4.3 out of 5

"I arrived on a Saturday evening. The lobby becomes a big noisy bar. There was only one receptionist whith a very soft voice. It was difficult for her ... " More

By a verified traveler on Mon 24 Apr 2017

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Selected at Check In

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$114 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View (Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Corner (Grand)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Liberty ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Nice place to visit but not to stay.

We checked in got a room right away. A couple hours later I went to take a shower will taking a shower I noticed I had a very hard time breathing and that the shower smells musty I touched the walls and got all this black crop all over me. I shut the water off and stepped out to get my glasses I could not believe all the mold in the shower black hairy mold growing on the ground and in between the shower dishes and all the plumbing fittings I wiped with a towel and it was black all over the towel ident proceeded to take videos I brought the videos and the towel down to management and asked for a new room. Julie the desk manager looked at other rooms for us and told me all the rooms were like that some were even worse I went with her to look for a room with a mold-free shower we could not find one I finally settled for a room with the least amount a mold and cleaned it myself right in front of the manager I showed her how easily this came off whith a wet rag which means these showers haven't been clean properly in months because mold as thick and hairy as this takes quite a while to grow. I complain to the general manager the next day who denied it was mold this should be reported to the Board of Health. This hotel is way overpriced and then neglect to tell you that Thursday Friday and Saturday after 8 the lobby becomes a Disco and you have to fight crowds just to get into the lobby and the elevators also cost $55 a day to park your car. make sure you read all the reviews

Posted by , from Florida on Jul 9, 2017

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4 out of 5

check inn:

Cons: Check inn on saturady evening.
Location: location is very good. There is the subway across the street and many restaurants in Charles street, just a couple of blocks away.
I arrived on a Saturday evening. The lobby becomes a big noisy bar. There was only one receptionist whith a very soft voice. It was difficult for her to hear and difficult for us checking in to hear and understand her. There was a big line to check inn. My suggestion is that for those days where the lobby turns into a big noisy bar, check inn should be done elsewhere and more staff should be ready to help guests in check inn. The concierge was always helpful. The men at the entrance are not friendly at all.

Posted by , from mexico on Apr 24, 2017

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Comment from Hotel Management

Apr 25, 2017 by Robert M.

Thank you for sharing this review and for the complimentary remarks regarding our concierge team and convenient location in the heart of Beacon Hill. We do have a vibrant nightlife atmosphere on Friday and Saturday nights; I apologize for the issue that you encountered at check-in. We hope to welcome you back on future travels to Boston.

2 out of 5

Nightclub in lobby. Intoxicated guests. Loud!

Pros: Honestly, I didn't like anything about this hotel.
Cons: It felt dirty to me on a physical and energetic level. Too many things to say that need improvement in my opinion.
Location: Close to TD Garden. A few restaurants and cafes in walking distance. Hospital next door. Right off Sorrow Drive.
To get to your room, you have to walk through the lobby to the elevator. The lobby is a nightclub, filled with young & older adults, booze, horribly loud music, and some other characters I'd rather not name. I booked two rooms. In the smaller room, the the sink did not drain at all. The other room was larger and nicer, but had a terrible smell and the bed wasn't comfortable. The sheets were even a bit itchy for me. They had no other rooms. We were stuck with these rooms on the 3rd floor. I chose this hotel because of the heavenly beds. Starwood Hotels usually have the best beds. Not the room I was in. It felt dirty, but it looked clean (if that makes sense). This hotel is not a luxury hotel. The only good thing I can say is that the concierge was extremely helpful on Saturday night. For that reason I gave it two stars instead of one. The staff was not very receptive when I told them about the sink, although they did offer to fix it. Since we were already late for the concert, I asked them to wait till we return, because my personal belongings were in the room. When we got back, it was not worth calling maintenance to fix the sink. We were tired and wanted to sleep. I would never recommend this hotel to friends or family. Perhaps it's great for students and other folks who like to party. For me, a nightclub is a nightclub and a hotel lobby is a hotel lobby. The two do not mix well if you are sensitive to loud music, crowds, and alcohol. It was disgusting.

