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Holiday Inn Grand Rapids Airport, an IHG Hotel

3-star property
3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 1-855-201-7819
4.0 out of 5
Very good!
See all 25 travelocity Reviews

"Everything was very nice " More

By a verified traveler on Fri 07 Jan 2022

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Hotel Description

3-star hotel near Woodland Mall

Kentwood stay

Your stay at this Kentwood hotel places you within 3 miles (5 km) of Woodland Mall and Calvin College. Also, Centerpointe Mall is within half a mile (1 km) and Patterson Ice Center is within 3 miles (5 km).

Renovated in 2016

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi.

Free Internet, flat-screen TVs

The 148 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$133* Per night/room May 30 - May 31

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Grand Rapids Airport, an IHG Hotel ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Grand Rapids Airport, an IHG Hotel

Everyone (9) Couples (1) Family (9)
5 out of 5
Everything was very nice

Posted by on Jan 7, 2022

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Comment from Hotel Management

Jan 25, 2022 by Shannon

Thank you for your feedback we are pleased to hear you found everything to be very nice, we hope to have the pleasure of welcoming you back again soon.

5 out of 5

Posted by on Dec 5, 2021

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1 out of 5

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 17, 2021 by Brandy

Thank you for your review. We appreciate your feedback.

1 out of 5
When we got here the front desk lady was rude. I told her that I would like to pay cash for my room she said okay, you can when you check out. I said okay, she then asked me to put my card in the machine for a $100.00 room fee for incidentals. I looked at the key pad and the total was the $100 plus the cost of my room. I told her no I want to pay cash for my room. She said that they will charge my card for the room and the $100, and then I’ll get that money back in 5-7 days. So I would be essentially paying double for my room. So I just let that go and decided to not use my cash. We then got up to our room, the door handle was broken, no phone, the shower floor had a huge crack in it. My husband went down to the counter since we couldn’t call them and they put us in a different room. This room was just as bad. The bathroom door handle wouldn’t turn, the chair ottoman had 2 huge stains on it, and it smelled like a older woman’s perfume. It was nauseating. Our friends that came with us made a reservation on hotels.com for their room and selected a room with a tub. Word for word what it says is a handicap assessable tub. They said after they moved their room to the next floor by us is that none of their king rooms have a tub. Well that sucks. We figured that we couldn’t go wrong with a Holliday inn, but we were definitely wrong this time!! I will it be back to this hotel. It is old, not updated, and dirty.

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 25, 2021 by Brandy

Thank you for taking the time to review your stay with us. We appreciate your feedback and are sorry to hear your experience was less than expected. We will pass along all pertinent information with the proper departments to ensure continued guest satisfaction. Have a great day.

5 out of 5
On of my favorite hotels to stay when I’m in Grand Rapids.

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 17, 2021 by Brandy

Thank you for taking the time to review your recent stay with us! We appreciate the feedback and hope to see you back very soon!

5 out of 5

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 30, 2021 by Brandy

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us! We appreciate your feedback and hope you stay with us again during your next trip to Grand Rapids!

3 out of 5
I liked that they had restaurant open to eat in until 10 pm what i didn't like was that i dont think they cleaned our room thoroughly because we didnt have any tissue on either rolls the shower seat had stains on them from them not cleaning besides bad housekeeping i really enjoyed my sray

Posted by on Feb 16, 2021

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Comment from Hotel Management

Mar 13, 2021 by AH

Thank you for your feedback! We apologize for the inconveniences and will ensure to notify the proper department.

5 out of 5

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 24, 2020 by Operations Manager

Thank you for your wonderful review of our hotel. We hope to see you again in the future.

2 out of 5
I called ahead to let the hotel know we would be a late arrival, around midnight. They assured me my two rooms were reserved and together. When we checked in we did get two room numbers that looked like they should be together, but were not. (We need two room for the six in our family). Both our rooms were connecting rooms, just not to each other. One of our rooms was connected to a party room. The weed smell was strong coming under the connecting door. We were told they couldn’t have us move rooms. In the morning we discovered we had only two towels, one of which was dirty (clump of hair folded into The towel). Very disappointed. Won’t stay here again.

Posted by , from Racine on Sep 19, 2020

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Comment from Hotel Management

Sep 20, 2020 by AH

Hi Rachel! Thank you for your choice in the Holiday Inn Grand Rapids Airport! We apologize for the inconveniences during your stay. I appreciate you bringing these to our attention.

5 out of 5
Clean and nice place. Good price. Covid-19 safe too.

Posted by , from Shelby Twp, MI on Jul 15, 2020

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Comment from Hotel Management

Aug 9, 2020 by AH

Dear Kathleen, Thank you for your feedback! We are so glad to hear of your comfortable stay, and your recognition of our safety precautions!

About the Holiday Inn Grand Rapids Airport, an IHG Hotel

Location 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512

Property Features

Holiday Inn Grand Rapids Airport, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3939 square feet (366 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Grand Rapids Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Holiday Inn Grand Rapids Airport, an IHG Hotel was completed in March 2016. This 3-star Grand Rapids hotel is smoke free.

  • 148 guestrooms or units
  • 3 levels
  • 3939 sq ft of conference space
  • 366 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Holiday Inn Grand Rapids Airport, an IHG Hotel offers 148 air-conditioned accommodations with coffee/tea makers and hair dryers. 45-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), COVID-19 Guidelines (WHO), and Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Airport Holiday Inn
  • Holiday Inn Grand Rapids Airport
  • Holiday Inn Hotel Grand Rapids Airport
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Grand Rapids
  • Holiday Inn Express Hotel And Suites Grand Rapids Airport
  • Holiday Inn Grand Rapids
  • Holiday Inn Grand Rapids Airport Hotel
  • Holiday Inn Grand Rapids - Airport Hotel Kentwood
  • Kentwood Holiday Inn
  • Holiday Inn Kentwood

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.