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 Grand Rapids •1 Room
 Grand Rapids • 1 Room
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Country Inn & Suites by Radisson, Grand Rapids Airport, MI

3-star property
5399 28th Street SE, Grand Rapids, MI 1-855-201-7819

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3.8 out of 5
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See all 20 Travelocity Reviews

"What a great experience! Everything was wonderfully clean and up to date. The staff was beyond friendly and answered my questions about the surroundin ... " More

By a verified traveler on Mon 07 Oct 2019

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Hotel Description

3-star guestrooms with comfy beds

Close to airport

Within 3 miles (5 km) of this Grand Rapids hotel, you'll find Patterson Ice Center and Centerpointe Mall. Also, Watermark Country Club is within 3 miles (5 km) and Woodland Mall is within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

The 60 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, coffee/tea makers, and LED TVs with satellite channels.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$76* Per night/room Nov 30 - Dec 1

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Grand Rapids Airport, MI ratings based on 20 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Everyone (11) Couples (2) Family (5)
2 out of 5
There is no turn down service. My family was gone all day and the beds were not made and we did not get new towels. When I went to the front desk to get new towels, the manager did not give me any. She said I had to wait until the laundry crew arrived because she had none. However, when I left my room to check out, I saw a whole shelf of clean towels. The breakfast is a brown bag breakfast with a nasty red delicious apple, an instant oatmeal and a Quaker granola bar. Now I understand why the price was so cheap.

Posted by on Aug 10, 2020

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Comment from Hotel Management

Sep 15, 2020 by Crisanna Campbell-GM

Good Morning, We are so sorry your experience was not a 100% here at the Country Inn & Suites, we take pride in making sure your stay is as comfortable as possible even with the Covid Pandemic. We hope you come back and visit us soon.

4 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 10, 2020 by Front Desk

Guest left no context.

3 out of 5

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 19, 2019 by Front Desk

Guest, thank you for your feedback.

5 out of 5
What a great experience! Everything was wonderfully clean and up to date. The staff was beyond friendly and answered my questions about the surrounding area, even suggesting a few places to go. The coffee was delicious (we're a little picky about coffee, so this is a huge compliment) and the breakfast area was well tended to.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Front Desk

Guest, thank you for your feedback.

5 out of 5

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 29, 2019 by Front Desk

Guest, thank you for your feedback.

5 out of 5

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 21, 2019 by Front Desk

Guest, thank you for your feedback.

3 out of 5
Bathroom needed painting, the elevator noise was scared. Breakfast was good.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by Front Desk

Guest, thank you for your feedback. We apologize about the elevator noise and we were full aware about that, but we got the elevator fixed.

3 out of 5
Kind staff but property is run down and not overly clean. Breakfast was a nice amenity!

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 21, 2019 by Front Desk

Guest, thank you for your feedback. Our new General Manager is overseeing the building and we'll be done renovating.

2 out of 5
The room smelled. The carpet was wet from cleaning. The toilet rocked badly on an uneven floor and had been caulked to unsuccessfully address the problem. The furniture was badly worn.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 1, 2019 by Front Desk

We're sorry you were unhappy with your room.

4 out of 5
This particular Country Inn & Suites is much smaller than others we’ve stayed in. When I pulled up I told my family that it looked like it used to be a Super 8 or one of the other lower starred chains. The room was clean and quiet, but the size of the bedroom and the typical poor quality drywall repairs in the bathroom still made me think this was a renovated hotel of lesser quality.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 3, 2019 by Front Desk

Thank you for your feedback. We are delighted you enjoyed your stay.

About the Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Location 5399 28th Street SE, Grand Rapids, MI 49512

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Country Inn & Suites by Radisson, Grand Rapids Airport, MI offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are free. A library, a terrace, and a picnic area are also featured at the business-friendly Country Inn & Suites by Radisson, Grand Rapids Airport, MI. Free self parking is available. A complete renovation of Country Inn & Suites by Radisson, Grand Rapids Airport, MI was completed in August 2019. This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Built in 1998
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Library
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gerald R. Ford Intl. Airport (GRR) (7 km / 4.3 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 miles
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Grand Rapids Airport, MI offers 60 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s pool is closed intermittently on select Sunday evenings to Monday mornings.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per week
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Grand Rapids Airport MI
  • Country Inn Carlson Grand Rapids Airport MI
  • Country Inn & Suites by Radisson, Grand Rapids Airport, MI Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served or allowed at Country Inn & Suites by Radisson, Grand Rapids Airport, MI.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.