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Sheraton Norfolk Waterside Hotel

3.5 star property
3.5-star hotel near Norfolk Scope

Choose dates to view prices

Photo gallery for Sheraton Norfolk Waterside Hotel

Reception
Presidential Suite, 1 King Bed with Sofa bed | Living room | 26-inch flat-screen TV with cable channels, TV, pay movies
View from property
Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
777 Waterside Dr, Norfolk, VA, 23510
  • Place, Waterside District
    ‪3 min walk‬
  • Place, Town Point Park
    ‪5 min walk‬
  • Place, Norfolk Scope
    ‪16 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View

8.4 out of 10
Very good
(39 reviews)
  • Harbor view
  • 278 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View

8.2 out of 10
Very good
(23 reviews)
  • Harbor view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • Harbor view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 Double Bed, Allergy Friendly (Pure)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbor view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Harbor View

Executive Suite, 1 Bedroom, Harbor View | Pool | Outdoor pool

Executive Suite, 1 Bedroom, Harbor View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony) | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Corner (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Harbor view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom (Balcony)

26-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom (Balcony)

  • Harbor view
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

City view

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 Double Bed, Allergy Friendly

City view

Club Room, 1 Double Bed, Allergy Friendly

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Norfolk

Downtown Norfolk stay.Your stay at this Downtown Norfolk hotel places you within 2 miles (3 km) of Norfolk Scope and Norfolk State University. Also, Sentara Norfolk General Hospital is within 2 miles (3 km) and Old Dominion University is within 6 miles (10 km).

What's nearby

  • Waterside District - 3 min walk - 0.2 miles
  • Town Point Park - 5 min walk - 0.3 miles
  • USS Wisconsin BB-64 - 9 min walk - 0.5 miles
  • Nauticus National Maritime Center - 9 min walk - 0.5 miles
  • Norfolk Scope - 16 min walk - 0.9 miles

Getting around

  • Civic Plaza Station - 7 min walk
  • Norfolk Station - 19 min walk
  • Norfolk Intl. Airport (ORF) - 16 min drive

Restaurants

  • ‪Waterside Sheraton VIP Lounge - ‬1 min walk
  • ‪Neptune’s Fury Coffee - ‬3 min walk
  • ‪PBR Norfolk - ‬5 min walk
  • ‪Blue Moon Taphouse - ‬5 min walk
  • ‪Saltine - ‬9 min walk

About this property

Sheraton Norfolk Waterside Hotel

3.5-star hotel near Norfolk Scope
Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 35004 square feet (3252 square meters) and includes a conference center. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service, a train station drop-off service, and a bus station shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Norfolk hotel is smoke free.

  • 468 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 35004 sq ft of conference space
  • 3252 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norfolk Sheraton

Norfolk Sheraton Waterside

Norfolk Waterside Sheraton

Sheraton Hotel Norfolk

Sheraton Norfolk Hotel

Sheraton Norfolk Waterside

Sheraton Norfolk Waterside Hotel

Sheraton Waterside

Sheraton Waterside Hotel

Sheraton Waterside Hotel Norfolk

Sheraton Norfolk

Sheraton Norfolk Waterside

Sheraton Norfolk Waterside Hotel Hotel

Sheraton Norfolk Waterside Hotel Norfolk

Sheraton Norfolk Waterside Hotel Hotel Norfolk

Frequently asked questions

How close is Sheraton Norfolk Waterside Hotel to the airport?

Sheraton Norfolk Waterside Hotel is 10.3 mi (16-min drive) away from the Norfolk Intl. Airport (ORF) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Norfolk Waterside Hotel?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Sheraton Norfolk Waterside Hotel on May 31, 2026 start from $158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Norfolk Waterside Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton Norfolk Waterside Hotel.

How close is Sheraton Norfolk Waterside Hotel to the beach?

This hotel is 12.8 mi (20-min drive) from Little Creek Beach and 12.9 mi (23-min drive) from Chesapeake Beach. Don't forget your sunscreen!

