The Rubens At The Palace, London: 2019 Room Prices & Reviews

Room, 1 Double Bed (Cosy)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

$235* Per night/room Oct 27 - Oct 28

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed, View (Royal Mews View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Royal Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, View (Royal Mews View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

See all rooms (14)

4.7 out of 5

Exceptional!

See all 24 Travelocity Reviews

"I have made quite a few business trips to London. I had the pleasure of staying at several of London’s best known high end hotels. Yet, here I am rat ... " More

By a verified traveler on Sun 19 Aug 2018

The Rubens At The Palace ratings based on 24 Verified Reviews

Review Summary

4.7 out of 5 4.5 out of 5.0

Room cleanliness 5.0 out of 5.0

Service & staff 5.0 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for The Rubens At The Palace

5 out of 5

Posted by a verified traveler on Oct 10, 2019

Was this review helpful to you?

Posted by a verified traveler on Apr 27, 2019

Comment from Hotel Management

Apr 29, 2019 by Paula

Dear Anonymous, Thank you for leaving us a 5 out of 5 review following your recent stay. I am delighted that you had a wonderful time with us and I hope to welcome you back to The Rubens soon. Warm regards Paula Orton Front Office Manager

Style, class and comfort are interwoven into ever fabric of the hotel's structure. Absolutely great hotel.

Posted by Tom, from Chicago, Ill on Oct 24, 2018

Oct 25, 2018 by Malcolm

Dear Tom, Thank you so much for your fantastic rating, and feedback. I am delighted you enjoyed your visit. I hope that we will have the chance to welcome you back again very soon! Warm regards, Malcolm Hendry General Manager

Posted by a verified traveler on Sep 11, 2018

Sep 17, 2018 by Paula Orton

Dear Anonymous, Thank you for leaving us a 5 out of 5 review. I am thrilled that you enjoyed your time with us. I hope we will have the chance to welcome you back soon. Warm regards Paula Orton Assistant Front Office Manager

I have made quite a few business trips to London. I had the pleasure of staying at several of London’s best known high end hotels. Yet, here I am rating Rubens at the Palace above the excellent hotels (e.g. Savoy, Browns among them). What distinguishes Rubens from the best known high end hotels? The staff. This includes everyone; the concierge staff, the staff in their New York Bar, the staff in the Grill, the staff at the front desk, the housekeeping staff and the staff who man the front door. In addition to recommending restaurants, the concierge staff helped us interact with our airline who had lost a bag on our flight from JFK to Heathrow. They tempered our optimism at the “lies” we were hearing from the airline with years of experience. The staff in the New York Bar learned our names almost immediately and talked to us about our “bag problem”. The staff in the Grill assured us that we would not feel out of place despite my wearing the clothes I had flown in. The Front Desk people and the front door people similarly knew our names and would greet us by same when we were in the lobby or leaving/entering the hotel. A power outage in our room was swiftly rectified by calling housekeeping. At Rubens the front desk staff would say hello even when we were just walking to the front door to go for a walk. The front door door staff would inquire about where we were going and on our return would ask how our day day went. In short, it was like having friends rather than staff.

Posted by Steve&Gail on Aug 19, 2018

Aug 20, 2018 by Paula Orton

Dear Steve&Gail, Thank you for taking the time to leave us such a wonderful review and for giving us 5 out of 5. I am delighted to hear that you had an amazing stay with us and that you especially enjoyed the service you received from all of our staff. I will be sure to pass this along to all of our team and they will be happy to hear how much you enjoyed their service and their friendliness. I do hope we will have the opportunity to welcome you back to The Rubens in the near future. Warm regards Paula Orton Assistant Front Office Manager

What a terrific hotel!

Pros: The room was large & great. The location couldn't have been better. The staff was friendly & very helpful save the woman taking room service orders.

Cons: The room service staff wasn't so helpful and certainly wasn't guest friendly if you were ordering late at night.

Location: Perfect local. Buckingham Palace is literally across the street. Very near tube station, London city tour stops & good restaurants for a quick bite.

We had a lovely stay at The Rubens At The Palace. The location first of all was ideal for getting around London and the front desk staff, the concierge and the doorman couldn't have been nicer or more helpful. The room was wonderful and perfect for my daughter and granddaughter and myself. It was large enough for three people and had very comfortable beds. The only flaw came when trying to order a pizza at midnight for my granddaughter whose jet lag left her hungry at a late hour. Since we had been told there was 24 hour room service available we didn't think there would be a problem ordering then. The woman in the kitchen who answered was obviously put out that we wanted to order at that late hour and said she would call back to confirm our order could even be filled. She didn't, so I called the kitchen again 3 times, and 3 times she picked up the phone, heard my voice, and hung up. Subsequently, I called the front desk for help and the young man there was terribly apologetic and took care of the order and in short order we had a pizza at our door. I would certainly highly recommend this hotel and plan to stay there again on my next trip. It is a great hotel and a fabulous value!

Posted by Robin, from Los Angeles on Jul 11, 2017

Great centrally located Hotel. Wonderful stay!

Pros: Easy access. Very friendly helpful staff. Clean spacious rooms.

Cons: There is nothing we did not like. Everything is good.

Location: Walking distance to Buckingham Palace, Westminster Abbey, Big Ben, London tour stops, Victoria Station, and Thames.

Posted by Sree, from Cleveland, OH on Nov 14, 2016

wonderful experience

Location: it is centrally located- possibly best location in London

the hotel was elegant as hoped. the staff were helpful and extremely friendly

Posted by a verified traveler on Nov 21, 2015

Would definitely go back

Pros: Room size

Cons: To be honest, nothing.

The location could not have been better. You are blocks away from the Victoria station, that can take you anywhere in the city, restaurants, pubs and the palace. The hotel and our room were very clean. The staff was outstanding. This hotel was exactly what I wanted in an English hotel. My only complaint was the size of the room, but it is in the middle of a major city. Overall, I could not have been happier.

Posted by a verified traveler on Oct 28, 2015

4 out of 5

Passport

Pros: Nice Room Good Food well Positioned

Cons: The Plumbing was not so perfect

Location: Passport Office near plus close to all Entertainment areas

I used to visit Eccleston Square in the 90s where we had an office . I stayed in the Rubens then and when I needed to book a Hotel near to the Passport Office I chose the Rubins

Posted by Mike, from Iraq on Mar 27, 2015

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Points Of Interest

Hotel Description

Room, 1 Double Bed (Cosy)

Junior Suite

Classic Room, 1 Double Bed, View (Royal Mews View)

Royal Room

Executive Single Room

Suite (Master)

The Rubens At The Palace ratings based on 24 Verified Reviews

Guest reviews for The Rubens At The Palace

What a terrific hotel!

Great centrally located Hotel. Wonderful stay!

wonderful experience

Would definitely go back

Passport

About the The Rubens At The Palace

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