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"The front desk clerk who was filling in for her GM was AMAZING. SO helpful and accommodating. Breakfast was wonderful. " More

By a verified traveler on Thu 18 Mar 2021

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Hotel Description

Family-friendly 3-star hotel with indoor pool

Cutlerville stay

Your stay at this Cutlerville hotel places you within 3 miles (5 km) of Master Arts Theatre and Craig's Cruisers. Tanger Factory Outlet Center and Mercy Health Southwest Campus are also within 6 miles (10 km).

Family-friendly fun

This hotel features an indoor pool, a spa tub, and a restaurant. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$91* Per night/room Jan 1 - Jan 2

Premium Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communication, Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Grand Rapids - South, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Grand Rapids - South, an IHG Hotel

Everyone (5) Couples (1)
1 out of 5

Posted by on Jul 17, 2022

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5 out of 5
The front desk clerk who was filling in for her GM was AMAZING. SO helpful and accommodating. Breakfast was wonderful.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Apr 15, 2021 by Manager

Thank you for your wonderful review about our staff and hotel! We hope to see you again!

2 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by General manager

Sorry things didn't go as planned - can you please provide more info so I can guide my staff?

2 out of 5
They were under construction at the time, so I can give them that, but the place was out-dated, the toilet paper rolls would not stay on. There was a smell in the room and its not there fault, but all the staff I dealt with were new and struggled with answers.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by General Manager

We're sorry to hear that we did not meet your expectations. I will communicate your comments to my department heads, so we can focus on retraining new hires, in an effort to handle this differently in the future. Please consider giving us another chance once our renovations are complete.

4 out of 5
Hotel staff was very friendly. Kids running around through the hallways unsupervised was a little frustrating.

Posted by on Jul 14, 2019

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5 out of 5
My mother and i really liked our stay . Great breakfast bar. And i see your getting ready for up dates. We will be back. Thank you to all staff members

Posted by , from Flint mi on Sep 25, 2018

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5 out of 5

Nice hotel for the whole family

Kids loved the pool. The hotel even offered free pizza and an ice cream bar for the kids and a movie to just sit back and watch. The room was really clean.

Posted by , from mi on Dec 8, 2015

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5 out of 5

Excellent Stay

We enjoyed our stay here at the Holiday Inn. Room was clean and very comfortable. Our kids enjoyed the pool and splashpad. We will definitely be staying here again upon our return to Grand Rapids.

Posted by , from Orlando, FL on Aug 23, 2015

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Comment from Hotel Management

Aug 26, 2015 by Hotel Manager

We look forward to seeing you again soon!

1 out of 5

Cleaniness and follow through not good

Pros: Free breakfast, Free Internet
Upon arrival, we attempted to go to bed, but we were alarmed to find dirty sheets complete with hair in our bed. The front desk did send up sheets that we then had to change ourselves. We stayed four nights and although we requested housekeeping to come at an alternate time they did not. It took another call to the front desk later in the week to finally get toilet paper, towels, and clean sheets. I was told a manager would call me, but it did not happen. On the upside, breakfast personnel were very friendly and the food was good. The internet worked well as another example of what was good. However, the lack of service and cleaniness has now taken Holiday Inn Express off my list of hotels that we will stay at in the future.

Posted by , from Bloomfield Hills, MI, USA on Jul 25, 2012

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5 out of 5

Great for small kids

Pros: Free breakfast, Free Internet
This place was great to bring our 2 year old too, he had fun in the kiddy pool and the breakfast was full of choices for kids and adults, and well stocked. It was clean, the staff was great, and they were showing a movie in the conference room for older kids too. I'd recommend this place. Room had microwave and fridge.

Posted by on Jul 9, 2011

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Comment from Hotel Management

Jan 31, 2015 by Tiffany

Thank you for the positive review! We are so glad you enjoyed your stay with us. We hope to see you in the near future!

About the Holiday Inn Grand Rapids - South, an IHG Hotel

Location 6569 Clay Avenue Sw, Grand Rapids, MI 49548

Property Features

Holiday Inn Grand Rapids - South, an IHG Hotel offers its guests a children's pool, an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. Business amenities include a business center and a meeting room. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5500 square feet (511 square meters) and includes a conference center. A terrace, multilingual staff, and laundry facilities are also featured at the family-friendly Holiday Inn Grand Rapids - South, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this 3-star Grand Rapids hotel.

  • 1 building
  • 79 guestrooms or units
  • 4 levels
  • 5500 sq ft of conference space
  • 511 sq m of conference space
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Grand Rapids - South, an IHG Hotel offers 79 accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Holiday Inn Grand Rapids - South, an IHG Hotel has a restaurant on site.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Holiday Inn Express Grand Rapids South
  • Holiday Inn Express Hotel Grand Rapids South
  • Holiday Inn Express Hotel Grand Rapids South
  • Holiday Inn Express Grand Rapids South
  • Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
  • Holiday Inn Express Hotel Suites Grand Rapids South
  • Holiday Inn Express Hotel
  • Holiday Inn Express
  • Holiday Express Grand Rapids

You should know

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.