4.5 out of 5

"I have never wanted to stay near Times Square after having experiences that weren’t good...too much noise, uncleanliness of rooms, etc. but the Sofite ... " More

By a verified traveler on Thu 11 Jan 2018

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Hotel Description

A luxury stay in the heart of Manhattan awaits you at Hotel Sofitel New York. Within just a 10-minute stroll, you'll find Times Square and Bryant Park. Highlights at this romantic hotel include in-room free WiFi, free Internet, and LED TVs.

Satellite TV, in-room childcare, and free newspapers are featured in all 398 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Down comforters, safes, and hair dryers are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. 6500 square feet (604 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Full breakfast is available. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 4.5-star Central New York City hotel include New York Public Library and Radio City Music Hall.

CLASSIC ROOM - 1 Queen Bed, Floors 3-14

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$219 per night

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, View (Skysraper , Floors 22-29 )

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Suite, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Sofitel New York ratings based on 79 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Wonderful Surpise

I have never wanted to stay near Times Square after having experiences that weren’t good...too much noise, uncleanliness of rooms, etc. but the Sofitel was a wonderful surprise. And the pairing with the flight at such a discounted price made this the best stay!

Posted by , from NYC on Jan 11, 2018

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5 out of 5

NFQ

There is a wonderful odor as soon as you walk in the hotel. Very nice hotel with friendly and helpful staff. The room was beautiful. Enjoyed the comfortable bed! Wished coffee was available close to the room. Also, would be nice to have bottled water available at no cost. However, I enjoyed my stay at Sofitel.

Posted by , from New York on Jan 9, 2018

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4 out of 5

Everything great except getting our car from valet

Pros: Staff, rooms, location.
Cons: Valet parking, restaurant hours for lunch, slow elevators.
The Sofitel NYC is in a great location! Easy walk to Times Square, Rock Center, etc. The check in was easy and the room was as expected. Some channels on the TV did not come in (BBC and a couple of others...said "weak signal" for about 5 or 6 channels?). We only had a couple of bigger issues: we were a little upset about the hotel restaurant not serving lunch until EXACTLY Noon. We were ready to eat at 11:30am and the bar wasn't even open and only breakfast was still being served. IMO I would recommend they at least extend the lunch hours up a bit. We went to another restaurant for lunch, so the hotel restaurant lost our business. The staff were incredibly professional and responsive. The only really frustrating issue was getting our car back from the valet. We called ahead to the valet before checking out and when we got to the lobby, we were directed to several people who seemed confused. They didn't even have any info about our car so we gave them our valet ticket and still after 25 minutes, there was more confusion and the valet gentleman said getting the car would take an hour OR we could walk w/ him to the garage a block away. So, while we opted for that, it took another 30 minutes in 10 degree weather to finally get our car - in fact, my boyfriend was the one who they asked to even find the car and drive it out of the garage! So, unfortunately, the valet was a complete bust. It really added an hour to our departure. Thank you.

Posted by , from MD on Dec 29, 2017

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2 out of 5

Stabbed by needle in my bathroom

First I will say the hotel was very nice except for one particular incident. Room was clean. Nice slice of cake and note for my daughter's birthday, etc.... On the second day, I was in the bathroom brushing my teeth and reached down to grab a hand towel off of the rack under the sink. Immediately I felt something stab into my finger. I opened up the towel to investigate and realized a 3 inch sewing needle was attached by a thread to the towel. My finger began to bleed (it went in pretty deep from what I could tell). I wrapped it up with a bandage and took the towel and needle down to the front desk to show them what happened. The receptionist called a manager to the front and he took the towel and did apologize and let me know they would investigate the matter and that his manager would contact us when we returned. I never heard anything from the manager. Although, that night we did receive a knock at the door with a delivery of some cookies and a bottle of wine with a note apologizing. (Which we of course did appreciate). However, I think it was very unprofessional not to follow-up with me personally about the matter to let me know what they determined happened. All I can say is thank God that I didn't pick up that towel to dry my face and stab my eye out or my 9 year old daughter. Very scary and we will not be back to this hotel.

Posted by , from NYC on Jul 27, 2017

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5 out of 5

BEAUTIFUL HOTEL, EXCELLENT STAFF, FAB EXPERIENCE!

