8/10 Good
Michael
Sep 24, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in an excellent area for all things shopping, dining, cultural venues and theatre. The hotel itself is well established, modern (although scheduled for refurbishment), and has an onsite restaurant and valet parking. Public transport is also nearby. The rooms are on the small side, although adequate, an upgrade is suggested. The bathroom shower and bath are great with unusually good water pressure. Although clean, housekeeping is a bit hit or miss when it comes to providing adequate bath toiletries and refreshment refills. The reception and concierge staff are very helpful and friendly. We've stayed here quite a few times over the years and consider it our regular when returning to London solely based on location and adequate for a short 2 night stay. If looking for spa facilities or longer stays I'd suggest somewhere else that provides more in the way of facilities and services.
Michael
Stayed 2 nights in Sep 2025