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4.1 out of 5

"Beautiful hotel with personable staff, convenience, and excellent dining choices " More

By a verified traveler on Fri 15 Sep 2023

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Hotel Description

4-star historic hotel, connected to the convention center in Downtown Grand Rapids

Heart of Grand Rapids

With a stay at this Downtown Grand Rapids hotel, you'll be steps from DeVos Performance Hall and Broadway Grand Rapids. DeVos Place Convention Center and Van Andel Museum Center are also within half a mile (1 km).

Full-service spa, fitness center

A full-service spa, 4 restaurants, and an indoor pool are all featured at this historic hotel. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi. There's a gym on site, and laundry facilities and concierge services are also offered.

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$235* Per night/room Sep 30 - Oct 1

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Non Smoking (Pantlind)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Amway Grand Plaza, Curio Collection by Hilton ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Amway Grand Plaza, Curio Collection by Hilton

Everyone (6) Couples (3) Family (6)
5 out of 5
Beautiful hotel with personable staff, convenience, and excellent dining choices

Posted by , from TRAVERSE CITY on Sep 15, 2023

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Comment from Hotel Management

Sep 21, 2023 by Marketing

Hi Stephen, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

5 out of 5
C

Posted by , from Oak Park on Apr 13, 2023

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Comment from Hotel Management

Apr 20, 2023 by Marketing

Hi Dan, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

4 out of 5
Great place for a weekend getaway!

Posted by on Feb 4, 2023

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Comment from Hotel Management

Feb 13, 2023 by Marketing

Hi Philip, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

5 out of 5
Staff was friendly and helpful, room was clean and quiet. Parking was a little chaotic upon arrival at 4pm but valet took care of us. I would stay here again when visiting Grand Rapids. Another added bonus was the sky walk that took us from the hotel to Van Andel Arena. Allowed us to avoid walking in the 90*F heat!

Posted by on Jun 20, 2022

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Comment from Hotel Management

Jun 22, 2022 by Marketing

Hi Stephen, thank you for reviewing us! We're happy to know you had a great experience and hope to welcome you back again soon!

5 out of 5
Everything was great.

Posted by , from Charlotte on Apr 6, 2022

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Comment from Hotel Management

Apr 7, 2022 by Marketing

Hi Lori, thanks for reviewing us! We're happy to hear you had a great experience and look forward to seeing you again soon!

5 out of 5
Appeared to be new. Enjoyed atmosphere.

Posted by on Oct 2, 2021

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2 out of 5

Posted by on Jun 30, 2021

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2 out of 5
I’ve stay at the Amway numerous times prior and always been happy. However this time the room was not the cleanest. The property, in general, was subpar in cleanliness. I was disappointed that there was a $32 parking fee added on the expensive room rate.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 25, 2021 by Kara

Good evening, I am truly sorry to hear that you were not happy with your stay with us. I have addressed your concerns with cleanliness with our housekeeping team. Our parking is part of a separate entity so unfortunately we do not have any say over the prices. I do apologize that you were unhappy with the price. We do take your feedback into consideration. Thank you, Kara Tonneberger (Front Office Supervisor)

4 out of 5

Posted by on Mar 14, 2021

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5 out of 5

Posted by on Feb 28, 2021

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About the Amway Grand Plaza, Curio Collection by Hilton

Location 187 Monroe Ave Nw, Grand Rapids, MI 49503

Property Features

Amway Grand Plaza, Curio Collection by Hilton offers its guests a full-service spa, an indoor pool, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi and wired Internet. Business amenities include 46 meeting rooms and limo/town car service. Event space at this hotel measures 47120 square feet (4378 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a vending machine are also featured at the historic Amway Grand Plaza, Curio Collection by Hilton. Parking is available for a fee. This 4-star Grand Rapids hotel is smoke free.

  • 656 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 47120 sq ft of conference space
  • 4378 sq m of conference space
  • Built in 1981
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Grand Rapids Station (1.7 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Amway Grand Plaza, Curio Collection by Hilton offers 656 accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • HD television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Ruths Chris Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

MDRD - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

The Kitchen by Wolfgang - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Starbucks - Onsite coffee shop. Open daily.

The Kitchen Counter - This restaurant serves breakfast and lunch. Open daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Racquetball/squash on site
  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 4–15 for adults, and USD 4–15 for children
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amway Grand Plaza
  • Amway Hotel
  • Amway Hotel Grand Plaza
  • Grand Plaza Amway
  • Amway Grand Plaza Rapids
  • Hotel Amway Grand Plaza
  • Amway Grand Plaza Hotel Grand Rapids
  • Amway Grand Plaza Hotel
  • Amway Grand Plaza Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton Hotel Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton Hotel
  • Amway Grand Plaza Curio Collection Hilton Grand Rapids
  • Amway Grand Plaza Curio Collection Hilton
  • Amway Grand Plaza, Curio Collection by Hilton Hotel
  • Amway Grand Plaza, Curio Collection by Hilton Grand Rapids
  • Amway Grand Plaza, Curio Collection by Hilton Hotel Grand Rapids

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.