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Best Western Hospitality Hotel & Suites

2.5-star property
5500 28th Street SE, Grand Rapids, MI 1-855-201-7819
3.8 out of 5
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See all 24 travelocity Reviews

"Free parking and shuttle to the airport was great. Sad experience, their driver quit the morning we returned so we waited 90 minutes for a shuttle. Po ... " More

By a verified traveler on Fri 14 May 2021

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Forest Hills

Forest Hills stay

With a stay at this Forest Hills hotel, you'll be within half a mile (1 km) of MSA Fieldhouse and 2 miles (3 km) of Patterson Ice Center. Orbit Room and Centerpointe Mall are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a picnic area, and express check-out are also offered.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Jan 8 - Jan 9

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Hospitality Hotel & Suites ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Hospitality Hotel & Suites

Everyone (15) Couples (4) Family (8)
5 out of 5

Posted by on Aug 3, 2022

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5 out of 5

Posted by , from saint clair shores on Jul 18, 2022

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2 out of 5
While i understand this wasn't a 5 star hotel, it was pretty disappointing. Our room never got cleaned, we never got fresh towels, the toilet seat was broken and at times our door wouldn't fully close because the latch was loose. The hall outside our room smelled strongly of weed at all times. Kids yelling and playing in the hall. The outside locked doors were always blocked open for anyone to walk in, posing security issues. Shady looking people walking around at night in the parking lot. Would not go back.

Posted by , from Racine on Aug 31, 2021

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Comment from Hotel Management

Aug 31, 2021 by GM

We are checking the hotel floors constantly, we are working very hard to catch the people smoking in our rooms and have asked them to leave the property.

1 out of 5
Tired worn out property. Poorly maintained. Stayed 3 nights and the room was not serviced once. Would never go back or recommend.

Posted by on Aug 28, 2021

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Comment from Hotel Management

Aug 28, 2021 by GM

I am sorry you feel this way, we do our best to take care of our guest and do to Covid we will take care of our rooms at the guest request, we will not just enter a room as some guest do not feel comfortable with anyone in there room during there stay.

4 out of 5
Free parking and shuttle to the airport was great. Sad experience, their driver quit the morning we returned so we waited 90 minutes for a shuttle. Poor communication caused us to wait so long.

Posted by on May 14, 2021

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Comment from Hotel Management

May 15, 2021 by GM

I apologize for the inconvience, We do our best to provide great service,

2 out of 5

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 25, 2021 by GM

Thank You, Working to get better

4 out of 5
Clean!!!! Great location. Fitness Equipment was broken which was frustrating. Everything else was great!

Posted by on Nov 28, 2020

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Comment from Hotel Management

Dec 11, 2020 by Matthew Dodgen

I am happy to hear that most of your stay was great. Thank you so much for taking the time to provide us with your honest feedback regarding the fitness equipment. We have dispatched our engineering team to rectify the equipment issue post haste, and look forward to serving you the next time you are in the Grand Rapids area. Matthew Dodgen Front Office Supervisor

2 out of 5
When you pay for a room and then advise them of late arrival - you shouldnt get there to find out they gave your room away - we paid for 2 queen beds ended up with a king and a full size sofa bed which was very uncomfortable - then had to call twice for bedding and pillows and expected us to make bed ourselves - then when o complained was told I could stay at a different hotel- we were here because my grand daughter was having brain surgery and we reslly didnt need the aggravation

Posted by , from Warren Mi on Mar 10, 2020

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Comment from Hotel Management

Mar 16, 2020 by Best Western Hotels & Resorts

We're sorry to hear your recent stay with us did not exceed your expectations. Your satisfaction is important to us and we hope you stay with us again.

4 out of 5
I wish our room was closer to the disability parking. It was a walk down a long hall to our room.

Posted by , from Durand MI on Feb 21, 2020

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5 out of 5
the TV did not work when we arrived. Other than that it was a great value.

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 12, 2020 by Heather Front Desk Manager

We are sorry to hear the T.V. had issues please always inform staff so we can fix, or move rooms. We appreciate the feed back and hope at your next stay w can amend this issue.

About the Best Western Hospitality Hotel & Suites

Location 5500 28th Street SE, Grand Rapids, MI 49512

Property Features

Best Western Hospitality Hotel & Suites offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. The business-friendly Best Western Hospitality Hotel & Suites also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Grand Rapids hotel is smoke free.

  • 120 guestrooms or units
  • 2 levels
  • Built in 1970
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Bus station shuttle
  • Parking: Free self parking

Room Amenities

Best Western Hospitality Hotel & Suites offers 120 accommodations with safes and coffee/tea makers. Premium satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 10 per pet, per day (maximum USD 70.00 per stay), plus a deposit of USD 10.00 per day
  • Maximum 2 per room (weight limit: 40 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hospitality & Suites Rapids
  • Best Western Hospitality Grand Rapids
  • Best Western Hospitality Hotel
  • Best Western Hospitality Hotel Grand Rapids
  • Best Western Hospitality Hotel And Suites
  • Best Western Grand Rapids
  • Grand Rapids Best Western
  • Best Western Hospitality Hotel & Suites Hotel
  • Best Western Hospitality Hotel & Suites Grand Rapids
  • Best Western Hospitality Hotel & Suites Hotel Grand Rapids

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.