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4.1 out of 5

"Front desk staff treated us as though we were a hassle at check in and check out. No idea why. When we asked for our boxed breakfast to go, she seemed ... " More

By a verified traveler on Sat 29 May 2021

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Hotel Description

Hotel perfectly located for exploring Kentwood

Kentwood stay

Your stay at this Kentwood hotel places you within 2 miles (3 km) of Patterson Ice Center and Centerpointe Mall. MSA Fieldhouse and Woodland Mall are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A business center, a snack bar/deli, and luggage storage are also on offer.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$96* Per night/room Sep 5 - Sep 6

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Grand Rapids Airport ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Grand Rapids Airport

Everyone (4) Couples (3) Family (7)
1 out of 5

Posted by on Apr 20, 2022

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3 out of 5
Front desk staff treated us as though we were a hassle at check in and check out. No idea why. When we asked for our boxed breakfast to go, she seemed put out by the request. The hotel itself is clean and clearly a European concept in design, but I’d call it sterile at best. Comfy, but sterile.

Posted by on May 29, 2021

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4 out of 5
The hotel was clean and staff friendly. I didn't have a chance to try the complimentary breakfast but I was satisfied with my stay.

Posted by on Mar 30, 2021

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5 out of 5
I like that they had a clean and updated look about the hotel and lobby. The room was amazing not just in pops of color but in how fancy it looked. Definitely will return to this hotel in the future.

Posted by on Mar 29, 2021

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5 out of 5
Front desk nice people, daily room clean, indoor pool is open, accessible for shopping, puck up brackets.

Posted by , from Homer, GA on Oct 16, 2020

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5 out of 5

Posted by on Mar 11, 2020

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5 out of 5

Posted by on Feb 23, 2020

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5 out of 5
Nice accommodations-great value !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by on Nov 24, 2019

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5 out of 5
It was New!!! There is nothing like NEW!!! Also, I liked the big TV. Game was on and I stayed right in the room.

Posted by on Nov 5, 2019

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4 out of 5
The breakfast needs help. There was no cream cheese for the bagels, only apples for fruit no banana's need variety of yogurt

Posted by on Aug 4, 2019

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About the Tru by Hilton Grand Rapids Airport

Location 4570 28th Street SE, Grand Rapids, MI 49512

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Tru by Hilton Grand Rapids Airport offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Tru by Hilton Grand Rapids Airport also features coffee/tea in a common area, complimentary newspapers in the lobby, and a front desk safe. Free self parking is available. Smoking is allowed in designated areas at this Grand Rapids hotel.

  • 98 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Grand Rapids Airport offers 98 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Designer toiletries
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • UnionPay
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Grand Rapids Airport Hotel
  • Tru Hilton Hotel
  • Tru Hilton Grand Rapids Airport
  • Tru Hilton
  • Tru By Hilton Rapids Rapids
  • Tru by Hilton Grand Rapids Airport Hotel
  • Tru by Hilton Grand Rapids Airport Grand Rapids
  • Tru by Hilton Grand Rapids Airport Hotel Grand Rapids

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.