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"Close to everywhere i wanted to go. " More

By a verified traveler on Thu 23 Mar 2023

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Hotel Description

Hotel near Waterside Festival Marketplace, connected to a shopping center in Norfolk

Heart of Norfolk

At this Downtown Norfolk hotel, you'll be steps from Waterside Festival Marketplace and within a 15-minute walk of Harbor Park. Norfolk Scope and Chrysler Hall are also within 2 miles (3 km).

Renovated in 2019

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$120* Per night/room Mar 25 - Mar 26

Room, 1 King Bed, City View (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Norfolk Waterside Marriott ratings based on 35 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Norfolk Waterside Marriott

Everyone (22) Couples (3) Family (10)
5 out of 5

Posted by , from bedford on Mar 5, 2024

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5 out of 5

Posted by , from HANAHAN on Dec 28, 2023

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5 out of 5

Posted by on Nov 26, 2023

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Comment from Hotel Management

Dec 17, 2023 by General Manager

Dear James, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

5 out of 5
Very nice

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 9, 2023 by CeeCee

Thank you for staying with us.

2 out of 5
I will not stay at the Norfolk Waterside Marriott again. When I checked in, I was greeted by indifferent staff that made it clear that were inconvenienced that I was checking in. They did do their job, but just barely. I was not greeted, I was not given explanation about parking or dining or even where the elevators were located. When I went to my room, the key did not work. I went back to the front desk to have the key fixed.....it did not work again, and a service person was sent to my room. He opened the door....and the room was already occupied by a woman. It was a frightening, embarrassing, scary experience. When I went back to the front desk again, no one apologized or explained the situation. In fact, the staff acted like me entering a strangers room was not a big deal. The hotel's valet parking is inefficient. It took a long time for them to retrieve my car. The hotel restaurant was good.

Posted by on Apr 30, 2023

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Comment from Hotel Management

May 3, 2023 by General Manager

Dear Donald, Thank you for staying with us and for your valuable feedback. We are deeply sorry for the negative experience you had at the time of check-in and for the frustration caused to you due to the error on our staff’s end. Your concerns have been shared with our associates, and we have taken the proper action to prevent similar mistakes. Your experience is not indicative of our standards so please consider this an isolated incident. We appreciate your patience with this and hope you give us another chance to regain your trust.Sincerely, General Manager

1 out of 5
Do not stay at this hotel. When I arrived, the front desk, staff were frankly rude. They made no effort to explain anything about the hotel, such as the location of the gym or the restaurants. I had a problem with my key and couldn’t get into my room. After two trips to the front office desk, they sent up a maintenance person to let me into the room. He opened the room…… And it was an occupied room. The woman that was staying in the room walked up as I was walking out of her room. To say that it was an awkward and uncomfortable conversation is an understatement. I went back down to the front desk a third time, and explained this terrible situation. The front desk staff were very nonchalant, and basically brushed me off. I would never stay at this hotel again.

Posted by on Apr 29, 2023

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Comment from Hotel Management

Apr 30, 2023 by General Manager

Dear Donald, Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely, General Manager

5 out of 5
Close to everywhere i wanted to go.

Posted by , from Summerfield on Mar 23, 2023

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Comment from Hotel Management

Mar 24, 2023 by General Manager

Dear David, We appreciate you taking the time to post your review. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. It was a pleasure having you as our guest at Norfolk Waterside Marriott, and we look forward to your future stay. Sincerely, General Manager

3 out of 5
Excellent property

Posted by on Feb 12, 2023

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Comment from Hotel Management

Feb 12, 2023 by Caroline

Thank you for your feedback.

3 out of 5
Hotel was clean, the staff were very nice and the breakfast was really good. Don't expect quiet if you have neighbors, you'll hear EVERYTHING! Our room AC wasn't working but was taken care of quickly after we reported it. The property needs alot of repairs, from peeling wallpaper, to loose fixtures, water damage in the bathrooms and chipping paint. For a Marriott property I expected better.

Posted by on Dec 6, 2022

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Comment from Hotel Management

Dec 9, 2022 by General Manager

Dear Mark, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from a detailed review like yours. We also regret the issues you experienced due to the noise from other guests, and we are thankful for your patience. We are continually striving to improve our services, and we appreciate your feedback. We will share your comments appropriately, as we are committed to providing a seamless stay to all our guests. We hope to have another chance to welcome you on a future visit.Sincerely, General Manager

5 out of 5
Very clean and nice accommodations. Parking for check in was a bit difficult due to congestion in the street out front but outside that it was a very nice hotel.

Posted by on Sep 19, 2022

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Comment from Hotel Management

Sep 20, 2022 by General Manager

Dear Bryan, Thank you for your kind words about our hotel. It is wonderful to hear that you had an excellent stay. We are delighted your room provided the comforts you expected and that you enjoyed our spotless accommodations. However, we regret that your experience was less than perfect. Thank you again for choosing Norfolk Waterside Marriott; we look forward to welcoming you again soon.Sincerely, General Manager

About the Norfolk Waterside Marriott

Location 235 E Main St, Norfolk, VA 23510

Property Features

Norfolk Waterside Marriott offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and 41 meeting rooms are available. Event space at this hotel measures 60000 square feet (5574 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Norfolk Waterside Marriott. Parking is available for a fee. A complete renovation of Norfolk Waterside Marriott was completed in August 2019. This Norfolk hotel is smoke free.

  • 407 guestrooms or units
  • 24 levels
  • 60000 sq ft of conference space
  • 5574 sq m of conference space
  • Built in 1991
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Norfolk Station (1.8 km / 1.1 mi)
  • Metro station: MacArthur Square Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Norfolk Waterside Marriott offers 407 accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in August 2019.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

STEAM - Onsite coffee shop.

START - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.95 per person
  • Covered self parking fee: USD 22 per night (in/out privileges)
  • Covered valet parking fee: USD 33 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Norfolk
  • Marriott Norfolk Waterside
  • Marriott Waterside
  • Marriott Waterside Norfolk
  • Norfolk Marriott
  • Norfolk Marriott Waterside
  • Norfolk Waterside Marriott
  • Waterside Marriott
  • Waterside Marriott Norfolk
  • Waterside Norfolk Marriott
  • Norfolk Waterside Marriott Hotel Norfolk
  • Norfolk Waterside Marriott Hotel
  • Waterside Marriott Hotel
  • Norfolk Waterside Marriott Hotel
  • Norfolk Waterside Marriott Norfolk
  • Norfolk Waterside Marriott Hotel Norfolk

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.