Pros: EVERYTHING!! THE STAFF, THE FACILITY, THE LOCATION, THE CONCIERGE, THE BELLMAN, EVERYTHING!!
Cons: NOTHING!!
Location: IT'S 3 BLOCKS FROM TIME SQUARE AND CLOSE TO BRYANT PARK, SUBWAYS, AND BUSES!! THERE ARE LOTS OF RESTAURANTS NEARBY (TOMMY BAHAMAS 1 BLOCK AWAY)!
THIS BOUTIQUE HOTEL IS EVERYTHING I HOPED FOR AND MORE!!! THE STAFF IS AMAZING!! VERY ATTENTIVE AND HELPFUL. THE HOUSEKEEPING SERVICE IS INCREDIBLE! THE ROOM WAS ALWAYS CLEAN BY 11AM. THE HOTEL SMELLS LIKE FRESH JASMINE WHEN YOU WALK THROUGH THE LOBBY -- ANYTIME OF THE DAY -- AND THE FITNESS CENTER IS AWESOME!! THEY EVEN PROVIDE TOWELS, WATER, HEADPHONES AND APPLES IN THE FITNESS CENTER! I LOVED MY WEEK HERE AND WILL DEFINITELY COME AGAIN!!

Posted by , from CHARLOTTE, NC on Jul 25, 2017

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5 out of 5

New York 2017

Pros: The Location was perfect. and it was very up scale.
Cons: Can't think of much
Location: Close to Times Square. Close to the shows.
The room was better then we expected, the staff was great, the dinning was fabulous.

Posted by , from Edmond, OK on Jul 18, 2017

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5 out of 5

Great hotel, highly recommend!

This hotel was excellent! Very nice, room was great and spacious! The hotel staff is phenomenal. We were seeing several Broadway shows on this trip and the location could not have been more perfect! I would highly recommend this hotel and would stay there again myself!

Posted by , from Tampa, FL on May 9, 2017

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5 out of 5

Great location; walked to many attractions!

Pros: location
Had an excellent stay. Was able to walk to many attractions and restaurants. Staff was wonderful and helpful. Would stay here again.

Posted by , from va on Mar 18, 2017

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5 out of 5

Excellent Hotel!!

Excellent service and beautiful rooms, we were very pleased...perfect location to walk to 5th Ave and Times Square...

Posted by on Mar 15, 2017

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5 out of 5

Location, Location, Location

Sofitel is a fantastic hotel in the heart of NYC. Four blocks from Times Square and Central Station. You can get to anywhere in NYC by subway from one of these two locations. Staff was friendly, helpful and accommodating----they were the best!

Posted by , from Florida on Mar 8, 2017

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About the Hotel Sofitel New York

Location 45 W 44th St, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Sofitel New York. For a fee, parking is available. This 4.5-star Manhattan hotel is smoke free.

  • 398 guestrooms or units
  • 30 levels
  • 9 conference rooms
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.8 km / 9.2 mi)
  • Train station: New York Grand Central Terminal Station (1 km / 0.6 mi)
  • Metro station: Times Sq. - 42 St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Sofitel New York offers 398 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Manhattan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Hotel Sofitel New York has a restaurant on site.

24-hour room service is available.

Nearby Activities

A fitness center six blocks from the Sofitel New York hotel offers discounts to hotel guests for its fitness center/work-out studio. Other Midtown athletic clubs offer swimming and racquet sports at their regular rates.

Central Park, 0.75 mile north of the Sofitel, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's skating rink, four blocks away, opens in winter, as does Central Park's Wollman Rink. A golf driving range is located at Chelsea Piers sports/entertainment complex 1.5 miles west of the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note: Maximum occupancy is 2 guests per room. 1 rollaway bed may be available for children ages 12 and younger and must be reserved in advance directly with the hotel. Any reservation with a 3rd guest over 12 years old will be subject to a daily rollaway bed fee. Hotel contact information is provided on the booking confirmation email.

  • No rollaway/extra beds available
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 16.31 per accommodation per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 37 per person (approximately)
  • Valet parking fee: USD 60-70 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sofitel New York
  • New York Hotel Sofitel
  • Sofitel
  • Sofitel New York
  • New York City Sofitel
  • Sofitel New York City
  • Sofitel New York Hotel New York City

You should know

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.