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Country Inn & Suites by Radisson, Newport News South, VA
1069 J Clyde Morris Blvd,
Newport News,
VA
1-855-201-7819
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Country Inn & Suites by Radisson, Newport News South, VA
3.0 out of 5.0
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"will recommend the hotel but will not recommend using Travelocity to book it I was overcharged from your company. When talking to costumer service I w ... " More
Points Of Interest
Hotel Description
In Newport News
You'll find Virginia Living Museum and Hampton Roads Iceplex within 3 miles (5 km) of this hotel. Also, Patrick Henry Mall is within 3 miles (5 km) and Mariner's Museum is within 6 miles (10 km).
Free perks
This hotel features an indoor pool and a fitness center. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A lobby fireplace, a library, and express check-out are also on offer.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 64 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.
Country Inn & Suites by Radisson, Newport News South, VA ratings based on 36 Verified Reviews
Room cleanliness
3.5 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
3.5 out of 5.0
Hotel condition
3.0 out of 5.0
Guest reviews for Country Inn & Suites by Radisson, Newport News South, VA
The property was old and it looked like the Radisson just fixed up the outside. Our window view was of the roof of the drive through in front! Really! We could not see any sky unless we went to the far right corner of the window. The carpets were DISGUSTING!!! The stairs going up were so stained from YEARS of use. The carpet in the room was so gross and old like from the 70s. The sheets were clean and the bathroom was fine. The clerk ran up 2 times to "check the room and make sure it's ready" but it was 7pm and there were only 4 cars in the parking lot! No way they were full!!! Each time we opened the door we were HIT with a chemical smell that I believe he flung around to cover some smell. It was still on our things when we got home. I didn't ask for another room because I truly believe this was the best they had. The walls were old stucco. This has absolutely ruined the Radisson name for me. I am 100% sure this is a franchise hotel and I promise I will NEVER stay there again!!!! DON'T!
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Comment from Hotel Management
May 31, 2019 by viral
Dear Jen, We apologize you were not satisfied with the condition of the hotel during your stay. We had address your concern about the appearance of the hotel to the upper management and they are working on your concerns . We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Break fast choice left much to be desired my significant other and I are not pork eaters and there was no selection of meat other than that. Fresh fruit would have been nice.
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Comment from Hotel Management
May 22, 2019 by viral
Dear Travelocity user, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our service and stay.Also we have taken notes for other options for breakfast and we will work on your concern . We look forward to your next stay.
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Comment from Hotel Management
May 17, 2019 by viral
Dear Travelocity user, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed stay and our operation staff is happy to hear the review and also taken your concern to improve and better stay next time.. We look forward to your next stay.
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Comment from Hotel Management
Oct 16, 2018 by Lisa T
Thank you for your rating!
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Comment from Hotel Management
Sep 9, 2018 by Lisa T
Thank you for your rating!
will recommend the hotel but will not recommend using Travelocity to book it I was overcharged from your company. When talking to costumer service I was given the run a round Will not use Travelocity again!!!
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Comment from Hotel Management
Sep 3, 2018 by Lisa T
We are happy to hear you enjoyed your stay! On your next trip to the area, we hope you'll stay with us and enjoy all the improvements coming to the hotel!
Country Inn & Suites - Newport News, VA
Pros:
Nothing.
Cons:
Everything.
Location:
Shopping, eating, etc.
I think this hotel houses the homeless/displaced population. There was a lot of kids running and making noise in the hallways. This was about 12:15 a.m.
Trash in the elevator - candy wrappers, etc.
A 24ft pickup truck parked on the premises. The truck took up 5 parking spaces , which left no spaces for other hotel guests. I communicated this to the front desk. I was informed that they are aware of the situation but the person did not put the info down on the check in sheet and that I should park in the circle. The circle is where you drive up, check n at the front of the hotel. Another guest was behind me & addressed the issue with the staff yo no avail. They should of have it towed. It was a huge inconvenience.
I observed an individual going to a too with a huge sheet cake. She said they are ha I got a birthday party. This was on the floor I was on. The 3rd floor
Overall, it was a very unpleasant experience. I got up and immediately. He Jed out. I did not d even have the free breakfast
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Comment from Hotel Management
May 18, 2018 by Customer Care
Thank you for posting a review. We are fortunate to be located in a wonderful area surrounded by a lot of restaurants and entertainment all within walking distance. It’s wonderful to know that you are happy about this. On the other hand, we are sorry to hear the lapses in service, especially the noise, the cleanliness of the elevator, the parking situation and the service that you experienced from our front desk staff at that time. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Just OK
For a one night stay in Newport News, this place provided the minimum requirements. The room was clean, the staff was pleasant, the area appeared to be safe.
