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Comfort Suites Airport

2.5-star property
12570 Jefferson Ave, Newport News, VA 1-855-201-7819
4.3 out of 5
Very good!
See all 24 travelocity Reviews

"shopping and restaurants very nearby. The facility was very clean and the staff were all very friendly " More

By a verified traveler on Sat 31 Dec 2022

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Hotel Description

Beach hotel with free breakfast in Newport News

Central Newport News stay

Your stay at this Central Newport News hotel places you within 2 miles (3 km) of Mary Immaculate Hospital and Patrick Henry Mall. Also, Bounce House is within 3 miles (5 km) and Newport News Park is within 6 miles (10 km).

Free perks

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$81* Per night/room Feb 19 - Feb 20

Room, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suites Airport ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Airport

Everyone (7) Couples (2) Family (6)
5 out of 5
shopping and restaurants very nearby. The facility was very clean and the staff were all very friendly

Posted by on Dec 31, 2022

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3 out of 5
The hotel and the room were clean. Pool was ice cold until multiple people complained and the temperature was turned up. The shower did not get hotter than luke warm. The breakfast staff was extremely rude. I used the washer and dryer. The dryer’s coin box was full and the staff did not have a key to empty it. This left me with a batch of soaking wet clothes that I had to take to a local laundry mat. The staff did not care. Our house keeper and night front desk staff were very pleasant.

Posted by on Nov 29, 2022

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Comment from Hotel Management

Dec 1, 2022 by John

Thanks for staying with us.

4 out of 5
The property was very convenient for our needs. The room was comfortable and was clean. The only issue that was a problem was the bath towels had hair threaded through the loops of all. No doubt they were washed but not something expected on a clean towel. At least the hand towels did not have this issue

Posted by on Sep 26, 2021

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Comment from Hotel Management

Nov 23, 2021 by bre

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

1 out of 5
As soon as I open the door the bad odor hit yiu right in your face. Smelled like urine and feces. Women sitting in the hallway talking and laugh half of the night. It was a terrible stay.

Posted by on Aug 22, 2021

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5 out of 5
Respect of employees

Posted by on Jul 6, 2021

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1 out of 5

Posted by on Mar 22, 2021

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4 out of 5
Staff was professionally inviting and very accomodating to my needs. Spacious room as i was in a kingbed suite. Room rates was appropriate for location of hotel and room size. I will reserve with this hotel again in the near future.

Posted by , from Newport News, VA on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by GM337

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area. It is always such a delight to receive a great feedback from our guests. Thank you so much for taking the time to complete our survey. We wish you and yours a very blessed year!

4 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 3, 2019 by gm337

Thank you for taking the time to fill out our online survey with such a positive feedback & great score! We truly appreciate your patron. I have shared your comments with my staff, and they joined me in thanking you for your kind words. We take pride in our hotel, the services and accommodations we provide. We are so glad you enjoyed your stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. We hope to see you again soon!

5 out of 5
We enjoyed our stay at the Comfort Suites. Our room was very nice and the shuttle to the airport was a plus. Looking forward to staying at this location again.

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by gm337

Thank you very much for taking the time to provide us with such an excellent score and feedback. We are so pleased you enjoyed our accommodations and hospitality. It is always such a delight to receive a great feedback from our guests. We wish you and your family a great year and hope to see you again soon the next time you are in the area.

4 out of 5
Quiet location. Nearby restaurants. Friendly staff.

Posted by on Oct 24, 2018

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Comment from Hotel Management

Oct 30, 2018 by lee337

Thank you for your feedback...

About the Comfort Suites Airport

Location 12570 Jefferson Ave, Newport News, VA 23602

Property Features

Comfort Suites Airport offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. The business-friendly Comfort Suites Airport also features a picnic area, complimentary newspapers in the lobby, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free. This Newport News hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Comfort Suites Airport offers 104 shared accommodations with DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas and include double sofa beds. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Accommodations are shared
  • Sitting area
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily.

Comfort Suites Airport has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Airport
  • Comfort Suites Airport Motel Newport News
  • Comfort Suites Airport Newport News
  • Comfort Suites Airport Hotel Newport News
  • Comfort Suites Airport Hotel
  • Comfort Suites Airport Newport News
  • Comfort Suites Airport Hotel Newport News

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.