Book a hotel near Grand Valley State University, Allendale

"The room was beautiful! The hotel itself was beautiful! Staff was pleasant with the exception of one staff member who told me if i laid rose petals for my lady on valentines she would take my deposit! When thats not in the do and donts of the hotel"

"Stayed here before and had a great time. This time no towels for the pool. We had to use the ones from our room. Asked twice. The response was they weren’t prepared. Then our room keys turned off at 10:30 am and check out isn’t till 11 am. Kinda disappointed this time around. "

"Booked with Travelocity, always do. Ck in was Fri leave Sun for a King Suite. A Natasha was working counter, a line of people waiting when we walked in. Seemed not to know what she was doing, honestly, seemed completely high! The people at the counter took another 15 min, they had two rooms, other person wasn't there yet, this completely through her off. The lady before me just walked in on another guest she said with the card she was given! Natasha gives her a different room card booked for someone else, it was laying on the counter with a bunch of others with slips for people booked already you could see. She kept looking at them confused, giving them out cause two other people not together came down and said they walked in on people as well. Its our turn, she tells me we're booked for a handicap double queen, for Fri only. Said she can't help, its booked through Travelocity, call them. I sit in the lobby across from her and call. They place me on hold and call hotel. I hear the call, Natasha says a bunch of spams going on, can't help you on ph, email me. In that time, guest came down wanted towels. She goes into backroom, in there awhile, comes back with pillow. Says "anything else I can get you?" He said uuum yeah, towels. Seriously, like I said, high! After an hr an half of waiting Travelocity was able to get her to give us what I booked and paid for. Next day Jamie was there, she was great! She was such a hard worker and was totally on top of everything!!! "

"The tv in the room did not switch channels. We had to find the channels that would work. The fridge was plugged into an outlet that didn’t work, but was instantly fixed. Outside the smell was like from a barn, with no farms close. Overall, for the price it worked."

"Swimming pool was very good and clean but the inside floor room was not clean, sheets and pillows we have to go to the receptionist to get clean ones."