Does Sheraton Norfolk Waterside Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton Norfolk Waterside Hotel, but full breakfast is offered for a fee of between USD 5 and 25 per person. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Sheraton Norfolk Waterside Hotel?

No, there is no casino at this hotel, but Rivers Casino Portsmouth (9-min drive) is nearby.

What time is check-in at Sheraton Norfolk Waterside Hotel?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Sheraton Norfolk Waterside Hotel?

Free parking is not available at this hotel. Valet parking is available for USD 35 per day.

Does Sheraton Norfolk Waterside Hotel have a pool?

Sheraton Norfolk Waterside Hotel features an outdoor pool.

Does Sheraton Norfolk Waterside Hotel have a restaurant?

Sheraton Norfolk Waterside Hotel is home to Waterside Seafood Company, which features al fresco dining.

Does Sheraton Norfolk Waterside Hotel have a spa?

There are no spa services available at this hotel.

How close is Sheraton Norfolk Waterside Hotel to downtown Norfolk?

Sheraton Norfolk Waterside Hotel is 0.3 mi away from Norfolk.

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 511 out of 1005 reviews
Rating 8 - Good. 228 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 65 out of 1005 reviews
Rating 2 - Terrible. 72 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marshall

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and courteous
Stayed 1 night in Feb 2026

10/10 Excellent

Avery Dean, Franklinville

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 1 night in Feb 2026

10/10 Excellent

Mary

Stayed 5 nights in Feb 2026

10/10 Excellent

Iyasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Clean, good amenities, and walking distance to restaurants and bars.
Stayed 1 night in Feb 2026

6/10 Okay

Glenn

Traveled with partner
Disliked: Property conditions & facilities
Nice hotel. Elevator decor was very tired and worn but rest of hotel was in pretty good shape. Room service seemed to be non existent although it was advertised as having room service. We stayed two nights but our room was never refreshed. I asked specifically for someone to go in while we were out, but nothing was ever done. Had to call to get fresh towels. Breakfast buffet was very good and the service in the resteraunt was excellent.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Very clean and organized Suite. The staff was professional and accommodating from the check in to the check out. The room was Outstanding with a harbor 180 view.
Stayed 1 night in Feb 2026

8/10 Good

Antonio

Stayed 2 nights in Feb 2026

6/10 Okay

Victoria

Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Stayed 1 night in Feb 2026

2/10 Terrible

Alexander

Liked: Cleanliness, amenities
The room was lacking hot water and they did not send me recipte on email so have to call them. They reserved the hotel stay on both cards even i asked one on room and one on breakfast
Stayed 3 nights in Feb 2026

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff service was fine. I didn’t have hot water and had to take a cool shower.
Stayed 1 night in Feb 2026

6/10 Okay

John

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room we booked wasn’t ready when we arrived at 3:50PM and I was told it would be another hour before my room was ready. My wife is handicapped and we had been traveling all day so I asked for another room that was ready. Ice machine in the 9th floor was broken. I told the hotel staff on the day after check in. 5 days later it was still broken. Coffee cups weren’t resupplied every day. Shower is very slick. Unless I threw my wet towels on the floor, they weren’t replaced, so I thought I was being courteous laying them on the counter. The room was clean and despite being cold out, we enjoyed the balcony.
Stayed 6 nights in Feb 2026

10/10 Excellent

stogie

Business traveler
The Staff were phenomenal, helped and courteous. Especially the front desk, and maids
Stayed 4 nights in Feb 2026

4/10 Poor

Tim

Traveled with partner
Disliked: Amenities, property conditions & facilities
No hot water in the evening. Room never got warm, thermostat was located immediately under the vent. Restaurant was very cold, food got cold before I could finish. Bed was nice, and staff was friendly
Stayed 1 night in Feb 2026

4/10 Poor

Jennifer

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
No hot water. Tv lost channels for a while. Sheets look dirty. Trying to do laundry and had to wait for over an hour for whoever left thier clothes in the dryer to come get them. Kids running in the hallway screaming and knocking on doors. The housekeeping staff ramming vaccums against the wall. Kicker was 2 shots and a draft beer cost 60. Only stayed a 2nd night because my cruise was delayed. Our waitress Mimi Shawn was wonderful.
Stayed 1 night in Feb 2026

