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4.2 out of 5

"I like the location. Nice rooms that were well equipt. Only thing i didnt like was thst i found hsir in my bathtub " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Hotel near Watermark Country Club in Grand Rapids

Close to airport

Within 3 miles (5 km) of this Grand Rapids hotel, you'll find Watermark Country Club and Centerpointe Mall. Woodland Mall and Calvin College are also within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the spa tub and perks like free self parking and free WiFi.

Free WiFi, kitchens

The 117 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LED TVs come with cable channels, and other amenities include free WiFi and dining areas. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Jan 29 - Jan 30

Studio Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Bedroom, Accessible (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Candlewood Suites Grand Rapids Airport ratings based on 38 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Grand Rapids Airport

Everyone (14) Business (1) Couples (1) Family (7)
3 out of 5
I like the location. Nice rooms that were well equipt. Only thing i didnt like was thst i found hsir in my bathtub

Posted by on Feb 12, 2020

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Comment from Hotel Management

Apr 10, 2020 by Candlewood Management

We sincerely apologize for the problems you encountered during your experience with us. We are currently taking the proper measures in order to ensure the quality of our service is maintained at an exceptional level, and will also be taking corrective action regarding our staff and the level of their service. We hope you get the chance to stay with us in the near future so we have the opportunity to exceed your expectations.

4 out of 5
My only complaint is that the shuttle doesn't say Candlewood suites on the outside. Other than that it was great, friendly staff and engaging shuttle driver Christopher.

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 21, 2020 by Candlewood Management

Thank you for taking the time to share your comments about our hotel. I know traveling can be stressful and disruptive and I'm glad you were able to relax and enjoy yourself while you were here. I hope you will let us serve you here again. I will see what we can do about a sign for the shuttle!

4 out of 5

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 22, 2020 by Candlewood Management

Thanks for staying with us and posting your nice comments and 4 star rating. I'm glad you found us to be a good value and that we met your lodging needs. I hope we can serve you here again.

5 out of 5

Posted by on Dec 21, 2019

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Comment from Hotel Management

Jan 12, 2020 by Candlewood Suites Management

Thank for staying and posting your 5 out of 5 rating! We look forward to you staying again,

5 out of 5
Everything was as we expected. The room was huge, bathroom clean and well lit. The bed was amazingly comfortable.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 19, 2019 by Candlewood Management

Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again.

4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by The Management

Thank you for staying with us and posting a 4 out of 5 rating. We look forward to having you stay again soon and giving us 5 out of 5!

3 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 16, 2019 by Management

We take great pride in our staff and apologize that your experience didn't reflect our dedication to providing excellent guest service. Our goal is to provide exceptional service on every occasion, and I hope you will give us the opportunity to restore your confidence. Your support is important to us.

3 out of 5
The beds and pillows were great. Took a very long time to get checked in. The hotel seemed outdated

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 16, 2019 by Management

I am truly sorry you were disappointed with us and apologize for all the frustration and hassle we caused. It is clear we were not operating up to our usual standards of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation.

1 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by General Manager

I am sorry to hear about your experience with us. Please contact us to tell us how we could have made your stay better.

3 out of 5

Posted by on Sep 19, 2019

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Comment from Hotel Management

Oct 1, 2019 by General Manager

Thank you for your review of our hotel. We strive to make every stay excellent. We hope to see you again at the Candlewood Suites Grand Rapids Airport

About the Candlewood Suites Grand Rapids Airport

Location 5401 28th Street Ct Se, Grand Rapids, MI 49546

Property Features

Candlewood Suites Grand Rapids Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2922 square feet (271 square meters). A roundtrip airport shuttle is free (available on request). A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Grand Rapids Airport. Self parking is free. A complete renovation of Candlewood Suites Grand Rapids Airport was completed in February 2019. This Grand Rapids hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • 2922 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Gerald R. Ford Intl. Airport (GRR) (7 km / 4.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Candlewood Suites Grand Rapids Airport offers 117 air-conditioned accommodations with coffee/tea makers and hair dryers. 81-cm LED televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Dining room
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 12.50 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 30.00 per stay
  • Pet fee: USD 12.50 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express GRAND RAPIDS AIRPORT
  • Holiday Inn Express Hotel GRAND RAPIDS AIRPORT
  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Hotel And Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport Grand Rapids
  • Grand Rapids Candlewood Suites Grand Rapids Airport Hotel
  • Hotel Candlewood Suites Grand Rapids Airport
  • Candlewood Suites Grand Rapids Airport Grand Rapids
  • Holiday Inn Express Hotel Suites Grand Rapids Airport
  • Candlewood Suites Hotel
  • Candlewood Suites
  • Candlewood Suites Grand Rapids
  • Candlewood Suites Grand Rapids
  • Candlewood Suites Grand Rapids Airport Hotel
  • Candlewood Suites Grand Rapids Airport Grand Rapids
  • Candlewood Suites Grand Rapids Airport Hotel Grand Rapids

You should know

  • Candlewood Suites Grand Rapids Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Candlewood Suites Grand Rapids Airport.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.