  • Sheraton Norfolk Waterside Hotel Norfolk
  • Sheraton Norfolk Waterside Hotel Hotel Norfolk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.