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4.2 out of 5

"Cool it is so close to museums, shopping and restaurants. Grand Rapids has a delightful downtown. I would have liked a room fridge " More

By a verified traveler on Thu 12 Sep 2019

Hotel Description

3-star hotel near Van Andel Arena

In Grand Rapids

You'll be steps from Public Museum of Grand Rapids and a 5-minute walk from DeVos Performance Hall with a stay at this well-placed hotel. Also, Van Andel Arena is within half a mile (1 km) and Downtown Market is within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 175 guestrooms offer free WiFi and room service. Other amenities include first-run movies, coffee/tea makers, and pillow menus.

Room, 1 Double Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Grand Rapids Downtown ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Grand Rapids Downtown

Everyone (11) Family (2)
1 out of 5
No fridge/microwave/ internet didn’t work. No vending on 6th floor. Best sucked.. they let the pizza delivery up to out floor st 2am After saying they would buzz us and we would come down to pick it up. Two women one make up wipe one shampoo one conditioner one of everything. No one around to get us more. Will not be back to the Holiday Inn. Spoke to management upon check out with no concern on their part. Do not go there

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 18, 2020 by Haley Wise- Front Office Director

We are sorry to hear that your stay did not meet your expectations. If you would like to discuss this further, please contact the hotel directly.

4 out of 5

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 5, 2020 by Haley Wise - Front Office Director

We appreciate your review! We hope to see you again in the future!

4 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 27, 2019 by Haley Wise - Front Office Director

Thank you for your feedback! We are thrilled to hear you enjoyed your stay!

4 out of 5
Cool it is so close to museums, shopping and restaurants. Grand Rapids has a delightful downtown. I would have liked a room fridge

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 13, 2019 by Haley Wise - Front Office Director

We are so happy that you enjoyed your stay with us and that you enjoyed the location of our hotel in Downtown Grand Rapids! We are thrilled that all of our rooms will be getting mini fridges in 2020! We hope that you will continue to stay with us whenever you are in the area!

5 out of 5

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 30, 2019 by Haley Wise - Front Office Director

We appreciate your feedback!

4 out of 5
Great location! Nice restaurant right in the hotel.

Posted by , from Parma on Aug 11, 2019

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Comment from Hotel Management

Aug 30, 2019 by Haley Wise - Front Office Director

We are delighted to hear that you enjoyed your stay with us at the Holiday Inn Downtown Grand Rapids! We hope that you will continue to stay with us whenever you are in the Grand Rapids Area!

5 out of 5
Helpfull courteous staff, clean and comfortable rooms.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Aug 30, 2019 by Haley Wise - Front Office Director

We are happy to hear that you loved your stay from the staff to the rooms! We hope that you will continue to stay with us whenever you are in the West Michigan Area

5 out of 5

Posted by on Jun 23, 2019

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4 out of 5
Great location. Staff was friendly, knowledgeable about the area events and prepared for a crowd.

Posted by on May 14, 2019

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4 out of 5
Good hotel for an overnight. Close to everything. Easy Uber

Posted by on Feb 5, 2019

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About the Holiday Inn Grand Rapids Downtown

Location 310 Pearl Street NW, Grand Rapids, MI 49504

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Restaurant
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Indoor pool
  • Restaurant
  • Bar/lounge
  • Spa tub

Property Features

Holiday Inn Grand Rapids Downtown offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1539 square feet (143 square meters). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Grand Rapids Downtown. Self parking is free. This 3-star Grand Rapids hotel is smoke free.

  • 175 guestrooms or units
  • 7 levels
  • 1539 sq ft of conference space
  • 143 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gerald R. Ford Intl. Airport (GRR) (21.7 km / 13.5 mi)
  • Train station: Grand Rapids Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Grand Rapids Downtown offers 175 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Pearl Street Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Personal motorized watercraft on site
  • Downhill skiing nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Downtown Holiday Inn
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You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.