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Holiday Inn Express New York City Times Square, an IHG Hotel

3-star property
343 W 39th Street, New York, NY 1-855-201-7819
3.6 out of 5
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See all 27 travelocity Reviews

"Great place near time square and waking distance to lots of place’s the food was not good just fair one elevator working was not crowded so the one el ... " More

By a verified traveler on Thu 26 Mar 2020

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Hotel Description

3-star hotel near Times Square

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Also, Madison Square Garden is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

Renovated in 2017

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Dry cleaning, laundry facilities, and concierge services are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$136* Per night/room Nov 28 - Nov 29

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express New York City Times Square, an IHG Hotel ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express New York City Times Square, an IHG Hotel

Everyone (9) Couples (2) Family (12)
5 out of 5

Posted by on Jun 10, 2022

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2 out of 5
No housekeeping service . Location is real good .

Posted by , from Kennesaw on Apr 10, 2022

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Comment from Hotel Management

Apr 19, 2022 by Adnan

Hi, thank you for your feedback, we are truly sorry you had an unpleasant experience during your stay.

1 out of 5
This property could use some work. Our carpet in the room was so dirty it stained my white socks, the bathroom door did not close and needed all of your force to be closed shut and then reopened, the shower was dirty when we got there with mildew, the AC vents looked like they had some sort of buildup, we only received 2 towels for 4 guests, when we asked for more they said that they will send it up but never did, we asked again and the same thing happened except they came knocking on our door at like 1am while we were asleep, the ice dispenser on the 17th floor also looks dirty with some sort of buildup.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 10, 2021 by Benny

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW YORK CITY TIMES SQUARE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments

1 out of 5
Through Travelocity I originally booked 232 W. 29th St., New York, NY Holiday Inn express. When I got my confirmation I didn’t look at it until I checked in and it said 343 W. 39th St., New York, NY which I did not book. I clicked 232 W. 29th St. because I have stayed there several times before and it is walking distance from The train station. When I went to check in at 232 W. 29th St. they had no reservation for me I checked my confirmation and seen Travelocity booked 343 W. 39th St. I took a taxi to that location was supposed to be a Holiday Inn express and was not a Holiday Inn express was a Hilton. The person at that address told me there were no rooms available that they would take me to the hotel next door and they would book me in that hotel and I would be able to use my rewards points. I sat there for 45 minutes waiting to check in and they were so slow it was wasting my entire day waiting to check in. I called the woman Lori at 343 W. 39th St. and she called Ann at 230 2 W. 29th St. to find out if they would honor my reservation and they said they would. Then I had to take a another taxi back to 232 W. 29th St. and I was checked in at the location I had originally intended. It was a major inconvenience and wasted several hours of my day. I can only hope this never happens again.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 11, 2021 by Front Desk

Hi, thank you for your feedback, we are truly sorry you had an unpleasant experience during your stay.

1 out of 5
The staff was not attentive was told one thing that they would keep the rate at what we’re paying, and then told the next day I wanted to extend my stay ,they wanted more money, and I’m top of that they didn’t have any hot water one day and night

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 18, 2021 by Benny

Thank you for your feedback we really do appreciate it we do apologize for any inconvenience during your stay

3 out of 5

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 16, 2021 by Front Desk

Thank you for your review, we sincerely apologize you had an unpleasant experience while your stay.

4 out of 5

Posted by on Sep 20, 2020

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Comment from Hotel Management

Sep 20, 2020 by Front Desk

Thank you for sharing your feedback!

1 out of 5
The bathroom was dirty I had a bad experience.. I didn’t enjoy my stay there. The lady had me switched the hotel

Posted by on Jul 19, 2020

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Comment from Hotel Management

Jul 22, 2020 by May

We are sad to know we didn't meet your expectations, we will work hard to make it better. We hope you can give us another chance in the future to serve you.

4 out of 5
Great place near time square and waking distance to lots of place’s the food was not good just fair one elevator working was not crowded so the one elevator

Posted by on Mar 26, 2020

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Comment from Hotel Management

Mar 26, 2020 by May

Thank you so much for sharing your comments, we truly appreciate your feedback. We hope you can come back in the future for another amazing stay.

5 out of 5
My family and I booked this hotel for the convenience of location, and the hot breakfast, in which I was amazingly surprised

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Benny

Dear Valued Guest Thank you for your feedback we really appreciate it

About the Holiday Inn Express New York City Times Square, an IHG Hotel

Location 343 W 39th Street, New York, NY 10018

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Holiday Inn Express New York City Times Square, an IHG Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Holiday Inn Express New York City Times Square, an IHG Hotel was completed in May 2017. This 3-star New York hotel is smoke free.

  • 210 guestrooms or units
  • 36 levels
  • Built in 2009
  • To-go breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Penn Station (1.2 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Holiday Inn Express New York City Times Square, an IHG Hotel offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • HD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel New York City Square Times
  • Holiday Inn Express New York City Times Square
  • Holiday Inn Express New York City Times Square Hotel
  • Holiday Inn Express Times Square Hotel
  • Holiday Inn Express Times Square
  • Inn Express Times Square
  • Holiday Inn Express New York City Times Square
  • Holiday Inn Express New York City Times Square an IHG Hotel
  • "Holiday Inn Express New York City Times Square an IHG Hotel"

You should know

  • Alcohol isn't served at Holiday Inn Express New York City Times Square, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.