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4.2 out of 5

"Very close to airport and loved the shuttle service " More

By a verified traveler on Wed 30 Nov 2022

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Hotel Description

3.5-star hotel near TD Garden

East Boston stay

Your stay at this East Boston hotel places you within 3 miles (5 km) of TD Garden and New England Aquarium. Faneuil Hall Marketplace and Boston Common are also within 3 miles (5 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and free airport shuttle. Enjoy the gym and perks like free train station pick-up.

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Jan 1 - Jan 2

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites Boston Logan Airport ratings based on 68 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Boston Logan Airport

Everyone (29) Couples (8) Family (29)
2 out of 5
The room had an undesirable smell which made it difficult to fall asleep.

Posted by on Nov 30, 2022

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Comment from Hotel Management

Dec 1, 2022 by Customer Service

Thank you for sharing your feedback, Nancy.It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding the odor in our rooms will be addressed with the appropriate members of our management team so we may improve for the future.We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

5 out of 5
The gentlemen that check us in was awesome. He was very polite, kind and very welcoming. The hotel was lovely and our view was spectacular. We had a wonderful stay.

Posted by , from Lisbon on Aug 30, 2022

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Comment from Hotel Management

Sep 1, 2022 by Customer Service

Thanks for the fantastic review, Debra!It's excellent you had such an amazing stay at Embassy Suites by Hilton Boston at Logan Airport! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

5 out of 5
That the general manager met everyone in person

Posted by on Aug 29, 2022

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Comment from Hotel Management

Oct 11, 2022 by Customer Service

Thanks for sharing the excellent review with us, David!We're so glad that you had an exceptional experience at Embassy Suites by Hilton Boston at Logan Airport from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

4 out of 5
None

Posted by , from SOUTH OGDEN on Aug 27, 2022

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Comment from Hotel Management

Oct 11, 2022 by Customer Service

Thank you for taking the time to leave us a 4/5 rating, Gregory!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Embassy Suites by Hilton Boston at Logan Airport.

5 out of 5
Clean and efficient.

Posted by , from Ventura on Aug 26, 2022

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Comment from Hotel Management

Aug 27, 2022 by Customer Service

Thank you for the excellent review, William!It's lovely you had such a pleasant stay with us at Embassy Suites by Hilton Boston at Logan Airport! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

5 out of 5
I liked the convenience from the airport. I felt comfortable immediately. The staff was especially helpful and courteous!

Posted by on Aug 6, 2022

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Comment from Hotel Management

Aug 8, 2022 by Customer Service

Thank you for sharing this glowing review, Nancy! We are delighted to hear about your experience at Embassy Suites by Hilton Boston at Logan Airport! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future.

4 out of 5
Front desk friendly and helpful. Valet hardly working and professional but short handed. Starbucks kiosk not consistently staffed and out of caffeinated beans one day! WIFI came in and out (not sure if due to my computer or hotel). Loved the suite style room!

Posted by , from SAN JOSE on Jul 31, 2022

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Comment from Hotel Management

Aug 3, 2022 by Customer Service

Thank you for sharing your thoughts with us, Julie. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

2 out of 5
We chose Embassy Suites for the omelette bar. Had to leave next day on 8 am flight. Omelette bar not open. Kept saying it would open soon and still not open at 7 pm on a weekday. Very disappointed!

Posted by on Jul 8, 2022

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Comment from Hotel Management

Jul 9, 2022 by Customer Service

We appreciate your feedback, Carole. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and breakfast services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.

3 out of 5
The hosted reception in the evening was very lacking considering price of hotel. Check in staff was so nice tho.

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 30, 2022 by Customer Service

We appreciate the feedback, Kathryn. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.

2 out of 5
This particular Embassy Suites was not at the quality that I am normally accustomed to at the Embassy Suites. My primary complaints were that the air wasn’t working in my room and guest services messed up my last name in the system so I couldn’t connect to the Wi-Fi. I went and reported these issues and they were never fixed throughout my 3 day stay. The front desk workers also weren’t that pleasant to talk to. Other than that my stay was okay. Can’t say that I will be staying there again if I come back to Boston however.

Posted by on May 25, 2022

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Comment from Hotel Management

Jun 14, 2022 by Customer Service

Thank you for taking the time to share your feedback, Philip. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our hotel didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

About the Embassy Suites Boston Logan Airport

Location 207 Porter St, Boston, MA 02128

Property Features

Embassy Suites Boston Logan Airport offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is available in public spaces for a fee. A 24-hour business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Boston Logan Airport. A roundtrip airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are free. For a fee, parking is available. This 3.5-star Boston hotel is smoke free.

  • 1 building
  • 282 guestrooms or units
  • 10 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: South Station (5.7 km / 3.5 mi)
  • Metro station: Airport Station (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites Boston Logan Airport offers 282 air-conditioned accommodations with MP3 docking stations and safes. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Boston hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Porter Bar and Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Espresso Bar - Onsite coffee shop. Open daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Embassy Suites Boston Logan Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per night, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0015410351

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0015410351. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • State tax ID - C0015410351
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Administrative fee: USD 4.99 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered valet parking fee: USD 60 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boston Logan Airport Embassy Suites
  • Embassy Suites Boston Logan Airport
  • Embassy Suites Hotel Boston Logan Airport
  • Embassy Suites Boston Logan Airport Hotel
  • Embassy Suites Boston Logan Airport Hotel Boston
  • Embassy Suites Logan Airport Hotel
  • Embassy Suites Logan Airport
  • Embassy Suites Boston Logan
  • Embassy Suites Boston Logan Airport Hotel
  • Embassy Suites Boston Logan Airport Boston
  • Embassy Suites Boston Logan Airport Hotel Boston

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.