Posted by , from Vermont on Dec 19, 2016

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4 out of 5

Always wanted to stay here

My husband and I were so excited to finally be able to afford a stay at the liberty. We found a great sale and jumped on the opportunity. It's a beautiful place, we've always loved Alibi, we even have friends who married on the balcony there. The room was great, small but comfortable. The window faced directly into office space at MGH, and it was really close too. We had to keep the blinds closed. I took off my shoes and stepped on a wet spot in the carpet, tried to turn on the light by the window and the bulb must have been out because it didn't work. The next night we bought a bottle of wine from the local place around the corner, because the bar charges $14 for a glass of wine that the entire bottle was only $11. We went to use the glasses available in the room and there were lip prints all over one. My husband noticed that the cocktails shaker was also sticky with old alcohol. all the problems were small and we didn't call concierge to complain, maybe we should have? Otherwise the room was nice, the hotel was convenient to the T, the bar and restaurants are nice but way too expensive. I don't think we'll stay there again though. I want a place that's this expensive to be perfect.

Posted by on Dec 14, 2016

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Comment from Hotel Management

Dec 30, 2016 by Robert M.

Thank you for sharing this detailed review; the Housekeeping items mentioned in your review and certainly not indicative of the type of service we provide at The Liberty and have been shared with the department heads. We hope to see you back at The Liberty again soon.

5 out of 5

Beautiful hotel in the heart of beacon Hill

Pros: Location and decor
Loved the hotel in an old prison. Glass of champagne when you check in. Walk to Boston Commons and lots of great places to eat and shop. Run along the Charles. Does not come cheap though!

Posted by on Oct 6, 2016

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3 out of 5

Beautiful features, but noisy and unclean

Pros: Architecture and layout
Cons: cleanliness!
Location: close to the T and a great part of Boston.
I stayed at The Liberty this past weekend. My room was tastefully decorated and the bed was very comfortable. However, the walls were paper thin - I could hear my neighbors having a room party until 2 AM - and my room was unclean - a pillow on the bed had a large stain and there was someone else's hair all over the shower. Disgusting. I would have expected far closer attention to detail given the price.

Posted by , from New York, NY on Aug 15, 2016

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5 out of 5
loved the character of the hotel and history. great location too!

Posted by on Aug 4, 2016

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2 out of 5

My daughter's birthday in Boston

Pros: The location.
Cons: The rates...the hotel is overrated. Too expensive for what it has to offer.
We arrived at noon at the hotel, one of the two rooms reserved was available. This is fine, because the check in time is 3:00 p.m. Room No. 606, the first available, had a plumbing problem in the sink, it was backed up and it was pretty nasty. We requested a plumber and he came by and fixed the problem but left the sink in very poor conditions...The second room, 608, the one I reserved with Travelocity had another plumbing problem...I went to shower, poured shampoo over my head and tried several times to open to shower and no water. Hence...I had to move to the bath, filled it with water and soak myself in it. It took me an hour to finish the process. I requested a plumber also, and it took two trials for him to fix the problem. Breakfast was not included and continental breakfast was very expensive. In my opinion the hotel is overrated and there is no equivalence between the room rate (very high) and the hotel/service provided. I was not a happy camper...I think it was a rip off. Sorry. Miguel Rodriguez and Margarita Comiskey.

Posted by , from Bar Harbor, Maine on Jul 23, 2016

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5 out of 5

Great hotel for the money

Pros: Location.
Cons: Housekeeping woke us up twice.
Location: There is a subway station across the street. That's all you need in Boston.
Treated very well from the front door up to the room. Everyone on staff is extremely friendly. The hotel is in a great location. The room is clean and roomy. Felt very plush.

Posted by on Oct 8, 2015

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5 out of 5

Weekend Escape

Pros: The staff were very helpful, pleasant and enhanced the experience.
Cons: Easier check in. There was a line and computers had issues.
Location: Conveniently located with "T" stop across the street. Walking distance to many venues - the North End, Fanuiel Hall, Boston Common, etc.
My experience at the Liberty Hotel was exceptional. The staff, accommodations and onsite restaurants were superb.

Posted by , from Connecticut on Aug 31, 2015

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About the The Liberty, a Starwood Luxury Collection Hotel, Boston

Location 215 Charles St, Boston, MA 02114

Family Friendly Amenities

  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds


Available in some public areas: Free WiFi , Free wired Internet


Valet parking (surcharge)