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"Everything was great! Clean and comfortable! But the website said “complimentary breakfast served fresh everyday” but there was not breakfast at this ... " More

By a verified traveler on Tue 23 Jan 2018

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Hotel Description

Hotel near Woodland Mall in Grand Rapids

Near the airport

Your stay at this East Paris hotel places you within 3 miles (5 km) of Woodland Mall and Calvin College. Also, Centerpointe Mall is within half a mile (1 km) and Patterson Ice Center is within 2 miles (3 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room Dec 15 - Dec 16

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Grand Rapids Kentwood ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Grand Rapids Kentwood

Everyone (6) Family (1)
5 out of 5
Everything was great! Clean and comfortable! But the website said “complimentary breakfast served fresh everyday” but there was not breakfast at this hotel. Not a big deal, just was upset when I went down for breakfast and there wasn’t even a breakfast room because they don’t serve breakfast.

Posted by on Jan 23, 2018

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Comment from Hotel Management

Jan 24, 2018 by Hotel Management

Thank you for your review of Extended Stay America. It is good to read you had a pleasant time with us. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management

5 out of 5

Calvin College Family Weekend Stay

Excellent price, Excellent room, Excellent location from the college, shops, and restaurants.

Posted by , from chicago on Oct 22, 2017

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Comment from Hotel Management

Oct 24, 2017 by Hotel Management

Thank you for sharing your wonderful review of Extended Stay America. We are delighted to read our location was ideal for your needs and that you found us to be a great value. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, Hotel Management

2 out of 5

Served the purpose

Pros: Price
Cons: There was a cheeto on the floor when we walked in and the refrigerator smelled like tuna.
Location: Great location
We were here for an event for my son. We did not stay at the hotel where all the kids were because this hotel was cheaper. Now I wish I would have spent the extra money. Breakfast was not worth anything. Only one elevator in the middle of the hotel made it very inconvenient for us since we were located at the end of a wing. Parking was not the best.

Posted by on Apr 2, 2017

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4 out of 5

Nicer than I thought it would be....

Pros: Close to airport and room was pretty good.
Cons: Shower
Location: Pretty close to food, etc.
This is only 5 minutes from the airport so that was a big plus. The towels and bedding were good. The room looked renovated and has a kitchenette...stove, frig, microwave, sink and cabinets. We did use the kitchenette but if we stayed longer we might have. The carpet and curtains were all good and the room had 2 leather chairs which were nice.The only thing I would say was not up to par was the shower. It was clean but when you pulled up the knob for the shower half the water came out of the bathtub spout and half out of the shower. Water was hot though so that's a plus. The "breakfast" area was basically a cabinet with coffee on it and packaged muffins underneath.

Posted by , from Dallas on Sep 6, 2016

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4 out of 5

Nice hotel, Very nice and helpful hotel staff

Pros: close to everything
Cons: slight smell in the room not sure what it was but it seemed to go away after a bit
Location: location in grand rapids close to malls and lots of restaurants easy to get to and easy to find
This hotel was a nice place - newly remodelled - clean rooms and well maintained- the staff was very helpful and pleasant - we will definately stay here again

Posted by , from Sault Ste marie, Canada on May 16, 2016

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2 out of 5
Staff was nice but not great and the beds were not comfortable and the rooms were not very clean.

Posted by , from Michigan on Apr 17, 2016

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2 out of 5

Not the place if you expect your rm. to be cleaned

Pros: The room was generally comfortable.
Cons: Obviously better management is required.
Location: There is every type of chain restaurant or store that you can imagine within a three mile radius, many within walking dsitance.
I stayed at this hotel for three nights. My room was never cleaned during my stay. I repeatedly told the front desk about this and even spoke to the maid on the floor, but despite assurances, nothing ever happened. I only received some clean towels through the kindness of another maid who allowed me to haul my dirty towels to drop them into her dirty laundry bag and received clean ones in return. I did receive credit for one night's stay after complaining to the manager, but I would have much preferred a clean room. Perhaps this was an aberration, but the management appears to be deficient. I do not plan to stay here in the future, but rather will seek out one of the many similar hotels. This is not baseball; you only get one strike.

Posted by , from SE Michigan on Sep 13, 2015

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3 out of 5

Stay was better after we switched rooms...

When we arrived and checked in to the original room we were more that disappointed. It smelled like cigarettes and that part of the hotel was incredibly loud. After mentioning this to the hotel attendant she moved us to a much better room. It was clean and free of the cigarette smell.  Would we stay here again? Probably not unless there really were no better options in the area. 

Posted by , from Boca Raton, FL, United States on Dec 12, 2013

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3 out of 5

perfect for the price

Pros: Close restaurants
Extended Stay America wasn't mind blowing, but it fulfilled it's duties perfectly for what I was looking for. A convenient and quick place to crash, my extended stay was only one night:-) The room was clean and had a little kitchenette, a nice feature for a longer stay, bed was comfortable, and it was located near lots of shops and restaurants which was convenient. Overall, it was worth the reasonable rate!

Posted by , from Fraser, Mi on Nov 16, 2011

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5 out of 5

Great and not too expensive

Pros: Close restaurants, Quiet
Only issue is that the doors lock at a certain time so you can't check in at 1 a.m. or anything. Check the hours. If you can get there while they are open, this is a nice place to stay.

Posted by , from Grand Blanc, MI on Apr 13, 2011

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About the Extended Stay America Suites Grand Rapids Kentwood

Location 3747 29th St Se, Grand Rapids, MI 49512

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Grand Rapids Kentwood also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. This Grand Rapids hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Extended Stay America Suites Grand Rapids Kentwood offers 104 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Grand Rapids
  • Extended Stay America Grand Rapids Kentwood
  • Extended Stay America Grand Rapids Kentwood Hotel
  • Extended Stay America Kentwood Hotel
  • Extended Stay America Kentwood Hotel Grand Rapids
  • Extended Stay America Kentwood
  • Extended Stay America Grand Rapids Kentwood
  • Extended Stay America Suites Grand Rapids Kentwood Hotel
  • Extended Stay America Suites Grand Rapids Kentwood Grand Rapids

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.