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Red Roof Inn Grand Rapids Airport

2-star property
5131 28th Street SE, Grand Rapids, MI 1-855-201-7819
2.3 out of 5
See all 27 travelocity Reviews

"Greatpeoole wee nucei enjoying my stay clean friend helpful " More

By a verified traveler on Sat 14 Dec 2019

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Hotel Description

Enjoy free breakfast at this Grand Rapids hotel

Close to airport

You'll find Patterson Ice Center and MSA Fieldhouse within 2 miles (3 km) of this hotel. Orbit Room and Centerpointe Mall are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. A picnic area is provided and the front desk is staffed around-the-clock.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$53* Per night/room Mar 30 - Mar 31

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn Grand Rapids Airport ratings based on 27 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Red Roof Inn Grand Rapids Airport

Everyone (14) Couples (4) Family (7)
1 out of 5
Dirty, sticky floors, reeked like smoke and weed (suposed to be a non-smoking room), fixtures falling apart. Overall below low quality.

Posted by , from New Orleans on May 14, 2022

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Comment from Hotel Management

Aug 11, 2022 by Manager

Hello HEATHER, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4 out of 5

Posted by on Apr 3, 2022

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Comment from Hotel Management

Aug 11, 2022 by Manager

Hello Bryant, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2 out of 5
Room was very dirty. There was no soap in the room or anything. Floors filthy sheets smelled awful.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 25, 2021 by Katrina

I am very sorry that you had this experience. Did you let front desk know? We would have been more than happy to move you rooms. We want every guest to enjoy their stay and if we fall short, we want the opportunity to fix the issues.

4 out of 5

Posted by on Oct 9, 2021

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1 out of 5
Did you know the housekeeper they’re touching my clothes, removed all my clothes They’re take away my Red Bull’s, water bottles, the floor not clean. Bad servers

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 7, 2021 by Katrina

I am very sorry for the confusion on your room. when you checked in and the room was not cleaned, I told you I was looking for a clean room, you said you would be back by 5. I assumed it was to get the keys to your new room, which I had already moved you in the system too. Housekeeping said there was stuff in the room the next day. I thought it was someone else things and not yours. I assumed you came in at got your keys. I had them bag the belongings. Once I found out of the situation, We put your things back into the room. Again, I am very sorry for the confusion.

1 out of 5

Posted by on Jan 22, 2021

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Comment from Hotel Management

Mar 23, 2021 by Katrina

I am sorry that we fell short of your expectations.

5 out of 5
Greatpeoole wee nucei enjoying my stay clean friend helpful

Posted by on Dec 14, 2019

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Comment from Hotel Management

Jan 5, 2020 by Tara

Thank you for taking the time out to leave us a positive review. We appreciate the feedback and look forward to seeing you again in the future.

3 out of 5
The shower/pressure was fabulous. The bed sheets were clean and fresh. The basic housekeeping could be better, there was a used towel left on back of bathroom door. Mattress was ok. Overall, for the price, it was a good stay. We came in ~10pm, watched a little HBO, slept well and left early. No hair dryer in room and no continental brkfst.

Posted by on Oct 27, 2019

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1 out of 5
I travel for business and use Red Roof Inns / Hotels frequently to keep expenses low, however this location was horrendous!! The room was filthy, not well kept at all and the staff were even worse.... The only thing that went properly was the wake-up call’ I was going to request my money back but I simply didn’t have the time to mess with it!

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 23, 2019 by Tara

I am sorry to hear that you did not enjoy your stay here with us and that my staff could not be more helpful. Thank you for letting us know I will make sure I pass this on to my team so we can make the proper corrections to ensure a delightful stay for all of our guests.

3 out of 5
Too much for what it is......needs some fixing up/repairs

Posted by on Aug 19, 2019

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Comment from Hotel Management

Oct 15, 2019 by Tara

Thank you for taking the time out to leave us some feedback and the price depends on the demand of the city, our location, and the amenities that we offer in the rooms. We are currently doing some outside repairs and hope you will notice the updates on your future stay. We look forward to serving you again.

About the Red Roof Inn Grand Rapids Airport

Location 5131 28th Street SE, Grand Rapids, MI 49512

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Red Roof Inn Grand Rapids Airport also features a vending machine, a picnic area, and coffee/tea in a common area. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges. Smoking is allowed in designated areas at this Grand Rapids hotel.

  • 107 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Roof Inn Grand Rapids Airport offers 107 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and blackout drapes/curtains. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Pets cannot be left unattended
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available

Hotel Names

  • Red Roof Inn Grand Rapids
  • Red Roof Inn Hotel Grand Rapids
  • Red Roof Inn Grand Rapids Motel
  • Grand Rapids Red Roof Inn
  • Red Roof Inn Grand Rapids Airport Motel
  • Red Roof Rapids Rapids
  • Red Roof Inn Grand Rapids Airport Hotel
  • Red Roof Inn Grand Rapids Airport Grand Rapids
  • Red Roof Inn Grand Rapids Airport Hotel Grand Rapids

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.