Genoa Hotels

The hotel was great and the staff was super friendly plus it was only a short walk from all the other casinos so it was easy to walk back and forth. My only bad experience was the booking situation. We booked a double room for up to 4 people with exactly 4 of us in the party and somehow booking online we got charged an "extra person fee" for no reason, spoke to hotel and they couldn't do anything about it and I haven't been able to get a hold of customer service staff to fix it. All in all, probably never booking through this site again unless I have no other choice. We ended up paying almost a whole extra $100 in the end for no reason whatsoever

In general was ok. The only problem was that during our stay, they never cleaned the room.

When you book a 2 star hotel and read some of the reviews, you shouldn't get your hopes up and expect 4 or 5 star luxury... Because of that, I didn't expect very much from The Big Pines Mountain House... If it had been rated as a 4 or 5 star hotel and I'd paid a 4 or 5 star price, I'd be very upset...! But for what it is and what you pay, it's pretty decent value actually... The room was a little tired cosmetically but was clean and comfortable enough. I didn't spend much time in the room and wouldn't have wanted to but it's not bad for some hanging out but mostly just for sleeping and showering. I didn't try the complimentary breakfast but from what I saw, that was a good call.... You're much better off going to one of the nearby Red Huts for breakfast or even McDonalds if you're on a budget. The second floor rooms are probably better for noise issues since nobody is walking over you. The bathroom and linens were what they needed to be. The refrigerator in my room was already cold and ready for my items which was a nice touch instead of having to wait for it to chill. The room included an ironing board and iron. The ice machine had ice all the time. The office staff is usually just one person so you have to wait for him or her to get done with the person in front of you but all were friendly and seemed to be interested in my questions. All in all, The Big Pines Mountain House is a decent place to stay if your expectations are realistic....