So why am I rating this hotel just ok? Once we checked into the room, the remote to the TV did not work. No problem, just call the front desk and we can get that fixed, right? Took a couple of minutes to figure out why I couldn't call the front desk. Someone had disconnected the phone cord from the base. Not completely, just enough so it wasn't connected. Finally called the front desk. No problem, let us find another remote and send it up to the room. Never heard from them again. No problem, we can get up and change the channels manually, just ok.
That night (a Friday night) there was a continuous parade of overly loud guests walking the halls. Maybe they didn't realize how loud they were but it sounded like they were in the room. This went on about every hour until past 2 AM.
The free breakfast was less than you would expect. The waffle mix was of some dry bland variety. The other offers were powdered eggs, grits/biscuits, or cereal. We choose to check out of the hotel and go have a decent breakfast at the Warwick Restaurant which was very good and the service excellent.
So overall, this hotel offered a clean bed but sleep was very intermittent due to the other guests or visitors that traveled through the halls.
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Friendly staff - Nice rooms
Pros:
We like the staff and location of the hotel
Cons:
The rooms and hallways need to be vacuumed at least every other day. If our room was vacuumed, then the hotel needs to buy different vacuum cleaners.
Location:
This hotel is near several shopping areas and main highways.
The hotel is undergoing some renovations which are welcome and in no way interfered with our stay. The hotel staff goes out of their way to be friendly and helpful and the bed was comfortable enough. The breakfast was nice and there was plenty of it. The only complaint which kept me from giving this hotel five stars was the room and hallways were not vacuumed during our stay. There was some dirt on the carpet and bathroom that did not move during our stay but, due to the friendliness and helpfulness of the staff, we chose to overlook it. Considering everything else, and comparing it to other hotels we have stayed at, we would stay here again.
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Pros:
nothing
Cons:
Customer service, better beds and get rid of the people sitting out front smoking pot
Hotel was under renovation but we were not informed on website or when we checked in. One lady working front desk said the manager didn't want them to tell the guest they were renovating. We were on the 3rd floor and only ones on that floor because they were renovating all the rooms. We were woken up to banging on the walls early in they morning. We could smell what we think was marijuana and cigarettes in the elevator from the people that were out front smoking it and then coming inside. Another lady that worked the front desk said they had just fired someone for smoking pot on the job out front of the lobby. The beds were hard as a rock and housekeeping didn't clean up our room while we were there. They just made bed and gave us some towels. We told the people behind the front desk and were basically led to believe they really didn't care. Only one girl was really helpful and offered us a discount but it was never given to us because the front desk manger wasn't there and he hardly speaks English. He was supposed to call me but never heard a word from him. I do not recommend this place to anyone!
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Comment from Hotel Management
Oct 12, 2017 by AW
Dear Stefanie, Thank you for taking the time to complete this guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we are deeply sorry for all of the concerns you shared about your experience at this hotel. I will be sure to pass on all of your concerns with our team, and I assure you that we will work diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Angel Walker Front Desk Associate Country Inn and Suites Newport News South
About the Country Inn & Suites by Radisson, Newport News South, VA
Location 1069 J Clyde Morris Blvd, Newport News, VA 23602Property Features
Country Inn & Suites by Radisson, Newport News South, VA offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. Event space at this hotel measures 600 square feet (56 square meters) and includes a meeting room. Country Inn & Suites by Radisson, Newport News South, VA also features a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this 3-star Newport News hotel.
- 64 guestrooms or units
- 3 levels
- 600 sq ft of conference space
- 56 sq m of conference space
- Continental breakfast (free)
- 1 conference room
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-out
- Storage area for luggage
- Library
- Newspapers in lobby (free)
- Fireplace in lobby
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- Indoor pool
- Free WiFi
- Laundry facilities
- Refrigerator
- Microwave
- Free cribs/infant beds
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking , Free RV, bus, truck parking
Transport
- Airport: Newport News, VA (PHF-Newport News - Williamsburg Intl.) (8.6 km / 5.3 mi)
- Parking: Free self parking and RV/bus/truck parking
Room Amenities
Country Inn & Suites by Radisson, Newport News South, VA offers 64 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newport News hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
- Bathrooms are partially open
- Television
- Cable channels
- Premium channels
- Refrigerator
- Microwave
- Coffee maker
- Shower and tub combination
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Newspapers (free)
- Local calls (free)
- Hair dryer
- Toiletries (free)
- Telephone
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Connecting rooms available
Food & Drink
Guests are served free continental breakfast daily.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
- Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
Hotel Policies
Check-in
- Check-in time ends at 7 AM
- Check-in time starts at 3 PM
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 10.0 per night.
- Free cribs (infant beds)!
Pets
- Pets are welcome and stay free
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Pets allowed (no fees)
- Union Pay
- Cash Deposit Required
Fees
Guests will be asked to pay the following charges at the property:
- Cash deposit: USD 50.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet deposit: USD 15.00 per day
- Rollaway bed fee: USD 10.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Country Carlson Newport News South VA
- Country Inn Carlson Newport News South VA
You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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