4.3 out of 5

"We spent our honeymoon at the Cumberland 32 years ago and it was delightful to return. Unfortunately we missed our connecting flight to England and we ... " More

By a verified traveler on Tue 27 Jun 2017

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Hotel Description

4.5-star luxury hotel near Oxford Street

City center retreat

A stay at this London City Centre hotel places you steps from Marble Arch and a 5-minute walk from Oxford Street. Park Lane and Baker Street are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Self parking, a coffee shop, and a computer station are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1019 guestrooms also offer free WiFi and TVs with digital channels. 24-hour room service, hair dryers, and laptop-compatible safes are also available.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$113 per night

New Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Triple Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Triple Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Cumberland ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cumberland

Everyone (3)
3 out of 5
Good location. House keeping needs improvement. Concierge desk very helpful.

Posted by on Oct 15, 2018

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Comment from Hotel Management

Oct 17, 2018 by Meski

Dear Guest, We appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay. We look forward to welcoming you again and Hosting You Brilliantly. Best regards, The Cumberland team

5 out of 5

The Cumberland

We spent our honeymoon at the Cumberland 32 years ago and it was delightful to return. Unfortunately we missed our connecting flight to England and we were only able to stay in London one night. Room and staff were excellent.

Posted by , from St. Marys, GA. on Jun 27, 2017

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4 out of 5

Nice location, but very small rooms.

Pros: Location
Cons: Rooms to be slightly bigger. Heaven forbid if you have two suit cases between two people. No place to put them.
Location: Tube stop. Quick access to other attractions. Nearby restaurants and pubs.
The location was great above a TUBE stop but the rooms are VERY small and the Internet kept cutting out. Asked for more instant coffee in the room twice and never got it.... Overall it was o.k. but not sure if it was a four star though. No real issues and bed was comfortable. Rooms were quiet.

Posted by , from Punta Gorda, FL on Jun 16, 2016

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5 out of 5

Lovely room and fabulous location.

We spent one night here and were very pleased with the staff's support. We were given excellent suggestions for touring the city on foot. Also the beds are incredibly comfortable. As soon as my head hit the pillow, I was asleep. 

Posted by , from London, United Kingdom on Jul 18, 2013

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5 out of 5

Highly recommend

Cons: No free Internet
Hotel's location couldn't have been better. Conveniently located right around the corner from Marble Arch tube station. Concierge was extremely on several occasions from recommending nearby eateries to providing alternative directions (the Olympics were starting up during our stay). They even let us borrow, free of charge, a voltage adapter since we brought the wrong one with us.

Posted by , from Worcester, MA, USA on Jul 31, 2012

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5 out of 5

Great location, very clean and comfortable room.

This hotel is just seconds from the Underground and minutes from great shopping and Hyde Park. The lobby is quite interesting and since our room faced the center it was very quiet. The tea, coffee, and biscuits in the room were appreciated each day.

Posted by on Apr 1, 2012

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4 out of 5

Staff were very efficient and friendly. Great central location.

Pros: Close restaurants, Quiet, close to marble arch tube station, close to oxford street for shopping
Room didn't look like brochure picture....disappointing

Posted by , from Denver, CO, USA on Dec 28, 2011

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5 out of 5

Great location

Nice hotel, nightclub music was loud during weekends. Great fitness room. Perfect location across street from Hyde Park. Tube station very close. Resturants were expensive.

Posted by on Aug 18, 2009

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2 out of 5

The Cumberland disappointment

The Check-in queue was very long and upon reaching the desk no check-in was able to be done due to no rooms available. Left bags with concierge came back several hours later to only queue again for another hour. To top it off, I was under the impression of staying in the hotel, but then was told I was not in the hotel building itself but at the next building along. I had no assistance to get the suitcases to the next building and had to struggle getting my bags to the next building across the street and up a few number of steps. The Receptionist at the building saw I was struggling and didnt even get off her seat to help open the door. No guidance to the room, unless you asked - so another words no "Welcome" or acknowledgement and assistance as I had to get my own bags to the 6th floor room. During the stay I received at 1am a call from someone saying and in these exact words "you order room service" in which I replied "no" and he just said "oh" and hung up. The room itself was adequate and fine. The service, however, at the reception in the building was appalling - rude and not helpful at all. Concierge Team were fine, but I wasn't staying in the actual hotel itself - but I could not fault them. They were the only ones that could call themselves proper hotel staff - who were using their initiative to help people waiting at their desk and going up to people to help them - so I do commend the Concierge Team. Would stay again and give another chance due to good location. General Manager do something about the issues!!

Posted by on Jul 19, 2009

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5 out of 5

Excellent stay

Location right at Marble Arch and Hyde park was outstanding. Right beside tube station. Took a little while to check in and check out, but other than that the experience was outstanding. Hotel's location is geat and I would definately stay again when in London...

Posted by on May 28, 2009

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Renovations + Closures

This property is undergoing renovations from 24 January 2019 to 31 May 2019 (completion date subject to change).

The property will be renovating from 11 March 2019 to 30 April 2019 (completion date subject to change). The following areas are affected:

  • Front desk
  • Lobby

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury The Cumberland. A roundtrip airport shuttle (available on request) is available for a fee. Parking is available for a fee. This 4.5-star London hotel is smoke free.

  • 1019 guestrooms or units
  • 8 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 1929
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Train station: London Marylebone Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Cumberland offers 1019 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

The Cumberland has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 2 AM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 6 AM to 2 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per day.

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 20 kg)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.95 for adults and GBP 12.50 for children (approximately)
  • Self parking fee: GBP 50 per day
  • Nearby parking fee: GBP 45 per 24 hours
  • Early check-in fee: GBP 250 (subject to availability)
  • Late check-out fee: GBP 100 (subject to availability)
  • Rollaway bed fee: GBP 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Guoman
  • Cumberland Guoman Hotel
  • Cumberland Guoman Hotel London
  • Cumberland Guoman London
  • Cumberland Hotel Guoman
  • Guoman Cumberland
  • Guoman Cumberland Hotel
  • Guoman Hotel Cumberland
  • Hotel Guoman Cumberland
  • Cumberland Hotel London
  • Cumberland Hotel
  • Cumberland London
  • The Cumberland Hotel London
  • The Cumberland London, England

You should know

  • The Cumberland offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.