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TownePlace Suites by Marriott Grand Rapids Airport

3-star property
5430 28th Street Court SE, Grand Rapids, MI 1-855-201-7819
4.0 out of 5
Very good!
See all 5 travelocity Reviews

"liked the free water, free breakfast and the overall cleanliness of the room. " More

By a verified traveler on Tue 04 Oct 2022

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Hotel Description

3-star hotel in Forest Hills

Forest Hills stay

With a stay at this Forest Hills hotel, you'll be within half a mile (1 km) of MSA Fieldhouse and 2 miles (3 km) of Patterson Ice Center. Watermark Country Club and Calvin College are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like self-serve breakfast and free self parking.

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$107* Per night/room Oct 8 - Oct 9

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility Accessible, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

TownePlace Suites by Marriott Grand Rapids Airport ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TownePlace Suites by Marriott Grand Rapids Airport

Everyone (2) Couples (2) Family (3)
5 out of 5
liked the free water, free breakfast and the overall cleanliness of the room.

Posted by on Oct 4, 2022

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Comment from Hotel Management

Oct 5, 2022 by Heather GM

Thank you for the lovely review! We hope to welcome you again soon.

1 out of 5
The hotel contacted me a few days before my reservation stating that due to high demand they had "accidentally" cancelled my reservation. They stated if I still wanted the room I should call immediately which I did. I spoke to a gentleman who struggled to find the reservation, then found it by locating the email that was sent to me. He assured me the woman who emailed me had already reinstated the reservation and I was set for check in. I arrived from out of town at 12:30 am to find the front desk couldn't locate my reservation at all. They had no room for me, no suggestion, no apology, nothing. I find Marriott customer service to be poor these days and I will look elsewhere.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Jul 19, 2022 by Heather GM

Hello Nicole. We are sorry to hear about your experience. All of our Marriott properties are struggling with our property management systems overselling us. Unfortunately, we had to cancel your reservation and our agent not assisting you in finding other accommodations or offering to be contacted by management for a resolution is not typical the kind of service we provide. We don't take our poor reviews lightly and will use your feedback towards better coaching with our staff. Again, I know an apology does not offer any help towards how things played out, but it's what I can offer at this time, and to try to ensure you that this was an isolated situation.

5 out of 5

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 21, 2020 by Kelsey

Thanks so much for your review! We appreciate your feedback!

4 out of 5
It's new and fresh. It had a huge shower and fridge.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 5, 2019 by Kelsey

Thanks so much for your response! We appreciate your feedback!

5 out of 5

Posted by on Feb 10, 2019

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About the TownePlace Suites by Marriott Grand Rapids Airport

Location 5430 28th Street Court SE, Grand Rapids, MI 49546

Property Features

TownePlace Suites by Marriott Grand Rapids Airport offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 281 square feet (26 square meters) and includes conference space. A roundtrip airport shuttle is free at scheduled times. The business-friendly TownePlace Suites by Marriott Grand Rapids Airport also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 4 levels
  • 281 sq ft of conference space
  • 26 sq m of conference space
  • Built in 2018
  • Breakfast available (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

TownePlace Suites by Marriott Grand Rapids Airport offers 102 accommodations with coffee/tea makers and hair dryers. 46-inch flat-screen televisions come with satellite channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only.

  • In-room kitchenette
  • Flat-screen television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (weekdays only)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

TownePlace Suites by Marriott Grand Rapids Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TownePlace Suites Marriott Grand Rapids Airport Aparthotel
  • TownePlace Suites Marriott Grand Rapids Airport
  • Towne Suites riott Rapids
  • TownePlace Suites by Marriott Grand Rapids Airport Hotel
  • TownePlace Suites by Marriott Grand Rapids Airport Grand Rapids

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Alcohol isn't served at TownePlace Suites by Marriott Grand Rapids Airport.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.