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Homewood Suites New York/Midtown Manhattan Times Square

3.5-star property
312 West 37th Street, New York, NY 1-855-201-7819
4.5 out of 5
Wonderful!
See all 10 travelocity Reviews

"Dirty outside the hotel " More

By a verified traveler on Sat 11 Jun 2022

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Hotel Description

3.5-star hotel near Madison Square Garden

Heart of New York

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Times Square. Broadway and Empire State Building are also within 2 miles (3 km).

Free breakfast

This hotel features a gym and a rooftop terrace. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Studio, 1 King Bed, Non Smoking (Efficiency)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$211* Per night/room Oct 2 - Oct 3

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, City View (Efficiency)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Homewood Suites New York/Midtown Manhattan Times Square ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites New York/Midtown Manhattan Times Square

Everyone (2) Couples (1) Family (6)
5 out of 5
Dirty outside the hotel

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 20, 2022 by Miguel

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.

5 out of 5
Value for money

Posted by , from HOLTSVILLE on Mar 6, 2022

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Comment from Hotel Management

Mar 7, 2022 by Cyndi Liao

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5 out of 5

Posted by , from Colonial Beach on Jan 19, 2022

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5 out of 5
The hotel is located in a great location. It’s just a few blocks away from Times Square, Madison Square Garden, and the subway, which makes it very convenient. The hotel itself is spotless and provides larger rooms compared to other nearby hotels. The hotel also offers continental breakfast every morning, which is a plus, especially if you’re on a budget.

Posted by , from Los Angeles on Nov 18, 2021

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5 out of 5

Posted by on Nov 3, 2021

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4 out of 5
Great location for public transportation and walkable to Times Square, shopping and food. Very comfortable inside the hotel and the rooms are a good size. Breakfast had a lot of options but sadly no bacon. 7-11 around the corner was convenient. The staff were always friendly and helpful. Laundry was really convenient but costs $7 in quarters per load ($3.50 to wash, $3.50 to dry): we did 3 loads mid trip which is way cheaper than the cost to check a bag on the flight. The nearby areas can be uncomfortable with homelessness but it never felt unsafe.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 17, 2021 by AC

Thank you for your feedback. We will be addressing your concerns.

4 out of 5
None

Posted by on May 12, 2021

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Comment from Hotel Management

May 23, 2021 by AC

Thank you for your feedback. We will be addressing your concerns

5 out of 5
My experience with this property was very positive. The breakfast was wonderful. The location was very convenient and the staff extremely attentive. My room came with a balcony and I was blown away by its size.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 26, 2020 by kayla

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5 out of 5
Great location and amazing free breakfast. Beautiful rooms

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by AC

Thanks for staying with us. We appreciate your feedback!

2 out of 5
While this hotel was close to a conference i was attending, there were several things that lead to a poor review. - The beds were not very comfortable and the bedsheets and blankets were super thin. I had called to request more blankets and it took 2 calls on separate days to get more blankets. -mattress had stains.pillows were all flat. -the maid staff didnt bring new kleenex or toilet paper everyday. -king room with kitchen suite was so small and no table to eat at despite having a kitchenette. -the tv sound didnt work well. Never came to fix it. - the thermostat batteries died one day and they told us to close the window. Ps i dont think they actually opened in our room. They later came and replaced batteries. - breakfast offered by hotel was ok as they had a variety of offerings. I would not book a king suite again at this hotel.

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 7, 2022 by Miguel

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

About the Homewood Suites New York/Midtown Manhattan Times Square

Location 312 West 37th Street, New York, NY 10018

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Free breakfast is served daily. Event space at this hotel measures 1050 square feet (98 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Homewood Suites New York/Midtown Manhattan Times Square. The hotel can provide concierge services and a complimentary grocery shopping service. Parking is available for a fee. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 293 guestrooms or units
  • 22 levels
  • 1050 sq ft of conference space
  • 98 sq m of conference space
  • Built in 2014
  • To-go breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (1.1 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Homewood Suites New York/Midtown Manhattan Times Square offers 293 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45.00 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 50 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Manhattan Times Square Aparthotel
  • Homewood Suites New York/Midtown Manhattan Times Square Hotel
  • Homewood Suites York/Midtown
  • Homewood Suites New York/Midtown Manhattan Times Square Hotel
  • Homewood Suites New York/Midtown Manhattan Times Square New York

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Homewood Suites New York/Midtown Manhattan Times Square.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.