Skip to main content
Beginning of main content

"The rooms were bad wasn’t clean properly furniture was not worth the money " More

By a verified traveler on Sun 22 Aug 2021

Enter dates to see availability

Hotel Description

Hotel near Watermark Country Club in Grand Rapids

Forest Hills stay

Your stay at this Forest Hills hotel places you within 3 miles (5 km) of Watermark Country Club and Centerpointe Mall. Woodland Mall and Calvin College are also within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the spa tub and perks like free self parking and free WiFi.

Free WiFi, kitchens

The 117 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LED TVs come with cable channels, and other amenities include free WiFi and dining areas. Weekly housekeeping is available.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room May 23 - May 24

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 2 Queen Beds, Accessible, Non Smoking (Hear, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Grand Rapids Airport, an IHG Hotel ratings based on 49 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Grand Rapids Airport, an IHG Hotel

Everyone (22) Couples (1) Business (1) Family (8)
2 out of 5
We checked in and were assigned a room, we went to the room and it had one full size bed. Our reservation was for a room with two twin size beds. We went to front desk and we're told they didn't have any rooms with twin beds. We were offered rooms with two queen size beds on the 2nd and 3rd floors at additional cost. We declined due to I am handicapped and could not walk the distance required. Had a bad night ending up with all sheets and blankets on the floor next to my wife.

Posted by on Sep 1, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 20, 2021 by Manager

Dear Guest, I apologize but we do not have any twin size rooms. We only have King or Queen beds in our hotel.

1 out of 5
The Manager Jazmane was irritant, rude, and disrespectful.

Posted by on Aug 23, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 20, 2021 by Manager

We apologize for any behavior that this agent exhibited in your presence but be sure he is not a manager and he will be reprimanded.

2 out of 5

Posted by on Aug 22, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 25, 2021 by Manager

Thank you for your comments.

3 out of 5
The rooms were bad wasn’t clean properly furniture was not worth the money

Posted by on Aug 22, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 25, 2021 by Manager

I apologize for the sub par stay. We hope you will look to try us again in the future.

4 out of 5

Posted by on Aug 2, 2021

Was this review helpful to you?
3 out of 5
Rooms are okay. Clean. Staff is amazing. Location is questionable.

Posted by on Aug 1, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 3, 2021 by Manager

We are working with the other hotels in the area to clean up and make this a better area.

2 out of 5

Posted by on Jul 23, 2021

Was this review helpful to you?
3 out of 5

Posted by on Jun 13, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 23, 2021 by Manager

Thank you for the review.

1 out of 5
Terrible hotel. Don't ever stay at this hotel. We had a reservation that clearly said a room with 2 beds. They instead gave us a room with one bed and said that was all they had left. We asked for a rollaway bed and they said they didn't have any. We even asked them to provide us with an air mattress and they said no. So we asked for our money back and they still said no. The management at this hotel would rather have people sleep on their dirty floors than take care of their customers. Any other hotel is better than this place.

Posted by on Jun 6, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 7, 2021 by Manager

Sir, I have read the notes about how you treated our staff. You are no longer welcome at this property. Please do not try and book here again as your reservation will be denied.

2 out of 5

Posted by on Apr 21, 2021

Was this review helpful to you?
Comment from Hotel Management

May 26, 2021 by Manager

Please feel free to contact us to discuss your issues.

About the Candlewood Suites Grand Rapids Airport, an IHG Hotel

Location 5401 28th Street Ct Se, Grand Rapids, MI 49546

Property Features

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2922 square feet (271 square meters). A roundtrip airport shuttle is free (available on request). A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Grand Rapids Airport, an IHG Hotel. Self parking is free. A complete renovation of Candlewood Suites Grand Rapids Airport, an IHG Hotel was completed in February 2019. This Grand Rapids hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • 2922 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers 117 air-conditioned accommodations with coffee/tea makers and hair dryers. 81-cm LED televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Candlewood Suites Grand Rapids Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 12.50 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 30.00 per stay
  • Pet fee: USD 12.50 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express GRAND RAPIDS AIRPORT
  • Holiday Inn Express Hotel GRAND RAPIDS AIRPORT
  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Hotel And Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport Grand Rapids
  • Grand Rapids Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Grand Rapids
  • Holiday Inn Express Hotel Suites Grand Rapids Airport
  • Candlewood Suites Hotel
  • Candlewood Suites
  • Candlewood Suites Grand Rapids

You should know

  • Pool access available from 9:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Candlewood Suites Grand Rapids Airport, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Grand-Rapids-Hotels-Candlewood-Suites-Grand-Rapids-Airport,-an-IHG-Hotel.h18441-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Grand-Rapids-Hotels-Candlewood-Suites-Grand-Rapids-Airport,-an-IHG-Hotel.h18441-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Grand-Rapids-Hotels-Candlewood-Suites-Grand-Rapids-Airport,-an-IHG-Hotel.h18441-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.