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Best Western Executive Inn & Suites

2.5-star property
2725 Buchanan Avenue SW, Grand Rapids, MI 1-855-201-7819
3.9 out of 5
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See all 30 travelocity Reviews

"Was clean and a great value for the area. " More

By a verified traveler on Sun 14 Aug 2022

Points Of Interest

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Hotel Description

Enjoy the free parking at this Grand Rapids hotel

In Grand Rapids

Within 3 miles (5 km) of this Grand Rapids hotel, you'll find Metro Health Community Clinic and Methadone Clinic. Also, Downtown Market is within 3 miles (5 km) and Vander Veen's Dutch Store is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and onsite conference space. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$85* Per night/room Dec 5 - Dec 6

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Executive Inn & Suites ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Executive Inn & Suites

Everyone (15) Couples (4) Family (11)
1 out of 5
Was told pool was not available because of city inspection after being at hotel for couple hours -when we’re asked again on Sunday was told hasn’t been open since Covid -nothing on their site says anything about pool not being available -toilet backed up and had to get plunger to fix -at checkout told employee and asked for discount and was told because I didn’t bring it up when I checked in nothing could be done -awful customer service

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 14, 2022 by A.Hoogstra

Dear Scott,Thank you for staying with us and for taking the time to fill out a survey. We are truly sorry that your stay was not acceptable. I want to personally apologize. Customer service is my passion and hearing that it fell short disappoints me greatly. Please feel free to reach out, so that I can assist you further.Alicia General Manager

5 out of 5
Great staff!

Posted by on Oct 3, 2022

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5 out of 5
Was clean and a great value for the area.

Posted by , from Alma on Aug 14, 2022

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Comment from Hotel Management

Aug 14, 2022 by Jessica C

Thank you for your review! We hope to see you again soon!

5 out of 5

Posted by , from YALE on Jun 5, 2022

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5 out of 5
clean. pleasant personnel. Looked like it was recently remodeled.

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 22, 2022 by Tyrell Front Desk Manager

Thanks for the awesome review. We take pride in doing the best we can for our guests. See you next time.

1 out of 5
So many things were broken, the room was dirty, the mirrors were all smudged, marijuana smoke entered our room for somewhere, the area was shady, the check in attendant kept ignoring my questions and asking his associate what time they got off, the ice machine did not work, I was charged and extra 50 dollars after they could not find my reservation, the bedroom doorknob was broken, the carpet was dirty, awful experience overall

Posted by on Feb 18, 2022

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3 out of 5
Clean rooms and lobby. Good deal for the price. No tv remote.

Posted by , from Alma on Feb 3, 2022

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Comment from Hotel Management

Feb 12, 2022 by Courtney P General Manager

Thank you for the good review. We hope to see you in the near future.

5 out of 5
We had a nice stay and felt rejuvenated.

Posted by , from GAYLORD on Jan 15, 2022

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Comment from Hotel Management

Feb 22, 2022 by Tyrell Front Desk Manager

We take pride in knowing we did are best for you and it paid off. Thank you for the awesome review. We cannot wait to see you again

1 out of 5
The shower didn’t put out hot water, it was just luke warm. Also toilet seat was broken.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 9, 2021 by Kay Cook Front Office Manager

I am sorry to hear what happened during your stay. Please know that all of these issues are being addressed and we hope in the near future you give us a second chance.

4 out of 5
Staff was very accommodating. Soda machines on first and third floors needed service. They wouldn’t accept bills and one would dispense. Staff person did return my lost funds.

Posted by , from Decatur on Sep 20, 2021

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Comment from Hotel Management

Sep 25, 2021 by Courtney- General Manager

I am so sorry about our Machines. Next time stop by the front desk and we will issue a refund for the error on the machines. We hope to see you in the near future.

About the Best Western Executive Inn & Suites

Location 2725 Buchanan Avenue SW, Grand Rapids, MI 49548

Property Features

WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. The business-friendly Best Western Executive Inn & Suites also features a 24-hour fitness center, concierge services, and complimentary newspapers in the lobby. Free self parking is available. This Grand Rapids hotel is smoke free.

  • 69 guestrooms or units
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Grand Rapids Station (5.8 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Executive Inn & Suites offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include showers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Onsite parties or group events are strictly prohibited

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 21
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Executive Grand Rapids
  • Best Western Executive Inn Grand Rapids
  • Best Executive Grand Rapids
  • Best Executive & Suites Rapids
  • Best Western Executive Inn & Suites Hotel
  • Best Western Executive Inn & Suites Grand Rapids
  • Best Western Executive Inn & Suites Hotel Grand Rapids

You should know

  • Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.