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Comfort Suites Airport

2.5-star property
12570 Jefferson Ave, Newport News, VA 1-855-201-7819

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4.6 out of 5
Exceptional!
See all 18 Travelocity Reviews

"Staff was professionally inviting and very accomodating to my needs. Spacious room as i was in a kingbed suite. Room rates was appropriate for locat ... " More

By a verified traveler on Tue 18 Jun 2019

Points Of Interest

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Hotel Description

Beach hotel with free buffet breakfast in Newport News

In shopping district

Your stay at this North Newport News hotel places you within 2 miles (3 km) of Mary Immaculate Hospital and Patrick Henry Mall. Fort Eustis and Hampton Roads Iceplex are also within 6 miles (10 km).

Free perks

A restaurant and an indoor pool are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, sofa beds

The 104 shared guestrooms offer free WiFi and free wired Internet, as well as sofa beds. Other amenities include DVD players, refrigerators, and flat-screen TVs with cable channels.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$73* Per night/room Mar 17 - Mar 18

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suites Airport ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Comfort Suites Airport

Everyone (6) Family (4)
4 out of 5
Staff was professionally inviting and very accomodating to my needs. Spacious room as i was in a kingbed suite. Room rates was appropriate for location of hotel and room size. I will reserve with this hotel again in the near future.

Posted by , from Newport News, VA on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by GM337

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area. It is always such a delight to receive a great feedback from our guests. Thank you so much for taking the time to complete our survey. We wish you and yours a very blessed year!

4 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 3, 2019 by gm337

Thank you for taking the time to fill out our online survey with such a positive feedback & great score! We truly appreciate your patron. I have shared your comments with my staff, and they joined me in thanking you for your kind words. We take pride in our hotel, the services and accommodations we provide. We are so glad you enjoyed your stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. We hope to see you again soon!

5 out of 5
We enjoyed our stay at the Comfort Suites. Our room was very nice and the shuttle to the airport was a plus. Looking forward to staying at this location again.

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by gm337

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area.

4 out of 5
Quiet location. Nearby restaurants. Friendly staff.

Posted by on Oct 24, 2018

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Comment from Hotel Management

Oct 30, 2018 by lee337

Thank you for your feedback...

5 out of 5
Nice and very close to airport. Great breakfast. Enjoyed my stay.

Posted by on Aug 28, 2018

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Comment from Hotel Management

Aug 28, 2018 by gm337

Thank you so much for your sincere review and we are so pleased to hear you had an awesome stay! Outstanding feedback encourages us to work even harder to make sure every guest stay is a great one! Have a great summer!

5 out of 5
Welcome reception upon arriving. Clean fresh room. Good breakfast. Would stay again.

Posted by , from Riverview Florida on Jul 10, 2017

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5 out of 5

Pleasant stay

I was very impressed with our stay. The only complaint that I have is when we were getting ready to leave. We stopped by the breakfast area 20 minutes before opening. We got a coffee to go and asked if we could grab a muffin to go. The woman was "put out" by our request. She didn't give us a muffin but told us they had to go bags at the front desk. It was "how" the woman said it that was upsetting.

Posted by , from Riverview, Fl on Jun 26, 2017

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2 out of 5

Caution with reservations

Pros: Clean and well located.
Cons: Honor existing reservations!
Location: Walking distance to restaurants and shopping, also to Starbucks and Panera Bread.
As we arrived the hotel could not find our Travelocity reservation although I was handing them the confirmation printout. It took 45 min. to check in. Upon our departure we learned that the hotel did not honor the conformed Travelocity reservation price, they charged us a walk up price $33.00 over what the confirmation was displaying. We are planning to escalate the misleading booking through Travelocity and our credit card company. Beside this poor customer service, the hotel is clean and well located.

Posted by , from Washington, D.C. on Sep 10, 2015

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5 out of 5

Exceptional value and service

Outstanding welcome, value, interior and location. Truly a gem of a hotel. Our stay was short in this area but the friendliness of the staff as we checked in late in the evening ( I think the gentleman was called Lee on reception) was top notch. The room was immaculate, fresh and spacious. Bed so comfortable. And to top it all the lovely man on reception gave my colleague and I a bar of chocolate! Highly recommend to any traveller for comfort and value.

Posted by , from Shaker Heights, OH on Oct 29, 2013

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5 out of 5

One of the best I've ever stayed at.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I have never been accomodated like this hotel did for me when I stayed there last week. I made an online reservation and put in the special requests box that I needed a room with good water pressure. They didn't have any standard rooms on the first floor when I checked in; so, instead, the lady puts me in the King Suite, the nicest room they have! Not only that, but this hotel also earns a five-star rating because of it's friendly staff, beautiful hotel and rooms, very clean, custom-set comfort beds, thick nice bath towels, etc. I come to this area a lot for work and I will NEVER stay anywhere BUT here!

Posted by on Feb 6, 2012

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About the Comfort Suites Airport

Location 12570 Jefferson Ave, Newport News, VA 23602

Property Features

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A roundtrip airport shuttle is free (available on request). The business-friendly Comfort Suites Airport also features an indoor pool, a picnic area, and complimentary newspapers in the lobby. Self parking is free. This Newport News hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Dining venue
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Norfolk, VA (ORF-Norfolk Intl.) (45.3 km / 28.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Airport offers 104 shared accommodations with air conditioning, DVD players, and safes. Accommodations are furnished with double sofa beds. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Newport News hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Accommodations are shared
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Comfort Suites Airport has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Hotel Names

  • Comfort Suites Airport
  • Comfort Suites Airport Motel Newport News
  • Comfort Suites Airport Newport News
  • Comfort Suites Airport Hotel Newport News
  • Comfort Suites Airport Hotel
  • Comfort Suites Airport Newport News
  • Comfort Suites Airport Hotel Newport News

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Newport-News-Hotels-Comfort-Suites-Airport.h1475139-p2.Hotel-Reviews?rm1=a2&

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.