2/10 Terrible

Brittany

Stayed 3 nights in Jan 2026

2/10 Terrible

Brittany

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The entire stay was a big mess. We booked the hotel because we were driving from GA to VA to attend a Supernatural Convention that was being held here. I assumed with it being part of Marriott, it would be a nice place to stay, especially because it was also very pricey. We prebooked a room, and upon arrival, we were informed that they did not have the room we booked available. We booked a harbor view room MONTHS in advance, and we were given a room with a view of the parking lot and roof. Frustrating. The elevators were tiny, old and so very slow. There was constantly a long line to get onto one, causing you to have to wait upwards of 10 minutes each time. And two of the elevators did not even go to the floor we were staying on, which was the 8th floor. This left you with two options, to get off on another floor and take the stairs, OR to get off on another floor, wait again for a different elevator and then go to the 8th floor. We were only there for 3 days, but the key cards we were provided stopped working 6-7 times, and each time we had to go down to the lobby, wait in line, and have a new key made. This happened to almost all of the other ppl who were staying here, and it was a huge mess. Due to the elevator issue, being locked out of our room over and over, and having to go up and down to the lobby to have keys remade and fixed, we ended up missing two of the panels at the convention that we had to pay a lot of money to attend, and they were once in a lifetime events.
Stayed 1 night in Jan 2026

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities
A man at the front door was so kind to our family. My husband and I were struggling with our bags and our 23 month old and he was so nice and even carried some of our bags himself upstairs. We had a very long day and it made us feel welcome and more comfortable before even walking inside. We’ll be staying here again for sure.
Stayed 2 nights in Feb 2026

2/10 Terrible

Sean

Business traveler
Disliked: Amenities, property conditions & facilities
On check in, our room key failed 3 times. Staff said there were issues but repeatedly told myself and co-workers that it was fixed when it was not. I asked for another room on a floor that had less key card security and they failed to register me in the room. I slept in it and then couldnt get back in - if they had given away my room during the day, over 5000 worth of electronics and work equipment would have been compromised. The manager tried to help by giving us access to the lounge, but that key failed multiple times. The entire lobby was about 30 degrees cooler than normal, including the restaurant and the bar. Despite the restaurant being half full - it took 20 minutes to get water, 30 minutes to get a drink and our food was served lukewarm at best. Multiple grilled cheeses at a big table were served cold. The room keys continued to fail throughout the weekend. The manager did his best to be helpful but the women at the front desk were incredibly impatient and uncaring. For 750+ dollars for a stay Ive never seen a hotel fail so categorically at being able to provide people a warm and safe environment.
Stayed 3 nights in Jan 2026

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness
Room did not get cleaned even though we asked a couple days in a row. Had to ask for towels since they did not get swapped out after use. Also, had to ask for toilet paper a couple times because we are an adult family of four over four nights. Even though our room wasn’t attended to, several rooms in our hallway were cleaned…. At 11pm!
Stayed 2 nights in Jan 2026

10/10 Excellent

Arthur

Stayed 1 night in Jan 2026

6/10 Okay

Ralphann

Traveled with partner
It was OK, but definitely not the quality of the traditional Sheraton experience we’ve had in the past. The rooms were moderately clean, the staff was friendly, but it definitely did not meet the standards of what we expected. We have already decided to make other accommodations next year for New Year’s Eve even if it cost a little more.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely as we have in mind.Clean, nice view. Housekeeping very nice. But the pillows too soft. But everything very good
Stayed 8 nights in Jan 2026

6/10 Okay

Kelly

Business traveler
Valet parking was slow and texting difficult to navigate. The room was okay. The bar was disappointing with service. Upon check in they made it sound like breakfast was included to find out it was a $19 buffet
Stayed 2 nights in Jan 2026

6/10 Okay

Garrett

Liked: Amenities
Disliked: Cleanliness
Obsolete room
Stayed 2 nights in Jan 2026

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