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4.6 out of 5

"Rooms were Very Nice and employees were beyond accomadating! Location was on par! Close to literally EVERYTHING! " More

By a verified traveler on Tue 21 Dec 2021

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Hotel Description

Family-friendly 4.5-star hotel near Times Square

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and New York Public Library. Grand Central Terminal and Radio City Music Hall are also within half a mile (1 km).

Business services

A 24-hour gym, valet parking, and concierge services are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$252* Per night/room Aug 11 - Aug 12

Luxury Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Skyscraper)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel New York ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel New York

Everyone (6) Couples (7) Family (9)
5 out of 5
Rooms were Very Nice and employees were beyond accomadating! Location was on par! Close to literally EVERYTHING!

Posted by on Dec 21, 2021

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5 out of 5

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 6, 2020 by SA - General Manager

Bonjour, Thank you for your perfect rating we truly appreciate it! See you soon in the big apple! Kind regards,

5 out of 5
Beautiful property,staff helpful,clean rooms,friendly. Only problem asked multi times to have refrig replaced did not work,never fixed problem.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 28, 2020 by SA - General Manager

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are however sorry about the issue you had with your fridge I would like to apologize for that experience. Sincerely,

5 out of 5
I loved everything about this hotel. All the staff from room service, maid service, check-in staff, doorman, porters, restaurant staff was friendly and helpful. I can not say enough good things about this hotel. The midtown location was wonderful too.

Posted by , from San Antonio, Tx on Feb 12, 2020

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Comment from Hotel Management

Feb 28, 2020 by SA - General Manager

Bonjour, We are glad you experienced a "Magnifique" stay at the Sofitel New York. Our main objective is to guarantee that you have a smooth stay and we are glad we achieved that! Looking forward in seeing you soon! Kind Regards,

4 out of 5
The hotel was lovely and the staff was very friendly. But, don't fall for the doorman putting you in a car service that the hotel has a "deal" with. The car service fare was supposed to be the same as a cab fare to the airport, but what they don't tell you is there's a 8% up charge if you use a credit card. I ended up paying $75 instead of the $65 the doorman quoted.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 24, 2020 by SA - General Manager

Bonjour, Thank you for comments regarding your stay with us. I am sorry to read the inconvenience you had while checking-out of our property, I will follow up on this matter as that's not the standard we want to implement at the Sofitel New York. Have a great day! Kind Regards,

5 out of 5
Great location. Friendly staff. Immaculate room. Comfortable bed and pillows.

Posted by on Jan 5, 2020

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2 out of 5
Handicap room, especiallybathroom, inadequate, and posed threat to husband. Shower area very poorly designed and water all over floor.: hose too short on shower head to reach seated guest, bench too wide and prevented closing of curtain and curtain had magnetic closures suitable for tub, not open shower design.0

Posted by on Dec 24, 2019

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5 out of 5
Overall the place was wonderful - thanks. It would be nice to have access to ice without having to order through room service.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 30, 2019 by Sofitel New York team

Bonjour, Thank you very much for your candid feedback. Our team is dedicated to your satisfaction and appreciate your insight as to areas for improvement. It is our hope that we may have the opportunity to welcome you back in the future and provide a truly outstanding experience. Warm regards, TT

3 out of 5
I did not like the fact they charged me for a bottle of wine from the mini fridge that I did not take!!!!!!!!!!!!!!!!

Posted by on Oct 22, 2019

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5 out of 5
Great proximity to the theater district, as well as public transportation, and Times Square. In spite of the midtown location, I didn’t hear any car traffic, or other outside noise.

Posted by on Sep 24, 2019

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from November 1 to March 31:

  • Meeting facilities

Property Features

WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel New York. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 398 guestrooms or units
  • 30 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1 km / 0.6 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel New York offers 398 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. 42-inch LED televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • LED television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Travel crib

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO), COVID-19 Guidelines (CDC), and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 29 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 40.00 per person (approximately)
  • Covered valet parking fee: USD 70.00 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sofitel New York
  • New York Hotel Sofitel
  • Sofitel
  • Sofitel New York
  • New York City Sofitel
  • Sofitel New York City
  • Sofitel New York Hotel New York City
  • Sofitel New York Hotel
  • Hotel Sofitel New York
  • Sofitel New York New York
  • Sofitel New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.