Book a hotel near Steelcase Furniture Headquarters, Ken-O-Sha Park

"We stayed one night (Oct ‘25) at Sonesta Grand Rapids Airport and were pleasantly surprised, making a note to return on our next trip through Grand Rapids. This trip we got in at midnight on 4/28 & they still arranged a shuttle pick up for us at airport, then returned us early in a.m. to pick up a rental car. Great! We stayed 2 nights & when we checked out from the Sonesta on 4/30 we gave them a substantial list of repairs needed, including main door not closing all the way & opening very hard, the sliding bathroom door couldn’t open without lifting it if it was closed all the way, bathroom fan ran non stop, safe didn’t work, & other more minor problems. We had one more night booked on 5/9 - different room. We noticed no Sonesta sign out front. The front desk person indicated that it had changed ownership & had some other name on the sign, & was in process of changing 1 or 2 more times, recently purchased by the Choice Hotel chain, but he wasn’t sure when the hotel would be in their system. I felt I had to watch my cr card statement to be sure I got billed what I was quoted on internet. The room again was comfortable but this sliding bathroom door again would not open & I had to lift it completely off it’s flimsy metal track. I think Choice will have quite a few repairs ahead of them (the first I’d recommend is putting a traditional bathroom door in all the rooms. Otherwise a comfortable stay with good beds!"

"not very nice, advertised really well on the website but it’s so gross inside smells so bad like cigarettes everywhere and just overall sketchy"

"Great customer service "

"We did not appreciate the fragrance in the living room.The blinds in the upstairs bedroom are broken."

"the hot tub felt nice, the temperature was great."

"My husband and I had a very relaxing stay. Our host, Julian was very accommodating and we had everything we needed from extra linens to morning coffee. We will definitely reach out to Julian again next time we’re in town. "